The complaint has been investigated and
resolved to the customer's satisfactionResolved Shaun Hamp — Beware
resolved to the customer's satisfaction
Hired Shaun Hamp (Oak Hill, VA) to do a deck and a fence for my home. He did the demolition on 6/23, and we got approval from the HOA on 7/15. Since then, he has not showed up 5 times when he specifically said he was going to. One of his men started digging the footers, but he never pulled the permits, and he left the footers incomplete, leaving dirt piled up on my lawn. He left it this way for three weeks and never came back. He then said he'd give me my deposit back (which he had since end of May, to order the materials which never came) and he would come by on Saturday 8/30 with a check. He never showed. Emails and phone calls later - no response.
Talked to him on the phone (finally) the Thursday after, he said he'd come for sure on Friday. Didn't show up on Friday, said he'd be there on Saturday. Didn't show up on Saturday at all, although he did come by on Sunday (finally!) and took away some of the wood debris after being there for 3 months.
However, he didn't have my money, and said he'd call the next day. He did call the next day, and said he'd have the money to me by Wednesday, latest by Friday. No call Wednesday. Emailed Friday, no response until Sunday where he said he's going to mail me a partial payment by registered mail, and would have the entire money to me by Friday.