I have been trying since the first of the year to cancel with Sekure because I sold my business. To be honest, the new owners tried to use them, but never could get a straight answer from the anyone. I have talked to people who said they would take care of it, they have transferred to at times to "customer service" which has no phone line to contact anyone - they only call you, except they don't call. I finally went to my bank and paid to have a stop payment put on that withdrawal per month. Maybe that will get someone's attention!