SelectSpecs
Reviews and Complaints

I have been using your service for years.

I had previously had no issues and recommended select specs to all.

Not Now. This year the service and communication has been awful.

Made order and paid beginning of sept. 23

I still haven’t recieved anything.

Out of the four pairs of specs I ordered,

two were no longer available. It took them till the 18th to tell me this by phone message.

There was till then, no email and no way to find out the whereabouts of my

glasses. I have now got refund for the two which were unavailable.

Still no idea when the other two will arrive.

Dreadful service. It’s been a month now and all they gave me my postage back as a good will gesture.

I ordered from SelectSpecs on the 1st of January 2017, but I still haven't received my glasses! I was really disappointed to find out that they wouldn't be dispatched on time, and I only found out on the day they were supposed to be sent out. The company really needs to work on their communication skills - the emails I received were completely different from the Facebook messages I got. It's a shame that they're so cheap, because their service is really bad. I can't even comment on the glasses themselves, because I still haven't received them - it's been four weeks since I ordered them!

Select Specs got a lot of frames and lenses to choose from, but their customer service is not that good. Orders take a long time to arrive, and sometimes they don't even show up at all. The worst part is that they don't keep you in the loop about your order, so you're left wondering what's going on.

If you don't want to waste your time and money, it's better to look for another place to buy your glasses. Select Specs might have a lot of options, but their lack of communication and slow delivery times can be a real letdown.

So, I was watching the telly and I saw an ad for SelectSpecs (selectspecs.com). I thought to myself, "why not give it a go?" and ordered a pair of reading glasses for only six quid. I made sure to attach my latest prescription from my optician to avoid any mix-ups. However, when my glasses arrived, I noticed that the prescription was wrong. I was pretty bummed out, but I decided to send them an email to see if they could sort it out.

To my surprise, they replied pretty quickly and were very helpful in resolving the issue. They apologized for the mistake and offered to send me a new pair with the correct prescription. I was impressed with their customer service and appreciated their willingness to make things right.

Overall, I would say that my experience with SelectSpecs was a bit of a mixed bag. On one hand, I was disappointed that my order was incorrect in the first place. But on the other hand, I was pleased with how they handled the situation and their efforts to make it right. I might consider using them again in the future, but I would definitely double-check my order to make sure everything is correct before hitting that "submit" button.

In conclusion, while my experience with SelectSpecs had its ups and downs, I would say that they are a decent company to do business with. Just be sure to double-check your order and prescription to avoid any mishaps.

I gotta say, I had a pretty bad experience with SelectSpecs. Their communication was just terrible, and it took forever for them to respond to my messages. And when they did finally get back to me, they were just so disorganized and confused.

To make matters worse, they sent me the wrong pair of glasses and one of them had a defect from the manufacturer. I mean, come on, how hard is it to get an order right? They told me to return them so I could pick out a new pair, but then they reneged on that promise and said I couldn't do a new order because I had already reached my return limit. Like, what? That's not my fault, it's theirs!

Honestly, I'm just really unhappy with the whole experience. I don't think I'll be ordering from them again.

I recently had an experience with SelectSpecs and unfortunately, it was not a positive one. I was surprised to receive an email from them stating that I had placed an order, when in fact, I had never done so. As a pensioner, I am always cautious with my spending and I certainly did not want to be charged for something I did not order.

I immediately raised a ticket with their customer service, but was disappointed to find out that their email service was not reliable and I could not get a response. It took them a staggering 4 to 5 days to reply to my ticket. I then decided to call them, but the operator I spoke to did not seem to understand my issue and I did not make any headway.

What really concerns me is the breach of my personal privacy. How did they get hold of my details and who placed this order? These are questions that remain unanswered and it is very worrying. As a customer, I expect my personal information to be kept confidential and secure.

Overall, my experience with SelectSpecs has been very disappointing and I would not recommend them to anyone. The lack of customer service and breach of privacy is unacceptable. I hope they take this feedback seriously and improve their services for the sake of their customers.

I gotta say, I've ordered from SelectSpecs twice in the past 3 months and this time I went all out and got myself two pairs of spectacles. But let me tell you, they've been taking their sweet time with the manufacturing and delivery. I mean, come on guys, get a move on! In the past, they've been pretty good with deliveries, but this time around it's been a real drag.

I got an email from them saying there's been a delay and my order will be processed on OR AROUND a certain date. They also said they'll keep me updated if there are any MORE DELAYS. But when I emailed them to ask what's up, they told me their reply service has been extended to 5 to 10 business days! What the heck?! And get this, they even warned me that if I send more emails, it could delay other customers receiving their order! Like, seriously?

I'm just hoping and praying that I'll get my spectacles soon. Who knows when that'll be though? I'm starting to lose faith in this company.

SelectSpecs is a website that offers cheap glasses, but the customer service is not up to par. I had to wait for 7 weeks to receive my glasses, and the customer service was the worst I have ever experienced. They ignored me and read a script to me, which was very frustrating. Even when I talked to the directors, I got the same rubbish. They let down all my expectations, and it seemed like they didn't care at all.

The attitude of everyone at the company was very disappointing. They didn't seem bothered about the problems I was facing. If you decide to use SelectSpecs, make sure you read every minute detail on the website with extreme care. They don't believe they are ever wrong or could mislead you, and they don't think anyone could ever make a mistake.

I would strongly advise against using this company. If you do use them, you will be sorry. The customer service is terrible, and the wait time is too long. It's not worth the hassle.

My experience with SelectSpecs was not good. I placed an order a whole month ago, but I didn't get any response after sending a bunch of emails. I was really frustrated, so I decided to contact the company through their chat service. I talked to them four times, but they just gave me excuses. They said things like "We have your frame, now waiting for your glass to be ready" and "We have your glass, now waiting for your frame." But even after they told me these things, I didn't get any updates for another two weeks.

I was really disappointed with the lack of communication from SelectSpecs. I mean, come on, it's not that hard to send a quick email or message to let me know what's going on. I was starting to think that they didn't care about my order at all.

After waiting for so long, I had no choice but to cancel my order. It was really frustrating because I was really looking forward to getting my new glasses. Now I'm left without the glasses I wanted, and I have to start the whole process over again with a different company.

Overall, I wouldn't recommend SelectSpecs to anyone. Their lack of communication and slow service is just not worth the hassle. If you're looking for a reliable glasses company, I suggest you look somewhere else.

I gotta say, SelectSpecs (selectspecs.com) is not the best place to buy glasses from. Their customer service is just plain awful. I ordered a pair of glasses with my prescription, but when they arrived, they were all wrong. I contacted them right away, but they didn't believe me. They said I was wrong and that the glasses were correct. I was so frustrated, I took the glasses to Specsavers to get a second opinion. And guess what? I was right! The glasses were +2 and not -2 like they were supposed to be.

I sent SelectSpecs a photo of the reading from Specsavers, but they still wouldn't believe me. They made me print out a form and send the glasses back to them. It wasn't until they received the glasses that they finally admitted their mistake. But did they apologize? No way! And they didn't even offer to pay for my trip to Specsavers to get the correct prescription.

I had to keep chasing them for a refund, and even then, they didn't say sorry. It's like they don't care about their customers at all. And to top it off, I found out that they report bad reviews to Trustpilot so they can get them taken down and boost their ratings. That's just shady.

Overall, I would not recommend SelectSpecs. Their customer service is terrible, and they don't take responsibility for their mistakes. Save yourself the hassle and go somewhere else for your glasses.

I was waiting 8 weeks for my order and all that time I was not able to reach anyone from SelectSpecs! They simply ignored me and did not reply. My glasses arrived and were incorrect, so I tried to contact them again, but got the same result. I want to get my money back but I guess that will never happen. I should have read the reviews earlier. Stay away and don't take this risk, their products are of a terrible quality (maybe that's the reason why is everything so cheap) and there is no customer support. Better save your money and buy from another company.

I bought two pairs of glasses from www.selectspecs.com. I bought one pair for reading and the second for computer. I got all information about the order, but these glasses arrived only one month later. When I wore the glasses, I could barely see what was written and shown on the screen and in books. I wanted to return these glasses, but the seller refused. The seller told me that he wouldn’t change the decision.