The complaint has been investigated and
resolved to the customer's satisfactionResolved SENTRY PRO XFC — Nervous System reaction
resolved to the customer's satisfaction
I applied Sergeant's Senrty Pro XFC to my 1 1/2 yr old boxer. Since I have used several spot-on flea controls before, I knew not to apply it too far down his spine as he is extremely flexible and can lick parts of his back. I was very careful not to put it on an area that his tongue could reach. I applied the product at 6:00pm. At 7:00pm, the dog was fine. We had a gathering to attend, so I placed him in his kennel. Upon returning home at around 11:00pm, I let the dog out to potty. I noticed he was salivating...A LOT! He ate, drank, went to potty again, then we headed to bed at about 11:45pm. He would not lie still, was up every two minutes trying to get comfortable and slubbering all over the bed. So, I got up and refered to the package. Of course there were no warnings listing possible reactions, just a number to call if your dog displayed signs of a reaction...yet no detail of what signs to look for. So, I called the number. The lady told me to give him some treats. She suspected that he somehow got some in his mouth. I told her he had already eaten and I would try the treats, but I seriously doubted he got any in his mouth, because of my careful placement of the product. I asked he what else I should look for. She said if he did not stop salivating, bathe him in dawn dish soap. If he started shaking, contact a vet immediately. So...I tried the treats. No help. At 2:30am, I gave my dog a bath in dawn dish soap. When he was donewith the bath, I put him in the kennel to dry. About 15minutes later, he started whining a very pitiful sounding whine. So, I opened up the kennel door. He walked out and could barely stand, shaking all over. No muscle control at all. At this point it is almost 3:30am. Can't reach my vet. Called the emergency animal hospital, which is about 45 minutes from me and in a bad section of town. They said to bring him in immediately. I couldn't because I have two small children and was not about to take them into that part of town with just me (a female) and a sick dog. So, I proceeded to call every vet in the phonebook until I got a live person. The vet I finally reached said to give him 25mg of benadryl and iif it didn't work by daylight, get him to the animal hospital before the reaction did major damage. I gave him the benadryl, and he was fine by 6:00am. THANK GOD! I called Sergeants back. They were apologetic, yet condescending...acting like it was my fault for taking a risk on their product. I called PetSmart(where I bought the product) and lodged a complaint. I called the FDA and lodged a complaint. Now, I am listing complaints and telling my story anywhere I can on the web.