The complaint has been investigated and
resolved to the customer's satisfactionResolved Tel3Advantage — Scam
resolved to the customer's satisfaction
In January 2005, I purchased $25 worth of long distance service from Tel3Advantage (through Tel3Advantage.com), and was given an additional $7.25 as part of a promotional offer. As of the end of 2006, I had only made a few calls and had a balance of approximately $28. In late December 2006, I began getting emails stating that Tel3 Advantage was unsuccessful in recharging my credit card. Since I knew that this service didn't have an expiration date, I called to find out why they were trying to recharge my credit card. I was told that my balance had been used, and that they were showing a lot of calls made from Iowa. I explained that I hadn't been to Iowa, nor do I know anyone there. They said that they would refer the matter to their corporate office as a possible fraud case, and that I should hear something in 10-15 days. When I didn't hear anything during that time, I called back and was told that someone would be contacting me shortly. A few days later, a Turkish woman named Betul left a message on my answering machine (which I still have) stating that I would be receiving a $25 refund within 10-15 days. When I didn't receive a refund, I called Betul on Feb 26, 2007, and she initially told me that my refund would be $20, not $25. Then she had me hold the line for a moment. When she returned, she said that she had just found out that in order for me to receive a refund, I would need to give her another credit card number, which she would use to set up another $25 account and then credit my refund onto that new account. I asked if I could have a copy of the calls that were made on my account "from Iowa", but was told that I couldn't.