The lid for the SMOK T-air vape tank slips off to replace the vape juice. The lid for this tanks also likes to slip off when you're not using it, especially somewhere you'll never see it again. I emailed SMOK just to inquire about the possibility of buying a new lid. I was given the standard "empathy and assurance" that customer service rep's management thinks actually works. Then was given a list of what is what their warranty doesn't cover. Well, I wasn't about to buy a new tank from them, or anything else... ever.
Country of complaint: United States
Desired outcome: Send me a new lid please.