The complaint has been investigated and
resolved to the customer's satisfaction
Tax Resolution ServicesUnable to complete process

I hired TRS over 3 years ago and they have yet to have my case resolved. I paid $5, 000 to have an Offer in Compromise submitted (that's already .25 cents on the dollar). They accepted payments over a 10 month period, but did no work at all until the entire amount was paid. My case has now been in appeals process with IRS since October of 2008. My current case rep at TRS (it has changed 5 times) tells me the IRS is the reason for delay. As of Aug 1, I now have to pay an additional fee of $1, 500 or they will no longer represent me. This is not right. I can not believe they do nothing and then charge you for what are supposed to be IRS delays. Additionally, they did not stop (nor did they make any attempt to stop) the IRS from issuing a Tax Lien that appears on my credit reports. So, after 3 years, still carrying a monkey on my back, my credit is in the toilet, and the company that is contracted to resolve the issue is demanding more money - immediately.


  • Ju
    Judy A. Brown May 03, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I got taken by these people too but my tax man told me to stop paying them. I kept having this negative feeling about douglas and barbara and I shoud have listened to it. that was god telling me that is was no good and I didn't listen. how in the [censored] does it take one year to dothis [censored] they talk about. thats a damn shame how scandolus people can be, but they have to answer to god for all the [censored] they have done to people. if we didnt have a job and were dirt poor, then what. we will call the irs and deal with them on our own

    0 Votes
  • Be
    beckyellen Nov 03, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I hired TRS to do both State and IRS taxes. All paperwork was done on time and complete. They received full payment on time. They did not make sure a payment to the IRS was credited correctly which caused a letter for wage garnishment to be sent to my employer and I almost lost my job. They did not return two phone calls to the State Attorney Generals Office which the first once caused liens to be placed on my property. They second one they were taking me to collections for. I had never been contacted about that situation from TRS. Six months later they are still telling me they are looking into it. They cost me several thousands of dollars with the state and I could have done as well with the IRS on my own.

    It is scary to deal with the IRS but these people are NOT the ones to use.

    0 Votes
  • Jo
    john dole Jan 25, 2012

    SCAM dont use them Call another company

    0 Votes
  • Fo
    Follower of Glenn, Shawn and Rush Jun 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    i paid them $5000 to deal with thei irs. they were to stop a levy for $35000. I could of resolved the account with the IRS for $3, 500 but I dont owe the original $35000. TRS did nothing. 2 weeks after I paid them the $5000 the IRS took the 35000 out of my bank account. TRS is very friendly and professional until they have your money, then they don't know you.

    Stay far away

    0 Votes
  • Jo
    John from Korea May 10, 2011

    TRS has had my case for over 8 months now. The 5k is spent on them would have been better sent directly to the IRS. TRS told me 3 months ago that the IRS would be contacting me and that a payment plan had been agreed on and that the payments would start coming out of my checking account soon. That was 3 months ago. Now all I receive from the IRS are letters of Seize and Levy. I will have to deal with the IRS on my own.

    TRS is a scam.

    0 Votes
  • Ha
    Harry S. Apr 01, 2011

    Check online for respected tax resolution companies, also on BBB website for A rated companies.

    There are few legit firms that are owned by tax attorneys, or CPA or EA. They are the only ones who could represent you.

    Check this do not fall for scams report by Mike Habib, EA

    1 Votes
  • Ci
    cincity57 Jan 17, 2011

    I worked at Tax Resolution Services for a few months and although it was a stressful job and I did not particularly like it, I can assure you they are not scammers. Most of the delays I experienced were due to clients not returning our phone calls and not providing documents we needed to present to the IRS. You must remember that people with tax problems usually got themselves into the mess and there is no magic bullet to fix it. Also, when clients first contacted TRS, they weren't 100% honest when presenting their problem. One client who didn't bother to file tax returns for TEN years, told me that she simply didn't have time to do it. Then, she got made at me because I wasn't able to wave a magic wand to make her problem disappear. If she wanted to resolve her problem, she must file tax returns as a first step. A few clients were true hardship cases but the majority were people who felt it wasn't necessary to file tax returns or pay taxes. Then, they expect miracles. The company works within the law and honestly does try to help their clients. In most cases, they are successful in getting clients reduced liabilities.

    0 Votes
  • Sl
    slamvirga Jul 14, 2010

    JenniferH, how much does TRS pay you?

    0 Votes
  • Je
    JenniferH. Apr 22, 2010

    Don't you people know that dealing with the IRS is very hectic, stressful and could be a long process. For those individuals that have PATIENCE and follow the lead of a firm such as, in the end it'll be all worth it. Who has gotten themselves in the situation? You expect to hire a firm and the matter to dissappear overnight? (I don't think so) the problem didn't happen overnight. If again your patient comply with the firm in which you have hired you'll have no problem. Everyone knows this, of course there are illegitament companies out there, that's why you always RESEARCH a company before you hire especially with such a sensitive situation as so and one who you are investing money into. Look on the BBB, google search the company, CEO ask questions! Don't just jump into a situation without knowing and complain after the fact because you didn't do yourpart.

    0 Votes
  • This company ( Tax Resolution Service Co.) is a SCAM !!! They do not care about you or what you are going through. I suggest that you deal directly with the IRS as well. I have been counceled and the IRS are the only ones that can really help you make decisions. This world is full of con-artists and Tax Resolution Service Co. (TRS).in Encine California is a scam in my opinion. They did get to me... Now I am even more upside down and lost. Don't loose your hard earned money for nothing...It is hard enough in this world right now... So go straight to the source and see what you can work out... That is my next move... David from Texas.
    Lets just hope and pray this world will work together instead of against each other...

    0 Votes
  • Of
    offering my .02 cents Nov 03, 2009

    I am familiar with this company as I hired them to handle my tax matter. I was explained by the individual handling my file that an Offer in Compromise can take a year to complete and that liens on credit or property can not be changed or dischargd until the debt is satisfied. They did protect me from wage garnishments I was threatened with as well as bank levies threats my wife was receiving in the mail. My Offer in Compromise was accepted and I thought they did a great job and delivered exactly what was presented to me. If this is the same company the complaint is detailing, I am surprised she had an issue.

    0 Votes

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