SGS

I recently purchased a generator from SGS Engineering less than two months ago. Unfortunately, the exhaust fell off, and it seems like other customers have experienced the same issue. I believe this may be a design flaw. However, after speaking with their customer service team three times, they seem to blame me for the product failure, despite it being less than two months old and only being used for a maximum of 30 hours.

The information they are using to blame me is on their website, but not in the operator's manual. This seems unfair to me, and I am disappointed in their customer service. Additionally, when I reached out to express my dissatisfaction with the product, SGS engineering threatened to sue me if I left negative comments online. This made me feel uneasy and taken aback.

In my opinion, SGS Engineering does not seem like a company I would like to deal with again. I believe they are vague and subjective with their warranties and promises. I suggest making your own decision based on my experience, but please be cautious when purchasing from this company as it may not meet your expectations.

I recently had an unpleasant experience with SGS Engineering, and I feel that it is important to share my experience to help others. At first, I purchased a machine from Stephill, but due to some issues, I decided to return the product to Stephill. However, I ended up buying the same machine from SGS Engineering at 240v. When I received the machine, I was disappointed to find that the choke lever was loose, and the welding of the frame was terrible. It seemed like they had run out of gas while welding, and then painted over the bad welding with bubbles in black.

Additionally, the stickers on the machine were lopsided, and the power plugs for running equipment were also fitted lopsided and screwed into tin, making it impossible to alter them. After complaining directly to Stephill about SGS, they gave me a partial refund of £250. Unfortunately, I had no choice but to keep the machine because I needed it urgently for work.

However, the last fortnight, I went to start the machine, and it took seven minutes to fire up. Considering that it is a £1500 pound generator with a Honda engine, this experience was incredibly frustrating. Moreover, the machine surges when using just 1/4 of the max power its rated for, indicating that Stephills alternator bolted on is also iffy.

After this experience, I would strongly advise against buying anything from SGS Engineering or Stephill. The quality of the machine I received was subpar, and their customer service was unsatisfactory. Overall, my experience with SGS Engineering was disappointing, and I would not recommend them to anyone. This is why I give them a -1 out of 10.

I got myself a 5 in 1 multi tool from SGS Engineering (https://www.sgs-engineering.com/gpm501-52cc-five-in-one-multi-tool) in August. I was really excited to use it for my DIY projects but my excitement was short-lived. In just two hours after I unpacked it, it stopped working. I was so disappointed! I tried all sorts of tricks and tips to start the engine, but nothing worked. I then contacted the company's customer service and they replied with an email that only told me how to start the engine. What a useless reply! And to insult me further, they claimed their products were similar in quality to Stihl. That's a joke! When I tried to reply to them after that, they didn't bother to acknowledge me at all. It was like they didn't care that I had a faulty product. I was so frustrated with their unprofessionalism that I decided to dispute the purchase with my credit card company. It's currently in the works.

Honestly, SGS Engineering has one of the worst customer services I have ever encountered. I wouldn't recommend them to anyone even if they were the last supplier of DIY equipment on earth. I think they are just after the money and don't really care about their customers or the quality of their products. If you're planning to buy from them, I suggest you think twice. You might find a better supplier that offers better quality products and better customer service.

I recently made an order from SGS for a set of gas boot struts for my BMW 1 series. Upon arrival, I immediately fitted them to my car only to find that my boot wouldn't close! It stopped just short of latching with a heavy thud. Frustrated, I removed the new struts and compared them against the originals only to find that they were in fact longer. This discrepancy had caused the issue with my boot.

After exchanging a number of emails with SGS, they finally admitted their mistake and agreed to refund me. Although they refunded my payment, they excluded the small fee for postage totaling ?6.30. I found this rather frustrating and disappointing.

Having read similar reviews from other customers experiencing the same issue with this company, I strongly suggest you avoid them and purchase your goods from a more reputable company. Unfortunately, it seems they prioritize making more money over providing good customer service. I simply can't believe a company like SGS would pull such a low punch, but hey, these things happen.

If you are a potential customer of SGS, my advice is to think twice and research reputable alternatives. Don't be fooled by their enticing prices, it isn't worth the stress and hassle to receive incorrect parts. I learned this the hard way.

I have had the worst experience with SGS Engineering and would give them a rating of less than one star if I could. The customer service is extremely disappointing and they offer false information on a regular basis. The customer service team, in particular, is quite rude and unpleasant to deal with.

I purchased a generator from SGS Engineering and was initially told that it would take 3 to 5 business days for delivery. I paid extra for express shipping, but the company kept giving me excuses and eventually, I ended up waiting more than a month to receive my generator. Being based in the USA, I had to make hundreds of international phone calls, and still, they were unable to provide correct information.

When I finally received my generator, it was addressed to the wrong recipient, even though I had sent them all the necessary information multiple times. When I called them to address the issue, they kept transferring me to different support staff and no one was able to take responsibility for their mistake.

This was a very time-sensitive matter for me, but it seems like SGS Engineering failed to recognize that. I was very frustrated with the entire process, and it's safe to say that I will never be making a purchase through this company again.

I recently had an experience with SGS Engineering, and it was not a positive one. I called their customer service line to ask for advice about purchasing a generator, but the sales guy who answered sounded very annoyed and dismissive. He ended up recommending the wrong generator for my needs, and I unfortunately transferred a thousand dollars to pay for it without realizing the mistake.

Later that day, I emailed SGS Engineering to confirm the dispatch of the generator, but I received no reply. When I called them to follow up, I was told that the generator had not yet been sent. I was very frustrated by this point and demanded a refund, which they agreed to.

However, it took four whole days for a delivery driver to arrive with the wrong generator in tow. Even though I had cancelled my order and asked for a refund, SGS Engineering still sent it to me, causing unnecessary delays and confusion.

When I finally received the generator, I called SGS Engineering again to inquire about my refund. But instead of helping me, the customer service representative accused me of trying to keep the generator and the money. I was shocked and taken aback by this insinuation. Despite repeatedly asking about my refund, I still haven't received it.

What's worse, I was willing to pay an extra ?300 for a better generator, but SGS Engineering refused to continue the dispatch even though they already had the wrong one on the way to me. They also never bothered to call me back, even though I left several messages on their answering machine.

Overall, my experience with SGS Engineering was terrible. I received rude, unhelpful customer service, poor sales advice, and a direct breach of my consumer rights. I am planning on reporting them to trading standards tomorrow morning, and I would advise anyone considering using their services to think twice.

I had a bad experience with SGS, and I do not recommend buying from them. Seriously, don't even think about it. I don't know how they are still in business with the way they treat their customers. They don't follow consumer rights or trading standards laws at all. And don't be fooled by the banner on their homepage that says "free returns" - that's a lie.

Their customer service is terrible and I had the misfortune of speaking with their "manager" - if you can even call them that. They took more than two weeks to process my refund, and only after I had to keep bothering them about it. Even worse, they lied to me about sending something out so I could return my purchase, saying that they wouldn't accept it otherwise. I had to buy it myself and pay for it out of my own pocket to be able to return the item.

The whole experience was a stressful nightmare from beginning to end. If you're thinking of buying something from SGS, don't bother. It's not worth it. Save yourself the headache and go somewhere else. And on top of all of this, I had to shell out over fifty pounds just to send the item back to them. It's an absolute waste. So, my advice? AVOID.

I purchased a cordless impact wrench for a whopping ?400 from SGS Engineering's website which was advertised with both a case and a bag. However, when I opened the box, the case was broken and covered in dust, leading me to believe that it's been sitting in SGS's warehouse for almost 3 years. This lack of attention to packaging quality suggests that the batteries could die sooner than expected. Additionally, I didn't receive the bag that they advertised. I contacted them via email and reported that I didn't get the bag and the case was broken, but their response was less than satisfactory. Apparently, they ran out of bags, so I got a case instead, without any prior notice. I couldn't understand why they would advertise a product with both case and bag but then only give a case. I even sent them a screenshot of the website showing the tool with a case and a bag, but they refused to give me the bag. They even asked for pictures of the broken case, which were already included in my initial email - clearly, they did not bother to read the content of my message thoroughly. SGS engineering should show a bit more concern for customers and at least reply, but, unfortunately, they seem to be ignoring my messages. I regret that I didn't choose another seller instead of SGS, which doesn't seem to care about delivering what they promise on their website. I won't be placing any further orders with them in the future since it's clear to me that they don't take customer service seriously.

I gotta say, I recently ordered a Milwaukee pack out system from SGS Engineering's website. It showed up next day delivery, which was pretty gnarly. But when I started unpacking the things, one of the sections was busted. Whack-a-doodle! So, I quickly hopped on my email machine to let the folks over at SGS know about the fault. But honestly, their response kinda made me go "you for real, bro?" They offered me a measly ?5 discount to keep a damaged item that I spent ?240 on! Can you believe that? So, I dipped on that offer and asked for a replacement instead.

They asked me to send a photo for proof of the damage, and I did so as soon as possible. They then told me to pack up the item and print the shipping label, which I did (at my own cost, mind you). I hopped back on my email to give them the news and they told me a courier (DHL) would roll through to pick up the wonky piece, and drop off the new one. So, I took a full day off work so that I could be there - but, what happens next? No DHL delivery or collection happened for me. I tried hitting up customer services a couple times through email, but it took them suuuuper long to get back to me. I finally called the sales team and they transferred me to the right place. There, the agent told me that the replacement wasn't even ready for delivery yet, even though I was previously told that it would be delivered that day. The replacement is still kicking it in their warehouse, man - not with me.

It says on their website that orders are dispatched next day, but apparently the same does not hold true for replacement items. I think it's a real bummer that I now have to wait until "some time next week" for this replacement to show up. I don't think I'll end up buying anything from SGS again - I'll find a more legit retailer that can provide some customer service that doesn't make me wanna smack my head against a wall.

I've had some good experiences with SGS in the past, but my most recent order was a disaster. I had ordered a jack and axle stand combo, but when it arrived, it was not available. They did offer me an alternative, which was initially great, until I realized that it was only for the jack, and I had to pay an additional charge of ?16.67 + vat. I decided to check the website to see if I could get the jack and axle stands separately, and to my surprise, it was going to cost only ?20.39 extra. I contacted SGS and was connected with the person who was handling my case. They told me that I could get the axle stand and jack combo for around ?40, but I doubted it and asked to speak to a different team.

The new team confirmed that it was going to cost ?40 for the set I was looking for. When I showed them the price on my screen, they confirmed that I was indeed correct. If I had blindly trusted the initial offer, I would have been ripped off and considerably out of pocket. To make matters worse, I had to pay for the order twice, as the refund takes up to 7 days to process.

I wasn't happy with the situation, so I asked if they could throw in a set of rubber axle stand protectors to compensate me for my inconvenience. Unfortunately, they refused and didn't offer any additional customer satisfaction. Although I understand their position, I believe that a ?5.99 set of rubber protectors would have made a big difference to my overall experience.

The moral of the story is to always check for yourself, and don't blindly trust what you are told. Although SGS has been good to me in the past, this situation was a disappointment, and I would advise others to proceed with caution.