Securranty review: Refund on cancelled insurance policy from securranty

On August 17, 2022 I requested to cancel my policy with Securranty because I had lost my cell phone and they declined my claim because I didn't have a receipt for proof of purchase. All I was my credit card statement that I had used when I purchased the policy and they accepted to receive my payment. The company had mistakenly charged me a $75.00 which they have since recredited to my charge card but have yet to refund any money. They had first said my refund was $15.69 even though I had a little over a year remaining on the policy. They said a check mailed on 9/09/2022. I have yet to that check. I received another notification saying there was a computer glitch and my refund should have been $90.69 and a check for $75.00 was being mailed. I have yet to receive any money. My original policy was for two years for $169.95 which I paid in full on my American Express card on 8/17/2021. I received an email today saying the account was being closed after one year due to inactivity. They still owe me $90.69. The company is Securranty and my claim number is Claim 63454.

This is the reply I received on August 17, 2021 form Securranty:

Dear Wayne,

We have received your request to cancel the below policy. Your cancellation will be processed as per the terms & conditions including any refund due. If a refund is applicable for cancellation, we will attempt to refund the payment method used to make the purchase or reimburse via electronic check such as PayPal or simply mail a check. Please allow 5 business days for processing of your request.

Policy ID: 521919

Covered Product: Galaxy S20 5G 6.2-inch 128GB

Plan Purchase Date:9/11/2021

Plan Purchase Price: 169.95

Cancellation Date:

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