The complaint has been investigated and
resolved to the customer's satisfactionResolved TCF Bank — customer service/antiquated system
resolved to the customer's satisfaction
Opened account on 2/27/09 Received checks 4 business days later. 10 business days later I recieved debit card. Could not activate debit card due to PIN being different from what I originally entered when I opened account. I went to branch on 3/17/09 to correct problem. Employees stumbled around for a few minutes and then finally handed the card back to me and said another PIN would be mailed to me within 2 to 3 business days. Today is 3/24/09 and still waiting for PIN. I also discovered that the PIN was actually not requested from the branch until 3-19-09, two days after I requested the PIN myself. I am almost one month out from opening account and still unable to use it. They told me I could deposit money but that I would just have to get cash from a teller until the debit card situation is corrected. I'm a little concerned about doing that given their antiquated business practices. I spoke to a customer service rep on 3/24/09 on the 1-800 line to try to resolve the issue but she was no help (Sharonda Ex 4509) I asked to speak to a supervisor. She would not talk to me. I did get her name, Izzy Ex: 4063. This banks business practices are from 1985. They should really explore advances in handling customer service issues in a more timely fashion.
Any other bank would be able to fix the PIN issue at a branch. TCF branch employees are like Keystone cops bumping into each other and stumbling answers because they have not been trained properly. The worst part it is their "supervisors" who act that way. I cant imagine how a regular associate behaves. STAY AWAY FROM THIS BANK!!!
More TCF Bank Complaints & Reviews
- TCF Bank - tcf takes advantage of their customers!
- TCF Bank - hold on cash deposit
- TCF Bank - worst customer service ever
- TCF Bank - tcf to pay in class-action
- TCF Bank - fraud and customer service
- TCF Bank - overdraft fee fraud by tcf
- TCF - bad account transaction
- TCF Bank - Deposit availability confussion!
- TCF Bank - fraudulent charges
- TCF Bank - unethical practices