Spot98 Shop review: Order not received

I ordered iron on transfer letters on 2/23/22 from the spot98 shop online for church banners. I received an order email with confirmation #3264 and I can see this order confirmation on the website. However, I still to date have not received my letters and when I attempt to file a complaint on their site, it says my order number doesn't exist. I have sent several emails to no avail. No responce from them, they too my money, and I didnt get my products. I want a refund of my product order $59.35.

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