Sharp Corporation review: Sharp electric oven 42 liter, 1300 watt, grill, fan, silver x black eo-s42-es2 unsatisfactory user manual leading to defective performance

On March 20, 2023, I bought an SHARP Electric Oven 42 Liter, 1300 Watt, Grill, Fan, Silver x Black EO-S42-ES2 (Attached is the nameplate data). I bought it from Carrefour, Alexandria, Egypt.

Following the operation instructions indicated in the user manual cooking table (copy attached), unfortunately, your product has not performed well. A significant lack of information is clear in the manual cooking table. Only thermostat value and estimated cooking times are indicated for the different food types. The oven rack choice and the program selection are not identified.

I’ve tried to return it to Carrefour on March 25, 2023 but they refused the return claiming that it has been tried/used. On March 26, 2023 I’ve complained to the Egyptian Governmental Consumer Protection Agency (CPA). (CPA) contacted Elaraby (SHARP Agent in Egypt) who assigned their technician to check the appliance and issue a report. Elaraby Technician only checked different temperatures of the oven and indicated proper operation with no deficiencies in the report.

I’m hereby ascending my complaint to SHARP Customer Service Upper Management.

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