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CB Beauty and Well-being Review of Statnton Optical - Farmington, NM
Statnton Optical - Farmington, NM

Statnton Optical - Farmington, NM review: Service

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11:49 am EDT
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Order my glasses 3/26/22, was supposed to be ready on 4/9/22, when I went to the store on 4/9/22 to see if they were in I was very rudely told they don't get shipments on Saturday. Went to the store on 4/15/22 to see if my glasses were in, at first they told they were waiting on the frames, when I clarified that I had provided my own frames they did some more checking and found my glasses in the store and gave them to me indicating this was the new glasses I was waiting on. I took the glasses outside to see it the photo max had been done that's when they told me these were my original lenses and that they had never been sent out (3 weeks ago). I was told the glasses would be shipped out that day with a rush on them and someone would call me Monday to let me know when to expect them.

It is now 4/18/22 when no one called by 3 pm I attempted to call the store, the call center informed that they were still waiting on the frames, after some discussion I was connected with the store. No glasses and nobody at Stanton seems to know what is going on. I was told the manager would call me by the end of the day. I had not received a call by the time I got off work so I went to the store, less than 3 hours after my previous phone conversation that said they were waiting on the frames Stanton was telling me they were now in lab. I was also told by the staff member that she would personally check the status and call me tomorrow with an update. No two people have the same story.

I went to the store after work on 3/20/22 to check my order status since once sgain I did not get a call back. Only to discover my glasses were still sitting in the store in a shipping box and had never been sent to the lab. Several times I have been told they will check into it and I will get a call back, no one ever calls back. Don't try to call the store, they do not answer all calls go through a call center that is located somewhere else and they are also not very helpful. On one.

of my attempts to call the store I asked the person on the other end if I was speaking to the store or a call center, to which he replied "let me tell you something all calls go through us and we have all the information".

Requesting a refund, will not recommend or do future business with Stanton.

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