Sarah Ashley
reviews and complaints

As an individual who frequently shops online, my recent experience with Sarah Ashley has been disappointing to say the least. On January 25th, I excitedly purchased a new dress from their website, but to my surprise, I never received a confirmation number. Concerned about my order, I attempted to reach out to their customer service team via phone, but was unsuccessful in reaching a live representative. Instead, I was instructed to send an email that resembled a generic automated response, leaving me feeling frustrated and uncertain about the status of my order.

After 15 days of waiting, I still had not received any shipping confirmation, despite repeatedly contacting the company via unanswered emails. At this point, I decided to request a refund, however, I was informed that they were unable to provide one due to their cancellation policy. This policy was not posted on the website, nor were they willing to provide me with a copy when requested. Feeling uneasy about the entire situation, I ultimately had to dispute the charge with my credit card company, as I was convinced that this was a scam.

It is truly unfortunate that companies like Sarah Ashley exist, as they not only lack transparency in their policies but also fail to provide adequate customer service. I highly advise others to think twice before giving them their hard-earned money, as you risk the chance of not receiving your purchase at all.

It is unfortunate that my experience with the Sarah Ashley website was not up to par with my expectations. I must admit, I did not do my due diligence before making a purchase, and that is something I deeply regret at this time.

I ordered an item on Aug 26th and to my dismay, it has been nearly three months since and my package has not been shipped. In addition, receiving a refund has proven to be a difficult and frustrating experience. After over a month of corresponding with the company, I have not been able to obtain a refund. As a result, I have initiated a dispute with my financial institution in hopes of having my money returned.

Communication with the company has been lackluster, as there is no phone number to contact them directly. The company's responses to my inquiries about my order and refund have been filled with apologies and requests for continued patience.

I feel that this situation is unacceptable and not how a reputable company should conduct business. It brings me great disappointment knowing that others may have experienced or may experience the same sentiments as I have.

Although this is a negative experience, I hope to shed light on the issues I faced in order to help others make a more informed purchase decision. Therefore, I will be filing a complaint with the Better Business Bureau to ensure that this matter is resolved in a just and appropriate manner.

I recently had an unpleasant experience purchasing clothes from Sarah Ashley's online store. Despite spending $600, the items that I received were stained and didn't fit me properly. I immediately contacted the customer service team via email to request a refund, but was taken aback when they suggested that I simply give away the clothes and accept a tiny $39 store credit.

Needless to say, I found this response to be completely unacceptable. Spending $600 on clothes certainly warrants a more generous refund policy than $39 in store credit. However, it seems that Sarah Ashley's customer service team was unwilling to budge on their offer and instead encouraged me to accept the meager store credit in lieu of a real refund.

I was incredibly disappointed with the way that Sarah Ashley handled the situation. Instead of working with me to rectify the issue and ensure my satisfaction, they seemed intent on offering the bare minimum and doing as little as possible to help me.

After going back and forth with the customer service team in a series of frustrating email exchanges, I was informed that I would be responsible for all shipping fees if I wanted to return the clothes for a real refund. At this point, I was thoroughly unimpressed with Sarah Ashley's lackluster customer service and felt like I was fighting an uphill battle just to get my money back.

Overall, I would advise steering clear of Sarah Ashley's online store. Although they may have some attractive merchandise, their customer service is disappointing, unhelpful and left much to be desired. I'm incredibly disappointed with the entire experience and certainly wouldn't recommend them to anyone else.

When it comes to shopping online, it's always a bit of a gamble. However, I had a very positive experience with Sarah Ashley's website. Their customer service team is quick and friendly, eager to help with any questions or concerns you may have. I found myself particularly drawn to their trendy and fashion-forward jacket and blazer styles, and ended up ordering three items that caught my eye.

While I did find the prices to be a bit steep, I couldn't resist the gorgeous designs. Unfortunately, I did run into some sizing issues when the items arrived. The medium faux leather jacket fit like an absolute dream, but the large blazers were all too tight. I was a bit disappointed by these inconsistencies, but luckily Sarah Ashley was willing to work with me on an exchange. While I still had to come out of pocket for the return, I appreciated their willingness to help me out instead of leaving me feeling "screwed over."

Overall, I would give Sarah Ashley two stars for their excellent style choices and responsive customer service team. I only wish that their return policy was more hassle-free, with a free shipping label for returns. Despite these minor drawbacks, I was so smitten with the clothes that I plan on giving them another chance and shopping with them again in the future.

Finding good quality products through online stores has always been a challenge. Unfortunately, the same has been the case with Sarah-Ashleyofficial.com. As a consumer, my experience with this website has left me feeling defrauded and immensely disappointed.

Initially, I placed an order with the company in August of 2021. However, soon after, the site was taken down for some time. Panic set in, and I started reading reviews about the company on various platforms. Unfortunately, the reviews were nowhere near positive, leaving me deeply disheartened.

Despite this, I did not give up on my order, and instead reached out to the company for assistance. However, my ordeal did not end there. The company did not have any records of my order, and they asked me to provide them with the order information. Several emails later, I was informed that my order was being processed.

However, by February 2022, seven months after the initial purchase, I still hadn't received my order. The fact that they had already charged me for the items yet failed to deliver them was disheartening. What was even more frustrating was the continuing marketing emails that I received despite not having received the product I ordered.

This online store needs to be held responsible for its scamming practices. It is incredibly frustrating to see the company still up and running even after the numerous complaints lodged against them. More questions about this company need to be raised because, as it is, it appears that the only thing they do exceptionally well is defraud unsuspecting customers.

In conclusion, I wouldn't recommend this website to anyone. The neglectfulness, the lack of accountability, and the complete absence of customer service are all clear red flags that cannot be ignored. Steer clear of Sarah Ashley and check out other reputable online stores for good quality products.

As consumers increasingly turn to online shopping, it's important to be vigilant about where we decide to spend our hard-earned money. Unfortunately, as demonstrated by the case of Sarah Ashley (sarah-ashleyofficial.com), not every online retailer can be trusted.

One reviewer recently shared their disappointing experience with this site, noting that they used a pay over time company to make their purchase. While this initially seemed like a convenient way to pay for their items, it soon became clear that something was not right - namely, the fact that Sarah Ashley has been accused of being a fraud by multiple customers.

When the reviewer placed their order on August 2nd, they expected to receive a confirmation email shortly thereafter. However, when no confirmation arrived, they grew concerned and began to investigate the retailer's reputation. Sadly, what they found was a litany of complaints from other customers who either never received their items or received low-quality products that did not match the description on the website.

Realizing their mistake, the reviewer attempted to cancel their order right away. However, they were met with resistance from Sarah Ashley, who claimed that the items had already been processed and could not be canceled. This statement turned out to be false, as subsequent email exchanges revealed that the retailer had not even shipped the products yet and could not provide a tracking number.

Despite the reviewer's attempts to cancel the order and get their money back, Sarah Ashley refused to budge - leaving the reviewer frustrated and disillusioned with their shopping experience. In the reviewer's opinion, this kind of behavior is unacceptable, and the retailer should be shut down immediately in order to prevent them from scamming more unsuspecting customers.

In conclusion, while online shopping offers many benefits, it's crucial to be cautious about which retailers we choose to patronize. Based on this review, Sarah Ashley does not seem to be a trustworthy option - so if you're considering making a purchase from them, it's worth doing your research and thinking twice before handing over your money.

I was extremely disappointed with my recent experience purchasing a pair of "high heel" shoes from Sarah Ashley's website. I ordered a pair with 13 cm heels and in size 37.5, and eagerly awaited their arrival for almost a month. However, when they finally arrived, I was shocked to discover a completely different product. The heels were only 8 cm high, and the shoes were from a brand called "Carollabella", in a size 37 that did not fit me at all. To make the matter worse, the shoes were made from plasticky material and had nothing to do with the bespoke "blade" shoes from Raoul Casadei, which I had thought I was buying.

I immediately contacted their customer service team, but unfortunately, I didn't receive any response from them, even though their website had mentioned offering a "full refund." I felt betrayed and deceived by Sarah Ashley, as the shoes I received were not the product I thought I ordered and were of poor quality.

I wished I could share pictures to show you the difference between what I believed I purchased and what I received, but unfortunately, Trustpilot has prohibited me from doing so. I believe it's not fair for Sarah Ashley to treat their customers like idiots who waste their money on Chinese-made, low-quality shoes. For $70, I expected much more than what I received, and I could've easily found similar quality shoes for a fraction of the cost from other cheaper websites.

In conclusion, I urge Sarah Ashley's team to take their customer's complaints more seriously and to ensure that their products match the description on their website. It's not ethical to sell products that are totally different from what customers are paying for. I hope they would respond and do the right thing by providing a full refund or a proper exchange for the shoes they sent me.

As a fellow shopper, I too regret not reading the reviews before making a purchase from Sarah Ashley's website. I decided to order a blouse and while the delivery time was a bit longer than I expected at four weeks, I was willing to overlook that. However, when I received the blouse, I was extremely disappointed. It was nothing like what was shown on the website.

While the quality of the material was nice, the blouse was supposed to be a full button down but instead arrived with only four buttons at the collar, resembling more of a pullover style. Additionally, the sleeves were supposed to be straight but arrived ruffled, and the body which was advertised as opaque, was actually sheer. To make matters worse, the sizing was completely off. I ordered a size up, a large, but the sleeves which were advertised as full-length barely came to my elbows.

When I reached out to request a return, I was told I could keep the blouse and either gift or sell it, or purchase another item on the site for $35. This was highly frustrating as I just wanted a refund for an item that was misleading and ill-fitting. The return process was an utter nightmare. Despite sending numerous pictures of the item and my original order receipt, I have been unable to track the package and therefore am being told that they cannot proceed with the refund.

The situation is made even worse by the fact that they seem uninterested in helping me and hide behind politely worded emails. I am left feeling frustrated and unsatisfied with my experience shopping with Sarah Ashley. I hope others will take heed of these reviews and think twice before making a purchase from this company.

I recently had a poor experience with Sarah Ashley's website, sarah-ashleyofficial.com. I was excited to find two dresses for my son's upcoming wedding on Halloween day and made my purchase on September 5, for a total of $198.94. Unfortunately, even after a month had passed since my order, I had not yet received anything from the company, despite the advertised quick delivery guarantee.

Feeling frustrated, I decided to reach out to the company via the email address provided, ***@sarah-ashleyofficial.com. I have since sent two separate emails- several weeks apart- and each time received an automated message with a similar response. The message went as follows: "Hi Annette, Thank you very much for reaching out to us at Sarah Ashley. I hope your day has been great so far. Please know that this has now been duly escalated for follow-up and immediate action. We will be sure to have this resolved for you as soon as possible. We'd also like to sincerely apologize for all the inconveniences you've had and we promise that we are taking care of this for you from here. We might not be able to resolve it right away but we'll make sure that we get a favorable update for you as soon as possible. Thank you for your patience and understanding through all this. We wish you an amazing week ahead."

Despite the automated response, I still have yet to receive any merchandise from Sarah Ashley. In addition, I have sent two additional emails and even called their customer service number: +1 ***126. While I was able to leave a voicemail, I never received a response nor any updates regarding my order. I am thoroughly disappointed with the lack of communication and follow-up from this company.

To make matters worse, I have not even been able to access the website itself- my computer flags it as a phishing site and will not allow me to track my order as promised. At this point, I feel like I have been scammed and strongly encourage others to steer clear of Sarah Ashley's website. Don't make the same mistake I did and lose your hard-earned money.

When it comes to making ecommerce purchases, we expect a certain level of customer service and satisfaction. Unfortunately, this wasn't the case for me when I bought from Sarah Ashley four months ago. Two months after ordering, I requested a refund, but they urged me to be patient and wait. Long story short, two months have gone by and I'm still waiting.

Despite their repeated promises that my order is "in process" and that my refund request has been escalated, nothing has happened. I've been making sure to email them every day for the past three weeks just to get an update, but it seems like they're unresponsive. All I received from them yesterday was another apology, with little reassurance.

I have never been more frustrated with a customer service experience in all my life. This whole situation has left me feeling like I've been scammed by Sarah Ashley. They're liars and thieves who will happily take your money, but not deliver on their promises. If I were you, I would avoid giving them your business and look elsewhere.

I had a really disappointing experience with Sarah Ashley. To be frank, it felt like a borderline scam. I was looking for a new blazer and saw that they were charging $100 for one. I was hopeful that I'd receive a high-quality garment since the price was so steep, but unfortunately that wasn't the case. When I received the blazer, it was clear that it only had a value of around $30. I was really disappointed with the quality of the blazer, it looked like something that I could have picked up at a bargain store.

When I reached out to ask about returns policies, I was shocked by the response I received. They told me that they would only exchange items for $35 - which was a fraction of what I'd paid for the blazer - and that I could choose whether I wanted to keep or donate the items I was exchanging. This was incredibly bizarre to me - if I was returning something, it was because I didn't want to keep it! Why would I want to donate something that I knew was a total waste of money?

To make matters worse, I only received one of the three items that I had ordered. The other two items appear to have gotten lost during shipping, and even though USPS returned the package to the sender, Sarah Ashley didn't manage to get the items to me. This meant that I had already waited almost 2 months to receive my order, and I still wasn't going to receive two of the items that I'd ordered. It was so frustrating and disappointing.

Finally, on top of everything else, it turned out that the sizing was way off. I ordered my usual size, but the garment didn't fit me properly at all. To add insult to injury, there was no brand label on the garment that would have helped me to understand why the sizing was so off. All in all, this was a really unpleasant experience and I wouldn't recommend shopping with Sarah Ashley.

Recently, I had a less than ideal experience with Sarah Ashley. I purchased a jacket from their site for $127US, hoping to receive a quality product. Unfortunately, the jacket was delivered in poor condition, with shoddy craftsmanship, and in the wrong size. I felt that I had been completely ripped off by this company.

Initially, I tried to communicate with their customer service team, but it quickly became apparent that they were based in China and not very responsive. Emails were ignored, and when I did receive a response, it was a generic, "cut n paste" message that suggested I donate the faulty item (at my own expense) and then repurchase the jacket at my own cost. This was an incredibly frustrating process, and I felt like no one was listening to my concerns.

Eventually, I had to raise a dispute through PayPal to get any kind of response from the company. This was a last resort for me, and I felt like I had to jump through a lot of hoops just to get a response. When I finally did hear back from them, it felt like they were trying to avoid taking responsibility for their poor product and customer service.

Overall, my experience with Sarah Ashley was negative. I would caution others against doing business with this company, as I feel like I was ripped off and treated poorly. It's a shame when companies don't stand by their products and put their customers first.

I had an incredibly disappointing experience with Sarah Ashley’s website. I placed an order back in June after being advised that my dress would arrive within four weeks, which seemed reasonable given the ongoing impact of Covid-19. However, things took a frustrating turn when I never received any tracking information regarding my order. I eventually reached out via email and was provided with a tracking number, only to find out that my order had not even been picked up at that point.

After some back and forth communication, I was finally informed that my dress had been shipped - but only just this morning, despite assurances that it was already on its way. Unfortunately, at this point, it appears that the dress will arrive long past the date of my daughter's wedding, rendering it useless to me entirely.

Honestly, I feel like I have nothing to show for the time, money and effort I invested into this purchase. This was supposed to be a special moment for my family, but instead, it has been ruined by Sarah Ashley’s poor service and lack of communication. It is very frustrating to be left in the dark regarding order updates, only to be told that it has essentially been delayed for months on end.

All in all, it feels like I have been completely let down by Sarah Ashley and the services they offer. So if you are thinking about using them for your next purchase, I would urge you to look elsewhere. I certainly won’t be returning to their site anytime soon, and I would advise others not to bother either - unless you want to risk the disappointment that I am currently facing.

As a frustrated customer of Sarah Ashley's online store (sarah-ashleyofficial.com), I want to share my negative purchasing experience. I ordered an item from the website in October of 2021, but unfortunately, it didn't fit and needed to be returned. I took care to package and ship the item back with a tracking number and receipts showing the amount I paid. According to the online tracking system, the company received the package, but they claimed they did not.

I have been reaching out to Sarah Ashley's customer service team consistently since the return with the hopes of securing a replacement or refund. However, my emails have been met with only excuses and no viable solutions. As of writing this review, I have yet to receive a replacement or even a reply regarding the status of my order.

In my frustration, I contacted my credit card company in hopes of resolving the issue. Unfortunately, even my credit card company has been unsuccessful in getting a response from Sarah Ashley's customer service team. I would strongly caution anyone considering buying from this company to review their experiences thoroughly before placing an order.

Overall, I regret making the purchase from Sarah Ashley and will not be making any future orders in the future. I hope that the company can improve their customer service practices, as getting ignored and receiving no follow-up communication is extremely aggravating for any shopper.

I had a terrible experience with Sarah Ashley (sarah-ashleyofficial.com) when ordering a dress from their website. Firstly, the dress I received was not the model I had ordered and to make matters worse, it was of terrible quality - I suspect it was an Aliexpress item that they charged me a premium for. To add insult to injury, Sarah Ashley refused to cover the cost of return shipping for this horrible dress, and I have yet to receive any refund or the correct dress I originally ordered. It’s beyond unfair that I am being made to pay for their mistake. The customer service was incredibly disappointing, as I was told that if I didn't want to pay the shipping costs, I could purchase something else from their website for 39 euros and I could keep the ugly dress. This was such a disappointing and frustrating experience that has left me feeling ripped off. Needless to say, I won't be ordering from Sarah Ashley again.

I had a rather unfortunate experience with Sarah Ashley's online store (sarah-ashleyofficial.com) recently when I ordered a blouse on August 14th, 2021. Unfortunately, the item never arrived and I subsequently made a complaint to PayPal to seek a resolution. After a few days, I received an email from Sarah Ashley's store indicating that they were running behind schedule. However, this was the last I heard from them.

I tried to communicate further with the online store by sending several emails, but they were all rejected, leaving me feeling frustrated and undervalued as a customer - evidence of these interactions can be seen from the attached images. To compound my frustration, PayPal was unhelpful and unresponsive in this matter, leading me to suspect that they may be working in cahoots with Sarah Ashley's store.

As it stands, I have not received the item I purchased and I am yet to receive my refund, leaving me feeling very disappointed with the whole situation. I want to warn others of the poor service I received and discourage anyone from dealing with this online store. After filing a complaint with the Better Business Bureau (BBB), I realized that I was not the only unlucky customer who had faced a similar ordeal with this fraudulent company.

In conclusion, dealing with Sarah Ashley's online store was a very disheartening experience for me. Despite their claims to provide quality customer service and offer quality products, my experience was anything but satisfactory. Any future customers should think twice before dealing with this company if they want to avoid similar disappointing outcomes.

I recently had an encounter with Sarah Ashley (sarah-ashleyofficial.com) that left me feeling extremely disappointed and frustrated. Despite having placed an order with the company, I experienced significant delays in the delivery of my goods and even found myself questioning whether or not the company was legitimate.

To make matters worse, the company went as far as to claim that my address did not exist, despite the fact that I have lived at the same address for nearly two decades. In an effort to clarify the situation, I submitted numerous scans of official documents corroborating my address, yet the company still failed to deliver my goods.

After trying repeatedly to work with Sarah Ashley to resolve the issue amicably, I was ultimately forced to request a refund through PayPal. While I am grateful for the support provided by PayPal throughout this experience, I cannot help but feel frustrated by the company's repeated attempts to deceive both myself and PayPal during the refund process.

Unfortunately, my experience with Sarah Ashley is not unique. Many others have reported similar issues with the company and I would strongly advise others to exercise caution when dealing with them. While it is possible that my experience was simply a fluke, the abundance of negative reviews and reports of fraudulent behavior make it difficult to recommend this company to others.

As a customer who recently shopped at Sarah-AshleyOfficial.com, I had an incredibly frustrating experience that left me feeling completely dissatisfied. Despite waiting for 3 weeks for my blazer to arrive, it was delivered in the wrong size, which was incredibly disappointing. I immediately reached out to the company via email in hopes of getting the issue resolved, but unfortunately, I received no response back.

Determined to get my money back, I submitted a claim via Paypal and provided them with all the necessary receipts, messages, and photos to back up my claim. After being offered a partial refund of $27 out of the $89.99, I declined and requested a full refund upon return of the item. I followed all instructions and provided the tracking information which was later deemed inaccurate by the sellers. Despite checking it multiple times, they chose to decide the case in the seller's favor, which left me incredibly frustrated and disappointed.

The entire experience left me feeling cheated, as I took every necessary precaution to ensure that I was protected as a buyer. Unfortunately, PayPal's policy does not provide adequate protection from online scammers, so please be aware of this before shopping at Sarah-AshleyOfficial.com. I urge all consumers to exercise extreme caution when shopping online and to do their homework before making purchases.

I strongly advise people to steer clear of Sarah Ashley's website, sarah-ashleyofficial.com. My experience with this online retailer was nothing short of a complete scam. After seeing an ad on Instagram, I decided to purchase 2 dresses on July 27, 2021, using PayPal as my payment method. Despite waiting patiently for my order to arrive, I never received it. I eventually stumbled upon reviews from other customers who had been similarly scammed, so I filed a claim with PayPal on August 8, 2021.

To my surprise, I later received an email from "***@sarah-ashleyofficial.com" claiming to have a tracking number and an unknown shipper that suggested my package would be delivered on August 27-28. I foolishly believed this, and unfortunately, I allowed the 20-day PayPal claim period to expire. Needless to say, my order never arrived, and Sarah Ashley's claims about "technical difficulties" only added insult to injury.

I cannot emphasize enough how much of a waste of time and money this entire experience was. My attempts to track my order through a site called Yuntrack only pointed to a pending pickup, leaving me to believe that I had indeed fallen victim to a complete scam.

As a regular online shopper, I recently visited the website of Sarah Ashley (sarah-ashleyofficial.com) to purchase a jacket on August 18, 2021. I was elated to see the jacket in stock and paid for rush shipping as I intended to wear it for an important event. However, I faced a significant disappointment as the delivery was not as promised. Although the website suggested the package had been received as of August 20, 2021, I had not yet received it. I reached out to their customer care to cancel the order on August 21, 2021, but was informed that the order had already been dispatched and that cancelation was not possible.

The lack of customer-centricity, combined with a failure to deliver as promised, marred my shopping experience with Sarah Ashley. Despite the issues with the delayed order, they attempted to mollify me by offering future discounts. At this point, I lost all confidence that they could get my order right, and I declined their offer.

As of September 1, 2021, I still had not received the jacket, and the website’s tracking indicated that the order was not yet ready. Given all these challenges, I strongly caution future shoppers to seek alternative vendors such as established retailers with a record of meeting their delivery targets, sourcing high-quality garments, and providing top-notch customer service. In this instance, my shopping experience with Sarah Ashley has been one to forget.