The complaint has been investigated and
resolved to the customer's satisfactionResolved Sumo Grande Dicor — Tota Motors Sumo Grande Starting, Mileage, Smoke Problems and sudden breakdown.
resolved to the customer's satisfaction
To Tata Motors/Land Mark Motors Ratlam (MP)/Consumer Court
Subject - Tota Motors Sumo Grande Starting, Mileage, Smoke Problems and sudden breakdown.
We have bought one Tata Sumo GrandE (GX 2.2 Dicor Diesel) in the name of (RATANLAL CHOUDHARY S/O RAMNARAYAN CHOUDHARY) on 31st March '2009'.
The car details is mentioned below
1. Tata Sumo Grand E GX 2.2 Dicor Diesel
2. Serial Number – 07FRZJ19794
3. Chassis Number -465012FRZ924100
4. Engine Number – 2.2LDICOR07FRZJ19794
5. Color – MARINEBLUE
Purchased from- Landmark Motors, Sailana Bus Stand, Ratlam (M.P.) Pin – 457001
The car was functioning okay for the initial 6 months and we were doing the car servicing on time and regularly. It has just run approx 9400 KM and starts giving the ignition problems. Initially problem was rare and then it becomes too frequent. We have intimated this problem to landmark motors and they have come up for check-up and then referred to sent it to Ratlam (which is approx 125 KM from my hometown). They picked up the car on 24th Oct 2009 and returned it on 13th November 09. It took almost more than 20 days in the repairing. After that the car again works better for around 45 days (however it was used very rarely due the fact that it may lend up us in mid way). Now, again on first week on Feb 10, it starts giving the same problem again. By this time, it has just run approx 10500 KM, It gives lot of problem in starting and it may stopped intermediately and many time sudden breakdown.
The main issue with the car is
1. Starting problem. Do not start even in 50 attempts
2. Intermediate stoppage/Sudden breakdown not reliable for Long journey (Had couple of very bad experiences)
3. The problems keeps on increasing on daily basis
4. Giving a lot of Smoke during driving
5. Very low mileage < 9 KM even on highway and without AC where company claims it be approx 15 KM.
Dealer is misguiding us and saying that Diesel used is of low quality and there is no issue in the car. In addition to this, the dealer is just returning the car by resetting the fuel pump. They are not rectifying the problems and just misguiding us. They always say that there is some dependency on Vendor for part/service and they are not available. This is causing more delay in service and hence they are not even giving us proper timelines for the service. We are suffering a lot and they are not even giving the proper problem and timelines needed in rectifying the issue. Moreover, this seems to be an issue in the engine itself. It seems like Tata Motors are selling defective pieces in the market. The service of the dealers is also pathetic. Every time we need to follow and listen to them and they are not listing to us. Now, we need to hire the car even for personal use. They are not giving us the clear picture and making us fool. Even they were not ready to give us the contact number of the owner of the showroom.
We are suffering a lot due to this. This has taken a lot of time, money and harassment. Now even we don’t relay on this DEFECTIVE piece as we had terrible experience in past and we have stuck in the mid way for whole night during our visit to Delhi and then have to return back.
We would like your kind intervention in this matter and like to replace this defective piece. Till time, we have lived up hoping that this will not be a big issue but might get rectified soon. Till date, we are under free service and warranty period still we have suffered a lot in terms of money and time. Every time we need to send car for servicing we need to bear around 1000 Rs as a fuel cost and 2-3 weeks time in service. Once, the warrantee period is over, dealer is going to charge us for every service even for this defective piece and we are not sure what could be the maintenance cost for this. Keeping all these in minds, we would to replace this car with a new one. We think this is totally a crap piece and have manufacture fault.
Hoping to get resolution soon on this issue.
Ratanlal (13 Feb 2010)
Tata Motors – The manufacturer
Landmark Motors – The dealer and Service Provider