Team Ford

Team Ford review: Used car sales

Author of the review
2:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Literally the worst shopping experience I've ever had. Bought a van, next day the check engine light comes on, take it back, days later it's "fixed", check engine light comes on again, take it back again, over a week later they say the engine needs to be replaced, had to borrow and rent vehicles for a month because they "didnt have" any loaner vehicles, they wouldn't take the vehicle back and cancel the sale, only take it as a trade in AT A $3000 LOSS TO ME! No place would've even taken the van because the engine needed replacing, and they knew that so they took advantage of the situation. Had to buy another one and they refused to give any sort of a deal and charged me the price on the website for a van twice as expensive as the first on. Picked up the new one and a body panel is in the back and needs a part to put back on, the stow and go compartments were dirty and not vacuumed, there was a dirty work glove under the front seat. If this is an acceptable level of customer service and workmanship I will NEVER buy anything from Team Ford or Go Auto ever again and I will make sure to tell as many people as I can so they can avoid being taken advantage of too. Dylan Wilkins and the used car manager should be embarrassed and ashamed of how they handled the whole situation.

More Team Ford reviews & complaints

Team Ford - Sold me an maintenance plan by false information , finance told me it is an full maintenance plan for 2300 dollars but when i went for service
The complaint has been investigated and resolved to the customer’s satisfaction.
The company left an official comment to this complaint.