The complaint has been investigated and
resolved to the customer's satisfactionResolved Swim-Mor Pools and Spas — Response
resolved to the customer's satisfaction
Swim-Mor Pools has been building and servicing in ground gunite swimming pools in New Jersey Since 1967. We have custom built over 5000 gunite pools and serviced 10’s of thousands. We have been able to maintain this success and longevity because we build a high quality swimming pool with our own crews, we honor our warranties and guaranties, and we make customer service and satisfaction a priority.
In regards to the negative remarks posted online there are two sides to every story. As with any product, including swimming pools, maintenance and care is required by the homeowner to maintain its beauty and longevity. Swim-Mor gives a lifetime structural warranty and a three year warranty on almost everything else, including coping, tile, and the plaster finish. However, we cannot be responsible if you do not properly maintain your pool or hire your own contractor who does not follow our instructions and industry guidelines. Some of these postings are on pools that are 4, 5 and 6 years out of warranty. Although I am willing to work with anyone and address any concern, how can we be responsible for repairs needed on a 9 year old pool?
Swim-Mor Pools has a long history of building quality swimming pools and standing behind our work. If anyone has any questions regarding any postings found online please feel free to contact me at [protected].