Super Save GasIrresponsible

C
This review was posted by
a verified customer
Verified customer

Stopped to refuel and attendant asked if I wanted a fill up. I replied that I did, and went to get some food from the store. attendant finished his fill up, and entered the store where I paid the bill and went back to my truck. I started up fine and got about a block before the engine died. I restarted barely enough to make it into a motel parking lot, where I tried restarting again with no success. I decided to stay overnight and revisit the problem in the morning while I still had juice in the battery. I had to have the truck (a 5 ton moving van) moved towed to a truck repair shop and it took most of the day before they finally figured out why it wouldn'yt fire up. the gas tank was full of diesel fuel. the ### down the road had filled my tank with diesel while I was in the store. over $700 later (motel, wasted fuel, and parts and mechanics' bills) I went back there and told the same guy who happened to be there again, what had occurred. he then told me I had told him to fill my truck full of diesel and denied responsibility. I could see there was no point pursuing this with this guy, and just shook my head and decided to bring it to the attention of a superior when I was back home. when I returned after my trip, I got a hold of the regional manager in Kamloops who looked into it and informed me they would not be compensating me because they were choosing to believe their attendant in his contention that I told him to fill my truck with the wrong fuel. I then got a hold of the the guy above him in their headquarters in Surrey, who, even after a letter from my lawyer, refused to do the right thing. They knew it wasn't worth my time to pursue the matter in small claims court so far from my home, and so I just dropped it. anyways, I never forgot how they dropped the ball and have never used them since in my travels when I moved people throughout the province, and am letting everyone know now through this site that Super Save Gas is tainted by a corporate culture of irresponsibility, bottom up from my experience. keep this in mind should you use them and ever have an issue. I never will again, and they've already lost more from me since than they would have parted with to just do the right thing in the first place.

Responses

  • Ia
    Ian Lewendon Apr 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I filled (gas pump attendant) my 2015 Toyota 4 runner at super save @5Road & Westminster after driving about 25 km. my car died, seemed like what I would thought was a bad fuel pump. Had my car towed to Toyota, they diagnosed it as bad gas, had to drop the gas tank to completely drain tank flush fuel line and clean the injectors $811.00. Contacted the the gas station and they denied any other reports of similar complaints, tried calling HO, reception put me through to Jim Allen’s VM, he never returned my call. After a week I stopped in to gas station with all my receipts (gas, towing, repairs = over $1000.00) station mgr. forwarded all my information to Jim Allen again. After not hearing from Super Save for a week, I again called and left another message for Jim Allen, he finally called me and said Super Save would not do anything to help my situation. I can not believe Super Save Gas could come to a decision without even looking more into all the facts, I had collected the gas that Toyota drained from my tank, Super Save would not even look at the bad gas the had sold me. I have a locking gas cap on my vehicle and there is no sign of any tampering. I would never by gas or have any dealings with Super Save ever again, this company seems to have many complaints against them and a very poor rating from BBB.
    Beware don’t deal with Super Save in any manner!
    Ian Lewendon
    Surrey BC

    0 Votes
  • Li
    lilvixen69 May 17, 2011

    I just confirmed--Molly is right. Diesel nozzles are about 3 cm larger than regular gasoline nozzles. It's virtually impossibly to put diesel into a gasoline-fueled car. (Note I said "virtually"!)

    0 Votes
  • Li
    lilvixen69 May 17, 2011

    On the other hand, most gas stations have separate diesel pumps that are different in colour (usually yellow). If you parked beside a diesel pump, I would have taken it that you wanted diesel fuel. Personally, I would have asked to be sure, but some people lack that brain power, I guess.

    0 Votes

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