The complaint has been investigated and
resolved to the customer's satisfactionResolved Silver Cloud Smoke Shop — Bad service
resolved to the customer's satisfaction
I have an ongoing monthly order with Silver Cloud Smoke Shop in which $77.76 is directly withdrawn from our bank account. They, as usual, sent an order processing notice by email on August 28, 2008. I then recieved this normal notice;
"This email is to let you know that your recent order (id:VRFD2E0069F8) with Silver Cloud Smoke Shop has been processed and is due to be shipped today 09/02/2008.
If you have any questions, please respond to this email at sales AT silvercloudsmokeshop.com."
The money was withdrawn from our account.
I am home to recieve deliveries, and am fairly certain that I did not miss the delivery. There were no pick-up notices from the post office.
I wrote Silver Cloud sales and stated the problem on Sept. 10th to which I recieved no reply. I called then several times but their mailbox was full and I couldn't leave a message.
I then wrote their 'questions AT silvercloud.com' email address on Sept. 15 in the a.m. and again had no reply.
This happened once before last year, however they responded immediately to my inquiry, and informed me of a computer glitch which required customer contact to resolve. They have otherwise been consistent and dependable. It may be the fault of the post office, but I have no evidence of this. The fact that I am unable to contact Silver Cloud points in their direction. Our low fixed income makes this whole situation especially hard on us.
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