Menu
Write a review
File a complaint
SunPower Systems

SunPower Systems review: Defective solar panels

R
Author of the review
4:24 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

In April 2021, I had 12 solar panels installed by Sunpower solar. In March 2024, I had additional eight panels installed by Sunpower Solar. Following the second installation I was given an app by Sunpower that helped me monitor my solar panels. In doing so I discover that two the panels have not been in operation for months. Sunpower sent out a repair team to fix both panels. After leaving my home I discovered that the two panels were still inoperable and an additional panel had gone down. Communication with Sunpower since the middle of August has been absolutely nonexistent. They refused to return emails phone calls and have offered no solutions to this problem. The problems with communicating with his company started shortly after I paid the cost of the new panels in full. After they receive their money they have been absolutely uncooperative in repairing any problems to these panels. They offer a 25 year bumper-to-bumper warranty on installation, workmanship, and labor. All of which is absolutely worthless when they are refusing to repair the panels that were just installed. Their installer has admitted there is a problem but they have to wait for approval which also have not received any communication from Sunpower. I am expecting no more than to receive what I paid for, 20 working panels

Desired outcome: nothing more then for Sunpower to replace the 2 defective solar panels that have been fully paid for.

0 comments
Add a comment

More SunPower Systems reviews & complaints

SunPower Systems - This business started the solar project on my houseback in March 2022
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
SunPower Systems - Complaint filed with your Office: Complaint ID, Business Name: SunPower Corporation
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
SunPower Systems - I reached out to a company's customer support a month ago regarding a system issue
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
SunPower Systems - I'm in a long-term Solar Panel lease agreement with SUNPOWER
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SunPower Systems - I noticed my system wasn't communicating and called tech support to troubleshoot 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all SunPower Systems reviews and complaints
  1. SunPower Systems Contacts

  2. SunPower Systems phone numbers
    Click up if you have successfully reached SunPower Systems by calling +1 (510) 540-0550 phone number 0 0 users reported that they have successfully reached SunPower Systems by calling +1 (510) 540-0550 phone number Click down if you have unsuccessfully reached SunPower Systems by calling +1 (510) 540-0550 phone number 0 0 users reported that they have UNsuccessfully reached SunPower Systems by calling +1 (510) 540-0550 phone number
    Click up if you have successfully reached SunPower Systems by calling +1 (661) 379-7000 phone number 0 0 users reported that they have successfully reached SunPower Systems by calling +1 (661) 379-7000 phone number Click down if you have unsuccessfully reached SunPower Systems by calling +1 (661) 379-7000 phone number 0 0 users reported that they have UNsuccessfully reached SunPower Systems by calling +1 (661) 379-7000 phone number
    Click up if you have successfully reached SunPower Systems by calling +1 (909) 335-0820 phone number 0 0 users reported that they have successfully reached SunPower Systems by calling +1 (909) 335-0820 phone number Click down if you have unsuccessfully reached SunPower Systems by calling +1 (909) 335-0820 phone number 0 0 users reported that they have UNsuccessfully reached SunPower Systems by calling +1 (909) 335-0820 phone number
    Click up if you have successfully reached SunPower Systems by calling +1 (800) 810-9939 phone number 0 0 users reported that they have successfully reached SunPower Systems by calling +1 (800) 810-9939 phone number Click down if you have unsuccessfully reached SunPower Systems by calling +1 (800) 810-9939 phone number 0 0 users reported that they have UNsuccessfully reached SunPower Systems by calling +1 (800) 810-9939 phone number
    Pv Installer
    More phone numbers
  3. SunPower Systems emails
  4. SunPower Systems address
    1414 Harbour Way S Ste 1901, Richmond, California, 94804-3606, United States
  5. SunPower Systems social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 10, 2026
  7. View all SunPower Systems contacts