Spyhunter Softwarecancel order 5197013 and membership

J
This review was posted by
a verified customer
Verified customer

want order number 5197013 cancelled and membership
cancelled.
i do not authorize use of my credit card..

james w. norton
11 jul 2008

Responses

  • Ma
    mark mosley Jul 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company and it's so called "software" are are a sham. My computer was recently inffected by a virus masquerading as antivirus software called antivirus2008. This virus wreaked havoc on my PC and my current anti-virus software (trend micro) which was out of date at the time was unable to remove it. After an exhaustive search on google I was repeated led to believe by several different sources to think this companys software called "spyhunter" was the only solution to the problem. Like an idiot I bought their B.S. program and tried to use it to remove antivirus2008. Not only did it fail to remove the virus, my CPU's stability was even worse for the effort. I am happy to report that malwarebytes.org solution to antivirus was spot on and their removal software (WHICH WAS FREE) completely oblitereted the antivirus2008 virus. Ultimately, I updated my legitimate antivirus software AND TO MY SURPRISE, TREND MICRO DISCOVERED THAT BURIED IN THE SPYHUNTER PROGRAM'S CODE WERE SEVERAL EMBEDDED TROJANS. I now suspect that not only is this a front company for selling useless software, but that they are in fact the originators of the virus my PC was originally infected with (which, incidentally, wanted me to purchase the downloadable removal tool to the virus for the SAME price as the Spyhunter suite sells for). I highly reccomend not doing business with this company and if you have reporting them you whatever govermental body regulates their business practices in your state or country.

    4 Votes
  • Jd
    jd Jul 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i just went through the exact same problem 3 days ago...

    1 Votes
  • En
    Enigma Software Group USA, LLC Jul 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Mr. Mosley,

    There is a fine line between freedom of speech and libel defamation, so I strongly recommend prudence on your part. Mr. Mosley, the false allegations you wrote about our company and core product in this open internet forum were completely baseless, irresponsible, and unconscionable. You have every right to say that you're dissatisfied with our product and/or level of service. We do regret that we were not able to satisfy your needs. However, you are making serious false statements relating to our business practices and our product, SpyHunter.

    On your first claim, you stated that Trend Micro discovered buried in the SpyHunter installation several embedded trojan files. Trend Micro is one of our respected competitors, and we are currently in good standing with them. Since you have made such a serious accusation about Trend Micro listing us, we had our engineers confirm your claim. Our findings show that we are not listed on Trend Micro as a virus, or as a program that embeds trojans. In fact, we are not listed at all. In addition, we are not listed on any of the other top competing commercial security software products. Thus, this statement in your comment is erroneous and a complete nonfact.

    On your second claim, you state that we are the originators of Antivirus 2008. We have no connection, affiliation with Antivirus 2008, or any other rogue anti-spyware program maker. We are not in the business of creating trojans, malware, or rogue-anti-spyware programs, we are in the business of removing trojans, malware, and rogue anti-spyware programs. We do not embed any software with our installation, and you can confirm this very easily by using an installation monitoring utility and other tools to check if there is any bundled software on SpyHunter installer. You will find that there is none. Again, a nonfact and it is not based on any analytical study of our product.

    As a mater of fact, Antivirus 2008 is a rogue anti-spyware program that we are actively tracking and removing its files and signatures. If SpyHunter did not remove Antivirus 2008 on your PC, it is because of the morphic nature of that immediate threat. We are constantly adding updates to our definitions to try to keep track of those changes. Mr. Mosley, your statement associating us with Antivirus 2008 is completely baseless. Our official policy is to track and remove Antivirus 2008 as long as they continue their current business practices.

    Sir, were you aware of the fact that we have a service called the "Spyware Heldpesk", which is included absolutely free with your SpyHunter subscription? Our Spyware Helpdesk technicians create custom fixes for any threats affecting your PC, even if SpyHunter is unable to remove the threats on your PC! Here is how it works: SpyHunter generates a diagnostic report (we refer to as "Support Log"), after it is reviewed by our support center, our technicians generate and transmit a custom fix which will completely remove the parasitic infection on your PC.
    Mr. Mosley, rather than spend your time posting defamatory statements on the web, you could have contacted our Technical Support Team, which are available to you as a SpyHunter customer, and were capable of assisting you with your malware removal problems. According to our records, you never attempted to open a trouble ticket with our support group. In fact, many of our other customers were able to receive problem resolution from the very same threat which affected your PC, since they contacted our support center.

    If you are dissatisfied with our product, we are prepared to issue you a full refund. Please send us an email with your order number, or the email address you have purchased SpyHunter, so we can issue you a full refund. If you do not provide us with your order number or an email address, we will not be able to locate your account on our database.

    Once again, we are sorry that we could not satisfy your needs. Our policy and ultimate goal is to remove all the threats affecting our customer's PC. Since you did not make an effort to contact our Technical Support Team, we have no way of knowing your situation. In order to help our customers, they have to open a "Customer Support Ticket" for us to be able to find a solution to the specific problem that is affecting their PCs.


    Sincerely,
    Alec Malaspina
    VP, Technical Support
    Enigma Software Group USA, LLC

    -9 Votes
  • Je
    Jesse L. Blackwood Aug 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    SpyHunter3 worked fine for me up until a few days ago. I purchased it March 17, 2008, order #4550008. A few days ago I got an error message once a day stating it couldn't start up. Upon reboot everything was fine and then out of the blue I got that message again. Three days ago, I got a message stating that SpyHunter had stopped working; the window that popped up stating that Windows Vista was trying to find a solution. There was no way to close that window or close my browser window. I had to do a hard reboot to get rid of it. Then a few minutes later, the same thing happened. I got frustrated so turned to SpyHunter's help feature embedded in the suite. I had changed my email address since purchasing the product in March and attempted to change my address to its current one; I could not find a way to do so other than listing my current email address as an alternate. I opened a ticket with my request asking how to change my email address (it states to choose "Other" if the nature of the problem is not one of the pre-defined ones in the drop-down list; there is no place to choose "Other" because it's not in the list of pre-defined problems. Ooooops. So I had to choose one of the options provided, which had nothing to do with my situation, but was the only way that I could submit my concern). I got a response via the program (not at my current email address) informing me of my user name and password. Umm, I already knew that -- I wanted to know how to update the email address linked to my account to my current email address. Yesterday and today, I got the message that SpyHunter had stopped working five times requiring a hard reboot each time. It's frustrating...the only way I could go on using my computer was to completely remove the program from my computer. I went to the SpyHunter Web site after doing so to complain and to ask that my membership be cancelled -- I filled out the comments form and hit submit, and my computer just hung for 10 minutes, never making contact with their site. The program worked fine up until a few days ago and the Web site and suite are sleek looking, but some very BASIC elements are overlooked; i.e., how to update personal information, how to successfully choose "Other" from the drop-down menu when opening a ticket... Will not recommend this product to others.

    0 Votes
  • Ca
    caleb bost Aug 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    ive been reading these comments and its amazing that mosleys problems were identical to mine maybe we downloaded a false security suite that tricked us but something happened n im pissed and want a full refund and to cancel my order im not kidding about this n potentially might press charges but i hope it wont go this far all i want is a refund for my account on spyhunter 3 n i think by opening my firewalll while letting this in screwed me over and please VP, Technical Support
    Enigma Software Group USA, LLC get back to me so i cAN GET RID OF MY ACCOUNT IDC IF U SAY ITS BS i just say things are different with ur program on my computer n i expect a full refund

    1 Votes
  • My
    MysteriousGuy Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi all, I'm here to not really protect Enigma Software Group, but to address Mark Mosley on the Antivirus 2008 virus. I am more advanced than most of you, I program for a living, and my brother ended up with this virus on his computer a little while ago. Now, it affected multiple areas including the memory. We used the program to rid of all but the memory bit. After that, I used a program called GiPo DeleteOnBoot to remove the last file. It was thanks to SpyHunter that I even located this file in the first place. Also, I've disassembled the SpyHunter's files and found zero Trojans or other malicious programs in there (Sorry Enigma, I know you don't want people to do that).

    You talk about using Trend Micro's program. You are probably using Trend Micro's Hijack This and have no clue as to how it is supposed to be used. The program is a diagnostic tool that will analyze the system processes and give you a list of the running processes. Obviously it would be in there if you have it installed.

    Currently, my brother has Norton Antivirus 2008, Uniblue's SpyEraser, and some other programs that are meant to do what SpyHunter is doing. To my surprise, none of those programs found what SpyHunter had. Not to mention, there seem to be constant updates which does make me think that they are doing a very good job and being loyal to their customers.

    In all honesty, like I said at the beginning, I'm not protecting Enigma Software Group. However, I do think that those of you who end up with those viruses in the first place and can't figure out how to deal with it yourselves, shouldn't have a computer. At the least, not a Windows. Maybe a Mac is more suited for you. Ha, ha, ha, ha, ha!

    -4 Votes
  • Ca
    Caroline James Sep 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also purchased spyhunter about 6 months ago, it worked fine for me and got rid of all my viruses. However I have since tried to cancel this with my credit card and enigma softwares won't allow me and has charged me again for their spyhunter! If anyone else has had this same problem could they please tell me how to cancel my membership or post a link so that I can cancel it!

    0 Votes
  • Ni
    Nick R Sep 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had the same problem with Spyhunter not being able to help with removing the "Vista Antivirus 2008 virus." I purchased my computer
    just 4 days ago. I contacted my Dell support person who advised to do system restore and the problem is now corrected. Spyhunter did not
    help whatsoever; I had the product for less than 1 hour before I deleted it off my system. Now, the company says that they don't give refunds
    according to their policy. DO NOT DO BUSINESS WITH THESE FOLKS! I have already notified my credit card company to have the charges
    taken off my account! Any company that does not offer a money back guarantee or who does not specify that the charge is not refundable
    when you sign up, IS NOT A REPUTABLE COMPANY! AVOID SPYHUNTER at any cost. They may eventually get my $29.99 if my credit
    card company does not honor my request, but threads like these will cost them a lot more!

    3 Votes
  • Ni
    Nick R Oct 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The company did approve my refund afterall! Thanks Enigma Software Group for being fair on this matter.

    -1 Votes
  • Do
    Doug Larson Oct 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just bought SpyHunter 3 and hour ago, and now I can't register it. Since I am not able to register, I can't get to support, since there is no phone number to call if you are not a member. Will my registration kick in shortly, I hope?

    0 Votes
  • Br
    BReal Oct 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I used the program. It is basically useless and doesn't solve a lot of the problems out there. even with their update they are out of date. Their supposed legal team that scrutinizes Mr. Mosley can't even spell properly.. Dont expect their programmers to be able to write or understand code either. Just another bunk software bundle that someone is making for dirt cheap and hoping to get rich off of.. 29 bucks, but no delivery of results

    1 Votes
  • Ji
    Jim May 05, 2009

    I have just purchased "SpyHunter" with my CC and when I paid for it with the card, the amount taken was $59.95 instead of the advertised price of $29.95. There is no way to contact the company via email or telephone. None of the email links work, no doubt on purpose! The whole thing is a scam. DO NOT BUY THIS PRODUCT! It doesn't work and you can't contact the support or even the company at all.

    2 Votes
  • Cy
    Cynthia Barnett May 10, 2009

    I want order number [protected] cancelled. I did not authorize use on my credit card I do not want this so cancelle it now Cynthia Barnett

    -1 Votes
  • Pa
    Patrick Carano Oct 15, 2009

    I just purchased Spyhunter one hour ago for 29.99. I ran it to remove a Sality virus. It detected the virus but could not remove it. I want Spyhunter to cancel my order. I should have known not to trust a company that does not list a phone number to call for support. The program is no better than free progams on the internet. Who do I contact BY PHONE) to cancel my order and get my 29.99 refund back?

    Patrick Carano

    1 Votes
  • In
    India Villarreal Feb 03, 2010

    I keep hearing the same complaints. >:|

    If you feel like you've been wronged by Enigma Software, please email me:

    [protected]@nym.hush.com

    1 Votes
  • Ca
    carlb23 Feb 08, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I purchased Spyhunter about six months ago for 29.95. I received an email today stating that I need to pay another 29.95 on order number [protected]. I followed the link to take me off the renewable program and unsubscribe and I received a notification that I was removed. I just want to state that I don not want my credit card charged for any subscription or renewable to spyhunter or any other of their software.

    Carl A Baldino

    1 Votes
  • Pa
    Paul1967Williamson Nov 20, 2010

    I had a virus on my machine on the Sunday before last, I tried to use the anti virus software on my machine but it wouldn't shift. I downloaded the spy hunter package as they advertised that their software would remove this type of virus. I downloaded it and after it scanned my machine and didn't touch the virus. Due to it being on a Sunday morning I ended up paying for an IT consultant to come in and remove it. I am now trying to obtain a refund from enigma software but after 9 tickets I am still no closer forward. They agreed that within 14 days of the purchase I can have a refund but they keep sending me emails asking for a log which I have sent them and installation instructions. I don't want the software just a refund? Does anyone know if any laws such as the distance selling act within the United Kingdoms consumer credit act cover this company. I understand that their head office is in Lithuania. Any ideas? Paul Williamson

    1 Votes
  • La
    LaraGDelRio Dec 21, 2010

    I purchased Spyhunter on Sunday and now it's tuesday and I have not been able to register because the password does not work. I have opened a ticket but so far no response. They do list a phone # [protected] but it doesn't work!! What a shock. I wish I handn't purchased with these people!

    1 Votes
  • Ta
    tazzman67 May 11, 2011

    well I had the rouge program that appeared called MS toolremove and it somehow deactivated and disabled my avg antivirus program and then it kept telling me that i had security threat issues and it stated that my system is infected with spyware and trojen viruses and my system was subject to being hijacked and my personal info stolen and i could not access anything on my desktop not even the taskmanager so i restarted in safe mode with networking and i downloaded spyhunter 4 and installed it and let it update and scan my drive and it found a few issues and i let it fix them and when i went to restart my pc it gets to the windoes screen then after about 5 to 10 seconds the screen goes black and it restarts and repeats the process and I have xp pro 64 bit addition. i could have already fixed it if i had 32 bit but i have 64 bit. also, i have 2 drives in my computer drive c is windows xp 32 bit and drive g was my main thing with the 64 bit but it wont boot up now. my c drive now says i have a counterfit copy of windows xp but it is an official copy that I bought 6 years ago at walmart and the copy of 64 bit cp pro i bought 3 years ago but it wont boot up. i dont get any error messages or anything it just keeps restarting over and over. i think that something has deactivated a startup file on my g drive. i have tried a few other programs with my c drive but all of them want me to purchase it before it fixes the problem, including this malwarebytes antimalware. its free to download and scan but if it finds anything you have to pay for it to get it to work. i am soon uprading to full ver windows 7 ultimate 64 bit and i just wanted to save my many files and pictures on my 2 tb hdd. is there anything that i can use that is free to get my g drive to boot up? any help would be great you can ee the star at the bottom right on the taskbar meaning that i have a " pirate" version but i have a legal copy on both drives, one 32 bit and the other 64 bit

    0 Votes
  • Ge
    Genial hades Aug 30, 2013

    Hi i just buyed spyhunter 4 and when runed it the computer worked fine then it said i should reboot the pc after that my pc wont work as it should and spyhunter 4 didnt work can someone please help me with this my computer cant even turn of

    1 Votes
  • Jr
    JR Cumbria Sep 10, 2013

    Well it does look rather obvious that this company is not all it is cracked up to be, I have recently purchased SpyHunter and I have been asking the question about renewal dates plus I was charged $47.00 not as advertised, The system did work for me but I only had Babylon and Delta to really get rid of, nothing major. I am stopping my credit card company accepting any chances of re-charging, as I feel I cannot trust this outfit especially after what I have just read, plus I will be advising everyone to do the same,

    1 Votes
  • Or
    OriginalOldFart Oct 07, 2013

    Yesterday I installed SpyHunter. Today I have spent around three hours getting rid of the damn thing, without the neccessity of a format. I also suspect this software of being a lot more than it is given to be.
    I find it pathetic that so called software writers can come up with such garbage.

    1 Votes
  • Or
    OriginalOldFart Oct 07, 2013

    Quote.
    There is a fine line between freedom of speech and libel defamation.
    Unquote.

    There is also a fine line between, misleading marketing and swindle.
    Something that Enigma should also remember.

    1 Votes
  • Hello,

    I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

    If you have any questions or complaints, please send us an email to [protected]@enigmasoftware.com. I personally read all emails from that account.

    I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

    At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,

    Alec Malaspina
    Enigma Software Group USA, LLC.
    ___________________________________

    -1 Votes
  • Xa
    Xanath Jan 30, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Hello, I have a question if I may? I bought spyhunter a few months ago, I bought it because it's a great program and I love it (having used it in the past). We have no problems with the program we are running, however, about 3 months after that, I was at my parents home and they have had horrific problems with viruses and the anti virus programs on their computer so I talked them into also purchasing spyhunter for their computer, which they did, well I did, but their spyhunter, compared to the one we installed on our system is not only different but causing a lot of problems on their computer. The problems being that a) each time the "fix threats" comes up, their spyhunter then wants to restart their computer every time; and b) their spyhunter, when installing, seems to have put log files on both users (my mum and dad) each have a separate user on their system whereas on our system my husband and I are the one user) and there seem to be spyhunter files all over their system in drives/places that they shouldn't be in; c) Spyhunter is unable to remove the websteroids infections from their computer (the main reason I installed it on there and yes I appreciate the websteroids program regnerates itself) Lastly, it takes approximately 10 minutes for Spyhunter to open on their system on start up, despite me having removed it from the start up process.

    Not sure if this makes sense but our Spyhunter does not have any of the issues that the version Mum and I installed on their computer and the settings all seem to be the same. They are at the point whereby, despite seeing the benefits of spyhunter, they will not renew it, whereby I will certainly renew ours when the time arises and would like them to as well but their version does not run like ours and if it did, I am certain they would have no qualms in renewing it. Can you please help here?

    Kind regards
    Kate Rohde

    0 Votes
  • Jo
    JohnAin Apr 15, 2014

    I am in my third year of using Spy Hunter on several computers. I am delighted that I chose it.
    It's pretty clear that some of the posters on here have not used Spy Hunter's support facilities to the point where they can justifiably complain.
    It is also clear that if you buy a product on a twelve month licence, use it to clean your computer successfully and then demand a refund then you are not going to get one.
    Spy Hunter has been, and remains an excellent product with excellent support as far as I am concerned and I strongly recommend it. I have absolutely no connection with the company at all, save as a very satisfied customer.

    -2 Votes
  • Jo
    Johnnychee Jan 02, 2015

    AT first is was okay, but after that when half way scanning not responding, is it because of 2 malware software install on same harddisk

    0 Votes
  • To
    topal Aug 20, 2015

    i am from greece
    We have capital control
    i canot pay
    PLEASE
    tell me how to unistall the trial free edition Spyhunter 4
    PLEASE
    my pc is my work
    i am accountant
    Spyhunter 4 has exploding all my job
    PLEASE HELP ME

    1 Votes
  • Ba
    Balasica Ciprian Nov 20, 2016
    This comment was posted by
    a verified customer
    Verified customer

    i need to know why every company that provides programs on-line AUTOMATICALLY renew after 6 months the product I buy? And if I don`t want to renew it? shall I change my credit card?

    0 Votes

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