Sarah Ashley
complaints

I had a really disappointing experience with Sarah Ashley. To be frank, it felt like a borderline scam. I was looking for a new blazer and saw that they were charging $100 for one. I was hopeful that I'd receive a high-quality garment since the price was so steep, but unfortunately that wasn't the case. When I received the blazer, it was clear that it only had a value of around $30. I was really disappointed with the quality of the blazer, it looked like something that I could have picked up at a bargain store.

When I reached out to ask about returns policies, I was shocked by the response I received. They told me that they would only exchange items for $35 - which was a fraction of what I'd paid for the blazer - and that I could choose whether I wanted to keep or donate the items I was exchanging. This was incredibly bizarre to me - if I was returning something, it was because I didn't want to keep it! Why would I want to donate something that I knew was a total waste of money?

To make matters worse, I only received one of the three items that I had ordered. The other two items appear to have gotten lost during shipping, and even though USPS returned the package to the sender, Sarah Ashley didn't manage to get the items to me. This meant that I had already waited almost 2 months to receive my order, and I still wasn't going to receive two of the items that I'd ordered. It was so frustrating and disappointing.

Finally, on top of everything else, it turned out that the sizing was way off. I ordered my usual size, but the garment didn't fit me properly at all. To add insult to injury, there was no brand label on the garment that would have helped me to understand why the sizing was so off. All in all, this was a really unpleasant experience and I wouldn't recommend shopping with Sarah Ashley.

Recently, I had a less than ideal experience with Sarah Ashley. I purchased a jacket from their site for $127US, hoping to receive a quality product. Unfortunately, the jacket was delivered in poor condition, with shoddy craftsmanship, and in the wrong size. I felt that I had been completely ripped off by this company.

Initially, I tried to communicate with their customer service team, but it quickly became apparent that they were based in China and not very responsive. Emails were ignored, and when I did receive a response, it was a generic, "cut n paste" message that suggested I donate the faulty item (at my own expense) and then repurchase the jacket at my own cost. This was an incredibly frustrating process, and I felt like no one was listening to my concerns.

Eventually, I had to raise a dispute through PayPal to get any kind of response from the company. This was a last resort for me, and I felt like I had to jump through a lot of hoops just to get a response. When I finally did hear back from them, it felt like they were trying to avoid taking responsibility for their poor product and customer service.

Overall, my experience with Sarah Ashley was negative. I would caution others against doing business with this company, as I feel like I was ripped off and treated poorly. It's a shame when companies don't stand by their products and put their customers first.

I had an incredibly disappointing experience with Sarah Ashley’s website. I placed an order back in June after being advised that my dress would arrive within four weeks, which seemed reasonable given the ongoing impact of Covid-19. However, things took a frustrating turn when I never received any tracking information regarding my order. I eventually reached out via email and was provided with a tracking number, only to find out that my order had not even been picked up at that point.

After some back and forth communication, I was finally informed that my dress had been shipped - but only just this morning, despite assurances that it was already on its way. Unfortunately, at this point, it appears that the dress will arrive long past the date of my daughter's wedding, rendering it useless to me entirely.

Honestly, I feel like I have nothing to show for the time, money and effort I invested into this purchase. This was supposed to be a special moment for my family, but instead, it has been ruined by Sarah Ashley’s poor service and lack of communication. It is very frustrating to be left in the dark regarding order updates, only to be told that it has essentially been delayed for months on end.

All in all, it feels like I have been completely let down by Sarah Ashley and the services they offer. So if you are thinking about using them for your next purchase, I would urge you to look elsewhere. I certainly won’t be returning to their site anytime soon, and I would advise others not to bother either - unless you want to risk the disappointment that I am currently facing.

As a frustrated customer of Sarah Ashley's online store (sarah-ashleyofficial.com), I want to share my negative purchasing experience. I ordered an item from the website in October of 2021, but unfortunately, it didn't fit and needed to be returned. I took care to package and ship the item back with a tracking number and receipts showing the amount I paid. According to the online tracking system, the company received the package, but they claimed they did not.

I have been reaching out to Sarah Ashley's customer service team consistently since the return with the hopes of securing a replacement or refund. However, my emails have been met with only excuses and no viable solutions. As of writing this review, I have yet to receive a replacement or even a reply regarding the status of my order.

In my frustration, I contacted my credit card company in hopes of resolving the issue. Unfortunately, even my credit card company has been unsuccessful in getting a response from Sarah Ashley's customer service team. I would strongly caution anyone considering buying from this company to review their experiences thoroughly before placing an order.

Overall, I regret making the purchase from Sarah Ashley and will not be making any future orders in the future. I hope that the company can improve their customer service practices, as getting ignored and receiving no follow-up communication is extremely aggravating for any shopper.

I had a terrible experience with Sarah Ashley (sarah-ashleyofficial.com) when ordering a dress from their website. Firstly, the dress I received was not the model I had ordered and to make matters worse, it was of terrible quality - I suspect it was an Aliexpress item that they charged me a premium for. To add insult to injury, Sarah Ashley refused to cover the cost of return shipping for this horrible dress, and I have yet to receive any refund or the correct dress I originally ordered. It’s beyond unfair that I am being made to pay for their mistake. The customer service was incredibly disappointing, as I was told that if I didn't want to pay the shipping costs, I could purchase something else from their website for 39 euros and I could keep the ugly dress. This was such a disappointing and frustrating experience that has left me feeling ripped off. Needless to say, I won't be ordering from Sarah Ashley again.

I had a rather unfortunate experience with Sarah Ashley's online store (sarah-ashleyofficial.com) recently when I ordered a blouse on August 14th, 2021. Unfortunately, the item never arrived and I subsequently made a complaint to PayPal to seek a resolution. After a few days, I received an email from Sarah Ashley's store indicating that they were running behind schedule. However, this was the last I heard from them.

I tried to communicate further with the online store by sending several emails, but they were all rejected, leaving me feeling frustrated and undervalued as a customer - evidence of these interactions can be seen from the attached images. To compound my frustration, PayPal was unhelpful and unresponsive in this matter, leading me to suspect that they may be working in cahoots with Sarah Ashley's store.

As it stands, I have not received the item I purchased and I am yet to receive my refund, leaving me feeling very disappointed with the whole situation. I want to warn others of the poor service I received and discourage anyone from dealing with this online store. After filing a complaint with the Better Business Bureau (BBB), I realized that I was not the only unlucky customer who had faced a similar ordeal with this fraudulent company.

In conclusion, dealing with Sarah Ashley's online store was a very disheartening experience for me. Despite their claims to provide quality customer service and offer quality products, my experience was anything but satisfactory. Any future customers should think twice before dealing with this company if they want to avoid similar disappointing outcomes.

I recently had an encounter with Sarah Ashley (sarah-ashleyofficial.com) that left me feeling extremely disappointed and frustrated. Despite having placed an order with the company, I experienced significant delays in the delivery of my goods and even found myself questioning whether or not the company was legitimate.

To make matters worse, the company went as far as to claim that my address did not exist, despite the fact that I have lived at the same address for nearly two decades. In an effort to clarify the situation, I submitted numerous scans of official documents corroborating my address, yet the company still failed to deliver my goods.

After trying repeatedly to work with Sarah Ashley to resolve the issue amicably, I was ultimately forced to request a refund through PayPal. While I am grateful for the support provided by PayPal throughout this experience, I cannot help but feel frustrated by the company's repeated attempts to deceive both myself and PayPal during the refund process.

Unfortunately, my experience with Sarah Ashley is not unique. Many others have reported similar issues with the company and I would strongly advise others to exercise caution when dealing with them. While it is possible that my experience was simply a fluke, the abundance of negative reviews and reports of fraudulent behavior make it difficult to recommend this company to others.

As a customer who recently shopped at Sarah-AshleyOfficial.com, I had an incredibly frustrating experience that left me feeling completely dissatisfied. Despite waiting for 3 weeks for my blazer to arrive, it was delivered in the wrong size, which was incredibly disappointing. I immediately reached out to the company via email in hopes of getting the issue resolved, but unfortunately, I received no response back.

Determined to get my money back, I submitted a claim via Paypal and provided them with all the necessary receipts, messages, and photos to back up my claim. After being offered a partial refund of $27 out of the $89.99, I declined and requested a full refund upon return of the item. I followed all instructions and provided the tracking information which was later deemed inaccurate by the sellers. Despite checking it multiple times, they chose to decide the case in the seller's favor, which left me incredibly frustrated and disappointed.

The entire experience left me feeling cheated, as I took every necessary precaution to ensure that I was protected as a buyer. Unfortunately, PayPal's policy does not provide adequate protection from online scammers, so please be aware of this before shopping at Sarah-AshleyOfficial.com. I urge all consumers to exercise extreme caution when shopping online and to do their homework before making purchases.

I strongly advise people to steer clear of Sarah Ashley's website, sarah-ashleyofficial.com. My experience with this online retailer was nothing short of a complete scam. After seeing an ad on Instagram, I decided to purchase 2 dresses on July 27, 2021, using PayPal as my payment method. Despite waiting patiently for my order to arrive, I never received it. I eventually stumbled upon reviews from other customers who had been similarly scammed, so I filed a claim with PayPal on August 8, 2021.

To my surprise, I later received an email from "***@sarah-ashleyofficial.com" claiming to have a tracking number and an unknown shipper that suggested my package would be delivered on August 27-28. I foolishly believed this, and unfortunately, I allowed the 20-day PayPal claim period to expire. Needless to say, my order never arrived, and Sarah Ashley's claims about "technical difficulties" only added insult to injury.

I cannot emphasize enough how much of a waste of time and money this entire experience was. My attempts to track my order through a site called Yuntrack only pointed to a pending pickup, leaving me to believe that I had indeed fallen victim to a complete scam.

As a regular online shopper, I recently visited the website of Sarah Ashley (sarah-ashleyofficial.com) to purchase a jacket on August 18, 2021. I was elated to see the jacket in stock and paid for rush shipping as I intended to wear it for an important event. However, I faced a significant disappointment as the delivery was not as promised. Although the website suggested the package had been received as of August 20, 2021, I had not yet received it. I reached out to their customer care to cancel the order on August 21, 2021, but was informed that the order had already been dispatched and that cancelation was not possible.

The lack of customer-centricity, combined with a failure to deliver as promised, marred my shopping experience with Sarah Ashley. Despite the issues with the delayed order, they attempted to mollify me by offering future discounts. At this point, I lost all confidence that they could get my order right, and I declined their offer.

As of September 1, 2021, I still had not received the jacket, and the website’s tracking indicated that the order was not yet ready. Given all these challenges, I strongly caution future shoppers to seek alternative vendors such as established retailers with a record of meeting their delivery targets, sourcing high-quality garments, and providing top-notch customer service. In this instance, my shopping experience with Sarah Ashley has been one to forget.