Suddenlink Communications review: Service wire on ground

SuddenLink placed my service wire on the ground across my concrete driveway in May with the promise it would be buried within two weeks. It is now November 24 and the service wire is still on the ground. Every time I visit their store I get an appointment, usually a two week interval, for someone to come out and bury this service wire. SuddenLink never shows, never calls. A little over a month ago SuddenLink laid another service wire from the pedestal in my front yard to another residence two houses down so now I have two service wires on the ground in my front yard that I have to protect when I mow, and every Monday I have to move out of the way so the garbage truck won't drop the garbage cans on the service wires. When the technician placed my service wire he had to drill the lock off the pedestal so now the lid is ajar; they need to fix this as well. There is nobody at SuddenLink that will take ownership of this issue. Everyone I see/talk to/online chat with says they have no authority to do anything more than to make another appointment. The service wires are a hazard and an eyesore.

Randy Mays
12469 Pebble View Dr
Conroe, TX 77304
[protected]
[protected]@sbcglobal.net

View 0 more photos