SearsHomeServices review: Overcharges for services ( 1 comment)

Do not use this company. This is the worst service I have ever had. First on their site they say the average repair is $220 for a refrigerator, but can vary due to what is needing to be repaired. My repair should have been the $220 variety. The second tech who came out said he didn't have a charge for anything less than $350. I had a condenser fan that needed to be replaced. They ordered it from Amazon so it was not an OEM part, but a cheap replacement. So, I looked up what Amazon charged for it. It was $26.33 and Sears charged me $197.26, 7.5 times their cost. Then the first tech spent 1 hour diagnosing the problem and the 2nd tech installed the part in 45 minutes which consisted of moving the refrigerator taking out 4 screws on the back panel of the refrigerator and 4 screws that hold the fan motor on the support bracket and I was charged $426.02 in labor. That is $243.44 per hour. And once it has been paid there is no one to talk to except AI so you are stuck being shafted by a company that will not talk to you. Also, the second tech was supposed to come back on Friday to install the fan motor at a time between 7-9 a.m. then it changed to 11-1 p.m. Then around 12:30 I checked to see when he would be here and it said I had canceled the appointment which I had not. I go back on their site and it says they have appointments available for that same day so I made one. It continued to be postponed until their quitting time of 5 p.m. I waited a whole day waiting for them to show up and for $623.28 I should have gotten gold star service.