The complaint has been investigated and
resolved to the customer's satisfactionResolved Scienceuticals — The Truth
resolved to the customer's satisfaction
My name is Donald Hayden, president and founder of Scienceuticals, and I am writing to address the alleged complaints listed on this board. For over a year I have elected to ignore them, mostly because I never gave them credence due to their lack of transparency and moreover, did not want to dignify the claims. But now the time has come to address them, since people clearly think they can anonymously post fictitious and libelous slander without recourse.
First and formost, we are NOT being investigated by ANY governing organization. This includes IRS, FDA, EPA or any of the others listed on this site. There has been no fraud or misleading of customers or of their products, nor are we a defendant in ANY litigation.
That being said, I will attempt to address the comments in general, as opposed to each one specifically, as they all seem to stem from the same thread of thought. The themes are of lawsuits, fraud, theft, bad product or bad service. While, we have never claimed to be a perfect, our goal has always been is to provide excellent products and service to our customers. Our current clients will attest to our desire and willingness to go above and beyond the call of duty to accomplish this goal. However, I am sure there may have been unhappy customers, just like in any business, but nothing to the extent described here, and nothing we would not go out of our way to correct.
The anonymity of these posting is problematic. Most of these ‘customers’ claim to exist in places where we do not, and have not, done business. There are alleged customers from Sussex, England, Provo UT, X, NC, Columbia, SC, El Cerrito, CA, Las Vegas, NV, Kentucky and even Guatemala! We do not, and never have had customers is these locales. While they claim to have been treated badly, our company has had no contact or record of contact with any of them.
This can only lead me to the conclusion that they are posted strictly to bash our name and harm our reputation. If any one of these ‘customers’ posts their name and contact information, I will gladly contact them to discuss their issue, or they may contact me on my direct line at843-486-1002 ext 112.
I truly believe that these postings are by former disgruntled employees.. Over the past 5 years we have experienced explosive growth and, like many companies, we have felt growing pains. It is unfortunate that during this period we had high turnover as we refined the business model and searched for the ideal team. Now these former employees are trying to exact some revenge for being let go.
Clearly, we would not be in business for 5 years had there been any truth to these claims. I am proud of the business I have built and how we treat our customers, and employees, as well as how we conduct ourselves in the business community. We have created many award winning and highly successful products for our clients and will continue to do so.
I encourage people to view credible, authored, third party information on the web like our Silver Crest Award for manufacturing in SC or The Small Business Commerce Association (SBCA) announcement that Scienceuticals, Inc. has been selected for the 2009 Best of Business Award in the Cosmetic preparations category. In these cases, there are legitimate names and sources behind the references.
In addition, you are welcome to visit us at any time and see for yourself. We maintain an immaculate facility that has been complimented on by some of the biggest names in the business. Also, I am happy to address any of these complaints or issues personally. However, I will not respond to any future anonymous claims or postings on this site. You may contact me by phone or email at 843.486.1002 ext 112 and [protected]@scienceuticals.com. I look forward to hearing from you.