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Sheetzslow service and bad communication

Placed a mobile order at 1:17am on Saturday October 5, 2019. Arrived at Sheetz around 1:20am. I stood there for 40 minutes before I got my order. They never told me the order was ready. They apparently read off the ticket number as #224 but my Sheetz app and email said my order number was #[protected]. Despite them having a "mobile order" shelf they could have placed it on. My food was cold by the time I got it and I wasted 40 minutes of my life. They need to specify a mobile order is done instead of just reading off a ticket number I would have had no way of knowing was mine. Or at least put it in the designated place. I would have had better luck ordering in person or just going somewhere else.

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