Smart Air Cooling an Heating review: Service performance

Requested service (11/06/26) incomplete - part to be installed.
(11/07/26) thermostat replaced with 2 technicians, howwever system remained without heat pump functioning as heat. This was the initial observed symptom from homeowner. Instead, system running under emergency heat.
Call recieved. Identifying as Owner. Explaning the I was not happy, scheduled to return , WE., 11/11/26. No honest confirmation as to the emplyeees performance / competency.
(11/08/26) Returning technician apparently checked system. Did not communicate any relevant information. Homeowner subseuently noticed heat as mentioned - emergency heat, no heat from heat pump.

Incompletee work / performance has been a repeated observation from initail installation on 11/10/2023: Numerous returns involving wiring / comfiguration of 2-stage AS Gold Heat pump system.
Customer recieves no wrritten service reports to rely upon, only invoices.