Over a year ago, I deposited $30,000 USD into my Salvex account. They've been holding my money as a credit balance ever since and refusing to return it to my bank account despite repeated requests. Every time I ask for a refund, they ignore me, delay the response, or simply go silent. They are refusing to return my own money.
To try to recover at least some value from this situation, I recently placed a $30,000 bid on a product listed by a seller I personally know and trust. The seller contacted me directly and said my offer was "too low" and asked if I could bid higher -- which made no sense to me.
Later, the same seller showed me screenshot proof that Salvex only presented him with an offer of $10,000, not the $30,000 I actually bid. In other words:
I placed a $30,000 bid (I have full screenshots).
Salvex only showed the seller a $10,000 offer. (images attached )
This isn't just poor service -- this is fraud.
They are withholding customers' money, lying about bids, and manipulating offers between buyers and sellers for reasons I can only assume are dishonest or illegal.
After more than a year, $30,000 of my funds are still stuck, and Salvex continues to avoid any accountability.
furthermore I contacted the staff member who originally handled my deal, and this is what he wrote to me:
“I have NOTHING to do with Salvex as they owe me a lot of money for commissions not paid. fyi. I am sorry this has happened, I am not sure about Salvex at this time.”
And he also wrote:
“I really appreciate it and am very hurt that this has happened to several nice, good customers of mine at Salvex, that is why I had to leave, everyone thought it was me keeping there money but the fact was I was not getting paid either.”
After receiving this message from someone who used to work there and dealt with me directly, I’m now very worried about my 30K credit and whether this situation will ever be resolved properly. I have tried several times to use the credit, but nothing has been completed so far, and the lack of clear communication makes it worse.