Safer Wholesale, 1333 S. Schoolhouse Road, New Lenox, Illinois 60451, U.S.A. review: One person sauna, Model ZY-001

On Tuesday, October 18, 2022, I took delivery of a sauna (Model Number ZY-001) from Safer Wholesale. The delivery came as four boxes on a single pallet with total weight of about 300 pounds. None of the boxes appeared to be damaged. On Thursday, October 20, 2022 I completed assembly of the sauna in accordance with the instruction booklet. After reading the operation instructions

I plugged the power cord into a regular 110 v, 20 amp. wall outlet and pushed the lamp button. The lights came on. Following the instructions on page 29 of the Instruction Booklet I tried to turn on the heaters, but when I did so I heard a distinct "pop" and the lights went off. Thereafter, nothing worked. I followed the Troubleshooting guide to no avail. Power at the outlet was confirmed. I do not want to proceed any further until I get more advice/information. Right now, all I have is a very nice new Canadian hemlock wooden box. What I ordered was a sauna billed as Order Number C749604.

Please help.