Good day ma’am/sir I am Samuel M. Fesarillo a regular costumer of LBC. A public elementary teacher and a business owner as well. I would like to have a complaint about the item I shipped last November 19ˏ 2024ˏ 5:19pm. I be came a victim of a bogus buyer, a buyer that did not received the product that they ordered. According to the tracking history of the item it has not been handled by anyone except your company. But suddenly when it returns on me yesterday December 09ˏ 2024. It has been replaced by a new item. I had confirm it because I always took a photo of my items before I shipped it to have an proof of shipping that will be sent to my customers it is very obvious that I has been replaced because I always put a markings on my items but the marking was goon and if you’ll look on the barcode of the item I shipped it it very obvious that the item has been replace. The item I shipped has a barcode number 62193063NM while I received an item with a barcode number 62195303L4. And, I shipped an almost brand parts but the returned item that I received was very old and when I open the returned item it was clearly obvious that it is a damage or flooded part. It also look like that one of your employee was connected to the said scammer MARK KARWAHENG SURPLUSAN to this modus.
Please do the necessary action needed for this case and refrain to do the necessary actions must result on a bigger problem. I am going to post it on social media to have the peoples’ sympathetic as well the attention of your company. Attached here are the evidences of the item shipped vs the item I received as return.
Country of complaint: Philippines
Claimed loss: selling the item was delayed it also replaced by a broken one. it cost P19.000
Desired outcome: please do the necessary action to the LBC personnel that dnee this to my package he s connected to a scammer. also refund the said amount for the repalced item
Confidential Information Hidden: This section contains confidential information visible to verified company representatives only. If you are affiliated with company, please claim your business to access these details.