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Anthony And Gaby
[protected]
Filed against :
Starpoint Resort Group, Inc.
235 E Warm Springs Rd STE 107
Las Vegas NV [protected]
Complaint Description:
Unlawful deceptive sales tactics .and misrepresentation, omission of facts, exaggerations of timeshare use of product anytime etc.. We entered into a timeshare agreement with Starpoint Resorts on 11/05/2017. On that day we were given a glowing presentation by a salesman named Phil he enticed us with a grand picture of what our timeshare ownership with Sapphire/Starpoint Resorts would be if we signed a contract. We were given tickets and dinner at a discount not even free as they had promised. we were told that the time share would be available to our children for their use anytime, and were told this would be the most flexible way for us to vacation inasmuch as we could travel anywhere at any time under our membership. Most importantly, we were led to believe this was a valuable investment. We were assured any time we were not the least bit happy with our ownership, we could sell it back to Starpoint. We found out pretty quickly this timeshare ownership is far from the extremely flexible vacationing that we were promised. Nothing is EVER available when we are free and able to travel. we have tried to use it, only to be told there is no availability. Nor been able to use one time since we bought. we have not been able to use our timeshare not one single time.because of lack of availability at our chosen times. To date, or we would need to pay more money. We have been trying to get a response to our concerns from Starpoint over the course of the last few months. We have called, sent emails and letters to this company, and our legitimate concerns still have NEVER been addressed. Not only are we told that we are unable to sell it back to the company as promised but, our complaints have been completely ignored or responded to with a message that we are in breach of our contract. also the finance company has been illegally Overcharging our account with excessive interest fees and late charges well over the agreed interest rate. for example my payment is $123.54. on 8/14/2018. I made a payment of $155. They applied $1.81 toward my principal and $121.19 toward the interest rate which is 21.14% $7 on impound fee.and $25. late fee. they can never give you a formula to explain why. 3 years of payments and this is a never ending pattern of over charges and fees. which would never be paid off. We were misled into this contract with Sapphire/Starpoint we were told our session would only be 90 minutes we held there almost 6 hours. all terms of contract were never explained to us. we weren't told we had 3 days to cancel . we weren't told or explained to that we would have to go a arbitration instead of lawsuit. if we had a dispute with this nightmare of a company. we didn't get any paper work until 3 weeks later . they pressured and rushed us threw this entire process with lies and misrepresentation and deceptive practices by not explaining 3 day cancellation rights or giving us our paper work to read after leaving jockey club hotel. they also told us we were owners and partners that had legal rights to use the cosmopolitan hotel and that we could book their and stay anytime . and now our stated concerns have been ignored by everyone at this company. We demand to have not only our contract with Sapphire/ Starpoint Resorts not only be rescinded but, to be refunded. the money we have regrettably invested in this scam. if their is a class action lawsuit please sign us up. we are in process of getting attorney.
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My parents signed up for this timeshare. They keep sending my parents letters that they need to make a payment. I told them straight off, your being scammed. I know scammers and if they keep doing this. You pay over and over again. Its same thing with online scammers. They are not listening to me at all.
Same situation for my wife and I. It’s a complete nightmare. Please help.
Christophfree@aol.com
Please include us! Many lies in their presentation. Danya.elena.x@gmail.com and goddingjr@gmail.com
[protected] Jesse number in case you do a class action
Please include me Blakemoreconstruction79@gmail.com in lawsuit
Please include my husband and myself in this lawsuit. We purchased in Sept. 2022 and cancelled within 5 business days. We didn't heaar anything from Sappire or Starpoint and assumed once they got our certified letter that it was cancelled. In November that took $738.68 and in Dec. they charged $477.04 and $69.00 to my checking account, as well as $134.06 in Nov. and Dec. from my checking account. When I
questioned what this was for I was told it was a one time fee and my yearly maintaince fee along with my monthly payment.
I was also told that the contract had to be cancelled in 5 calendar days not business days. I tried to look at booking a number of different locations without success. I am unable to even log into Sapphire because nowhere in the 40 pages does it give me a member number and you can't log in without it.
We felt pressured into signing this contract after a 4 hour presentation by numerous sales associates. The sales people kept repeating that this is not a timeshare. The contract is given to you in an envelope as you are leaving. It wasn't until I got back to our room and read the contract that I found out it was a timeshare (by their own termenology in the contract).
For these reasons as well as more of the misleadfing sales pitches, we want to be included in this lawsuit.
Susan King & Howard Evans
I agree we were done the same and I read they are supposed to give you the contract packet and go over it and tell you you have 5 days to cancel. They never did and we were also given the contract packet after we signed. That it self is against the law.
This is happening to us and not getting anywhere. Got in April 2022
mckinney.jeannine@yahoo.com
Hi.
This also happened to me. I would like to be included. They are charging me a lot of money for maintenance fees and I have not been able to use the timeshare. It's has to be a scam. Why should I pay for services not rendered. It's just not right at all.
Sincerely,
Lupe Margosiak
lmargosiak@yahoo.com
Same story as all above. If there is a solution please include me.
Elainew42@gmail.com
Same story please add me one64ss2nv@yahoo.com
Also I have their EIN # [protected]
I’m filling an Audit with the IRS.
How was this resolved?
How exactly was this resolved?
Please add us to this lawsuit!
Cindy and David
sabsc705@gmail.com
Please add me. My husband and I were also scammed too. Nothing is ever available when we want to vacation. I just want to know wth are we paying for them. I want out now and my money back
Please let my me and my wife know how we can get in on a class action suit. We are retired and got duped. This company is a total fraud and have taken thousand of dollars from us and continue to do so. On top of that our kids will continue to pay because of the contract they fooled us into signing.
C. Folger
Boca Raton fl.
Please share information on lawsuit. We were scammed in May 2022
Please I need to know how to be in on this class action. As I'm reading g all these its the same as our situation and we were told we can't get out of this they are wanting to take more money for something that was misleading and misrepresented in every aspect. this is a complete scam and they are taking peoples money and unable to use like they said we were. I have called many times to cancel and get rid of this and they tell me we can't terminate. PLEASE HELP so misleading they are definitely scammers.
have you heard of anything please email me with any useful information Janicechristina@aol.com
Please could you also include me. I was scammed in 2013 and have not been able to get out of the contract, I’m UK based.
I am now disabled and cannot travel yet they still won’t let me out of the contract.
It’s been a complete nightmare for nearly a decade and I have never been able to take a holiday through them,
HUGE FRAUDSTERS!
How would I get added to this class action!
We had a similar situation as well
Same with us BUT we have a solution. We are not giving them authority to withdraw monies from our checking account . What can they do? Sue us? Good luck as we are both retired and living on a fixed income.since they are not a federal entity, they can't do anything .
Can stopping payment affect your credit score?
Have they threaten to report to credit bureau?
We would love to be added as well. Same scam
Here. We need to get out. Can you please let me know how you got this resolved?
Mertes513@gmail.com
anyone that could guide me to a solution or how we can take these [censored] down,
the biggest scams in this earth, i was peered pressured like never before to find out all the hidden things after it was too late to get out
any info forward it to
deybym21@gmail.com
im in the same boat and now they send me to a collection agency, how do i get in to the lawsuit to get this scam of a business from taking anymore of my hard earned money.
i would appreciate if you can advice how to get more info on this lawsuit
Hey have the same problem too
same story, how do I get in on the law suit?
We purchased back in August 2022 too. We we're never told of annual fees, and that it is automatically transferred to our successor if we pass. We had to pay annual fee for this year and will be charged again coming December for next yrs fee. and we only have a few months to plan a vacation for this year so we can use our points but it is impossible as nothing is available on dates that we want unless you pay extra 😒. Please include us!
Kearl_angel@yahoo.com
i would like all this info myself...i was scammed
thats the same for me. We are never able to get nything on dates we wanted. But their pitch is you may travel anytime you want... LIES
Email me and I’ll help you get on board with what we are doing. ttamraz@gmail.com. This is going to be huge. They scammed my wife and I when we signed up at the end of 2019. We are fighting back. The more people on board , the better it will be. As it stands now, they will refund all the moneys taken but we are taking damages.
Add my husband and I at tonrich22@gmail.com
We just got ours. It's been 6 days. I sent the paper to cancel yesterday.
I booked with Best Vacations Ever who they are affiliated with for 199 for a room at the Strat. After my flight was booked they told me it was Spring Break and I had to pay 600 extr dollars for the Strat. The room looked like a drug trap house. They tried to get more money for an upgrade. I was so mad. And. I still had to go to the Timeshsre presentation. They lied to my husband and I about a free trip to Hawaii will free airfare. After we got home and read the small print it said we would have to catch the flight from Vegas only on a Monday or Tuesday for 3 nights. However, the free flights may have stops and layovers. But you can pay for an upgraded flight, hotel, etc. There were 380 in charges, more for deposits. Get this: You only get 4 days in Hawaii but the flights leave at their discretion between 3 pm and 10 pm. That's one day gone. The flight returns at 6 am on the last day. Ha Ha! 2 days gone. Now you have 2 days in Hawaii. What a joke! Get this: the guy who had us signing papers had us click a few of the things to sign. At the end he just started clicking our name to spot and quickly explaining with lies. This is unethical. Please add me to the lawsuit. TONRICH22@GMAIL.COM
SCAMMERS!
For lack of sounding like a parrot, same story here. Bought in 2010, have been able to use twice and had to make concessions to do so.
They promised me 2 sets of tickets to Hawaii, got vouchers, would’ve cost me more money and had specific dates I had to travel, went unused. They also told us all interest paid on loan was tax deductible as it was technically a real estate investment, also a lie.
All lies, every time you look or call, nothing available, people on phone are rude and act like they started five minutes ago. Their explanations for every question are bogus and completely contradict what we were told, and what’s in our paperwork.
Paid off the loan, don’t even care to get anything back at this point. We just want out and rid of them.
They sell out spots to other booking companies and websites, then owners, if you even want to call us that, get nothing.
Biggest scam ever. If you’re thinking about buying into this company, go dump your thousands of dollars on lottery tickets, you’ll have a better chance of getting something out of it.
Maretalmiller@gmail.com
Can I get more information about this?
I have recently come in contact with a travel agency partnered with this company.
asolis1500@gmail.com.
Thanks.
Same for us as well please add us to the lawsuit kjstonner@gmail.com
My husband and I have the same story. We joined the Jockey Club because we wanted something on the Strip and everytime we tried to book a reservation they told us they were full and offered us one of their other places off the Strip. The only way we could get into the Jockey Club was to go through RCI and pay an extra fee. We paid off our mortgage hoping that we could return the timeshare and walk away without paying anymore fees, but we were told that isn't possible. If we don't pay the fees they will ruin our credit score and send collection after us. Only way to get out is to declare bankruptcy and show that you have no assets in which to pay them. If there is a class action lawsuit, we would definitely like to join. You can reach us at cwwalker@neo.rr.com.
anthony and gaby
how did you get it resolved
Add us too. It’s unbelievable tried repeatedly to book. Sophie.dixie@yahoo.com. We also never received any of the added gifts.
The same has happened here. I was told that I had to take 6 trips before this year was out and I just signed the contract in July. I cannot find anything in Texas, I can't book anything, higher prices and when I tried to call the number on the statement today, it's not in service. And the link does not exist. Whatever class action suit that is in place, please contact me at [protected] or email me at reeree612@gmail.com.
I would like to get on this site as well.
How do I get In on this suite?
Please let me know if there is a class action suit. We were taken in too. Have tried to email to cancel and no response but they take my money every month. The also told us that we could choose 3 other people for a free weekend when we signed up and none of them have been offered anything. Like being bullied into something.
We have experienced the same thing with Sapphire/Starpoint. I sent an email to cancel my membership and no response and they still took my payment. Would like to be included if there is a class action suite
Please anyone reading this comment tell your story by emailing hello@prosperitynow which is part of Prosperitynow.org the only way to stop this scam from continuing is to expose them to as many organizations that will listen. Char Turk turk62c@gmail.com
Starpoint is a ####### scam and they will ruin you credit. Best thing to do is close you bank account and dispute your credit
Yes this has been a horrible experience. Not only did they take up our whole day of vacation but then did not keep they end of the bargain once we left. We gave them $450 to start 10/2020 then a week later $132 taken out our account for 11/2020. Ok sounded like a vacation package my family could benefit from paid them another $132 12/2020. Was told we can not use until 1/2021. Come 1/2021 bill for $1300 drop like wow... I give them a call they said for taxes and fees wait what? Yes for 2020 & 2021 wait we paying taxes for 2020 and we never used the timeshare as we were told we could not use them till 1/2021 until you all completed all paperwork which was supposed to be for 45days or more. So I'm penalized for 10/20-1/21 for $600 no that's not what I was told and nobody could or would not help me and my husband. So we stopped payments March 2021 & now they have hit my credit for $2545 and didn't deduct none of the payments applied and we didn't get to use this. Waste of money and they should be exposed.
Our experience matches the description given in this thread. We bought at Sedona Pines in 2017 and never received any documentation. We actually paid Starpoint thousands of $$ on top of the regular purchase price for our week of timeshare at Sedona Pines to trade-in our other timeshare properties. We are still paying maintenance fees for those other timeshare properties after 5 years and Starpoint did not fulfil our legal agreement.
If a class action law suit is commencing we would like to be added:
Alanewinter@gmail.com
I`m reading the comments and this is crazy. We all need to have a away to cancel that.
If someone has a way to get out of this let me know.
Carolaynelira@hotmail.com
These people prey on peoples emotions. Have you watch some catchy heart felt videos, definitely try to keep you longer than what was initially promised. They really don’t seem to care about the common person. My wife and I got dupped into attending one of their sessions in Florida. We are currently mailing 2 letters of cancellation to them. This sounds like they will do anything they can to keep you in contract. We would love to join this cause to see them go down. I had doubts from the beginning. Please add us to this. You can email me at rjharrison38@gmail.com please with any info. Thanks
Hello, same thing is happening to me. I sent a letter to them back on June 1st, 2021, to cancel my timeshare and these people keep taking money out of my account. I had called and the reps tell me they never got any letter when I sent it by certified mail, and I checked, and it was delivered. They are very misleading and are a scam. I believe the government or federals need to take some type of action with them.