SA Company
reviews and complaints

Ordered 14 days ago and had supposed shipped. Tracking won't update and no one will actually tell me where it might be. On July 22, I ordered 2 of the Buy 1, Get 4 Free Packages of Face Shields from SA Company (Order Number: #XXXXXXX). My card was charged on July 24, for $50.41. I had not received an email with tracking number so I emailed the company and they provided me a DHL Tracking Number (XXXXXXXXXXXXXXXXXXXXXX). When I checked the tracking number it said that on July 23, at 4:25PM: "ELECTRONIC NOTIFICATION RECEIVED: YOUR ORDER HAS BEEN PROCESSED AND TRACKING WILL BE UPDATED SOON" and at 4:35PM (the same day): "EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER." There have been zero updates with that tracking number. I have contacted DHL. They said to contact the merchant (SA Company). I did so (multiple times). It's been rather frustrating. On July 29, at 4:59PM, I started a conversation and received this reply: " I was able to locate your package. What happens is that due to such high global demand in delivery services, they are slightly delayed on updating individual systems. Tracking link https://webtrack.dhlglobalmail.com/?trackingnumber=XXXXXXXXXXXXXXXXXXXXXX Your health and those of your loved ones are our priority, and I am going to make sure this is prioritized as you are a valued customer." After zero updates once again, I sent another message on August 4, at 12:20PM. The response I received was nearly identical to what I got on July 29 and then I was told: "I know you have already waited long enough, but I kindly ask you to please grant us a few more days for the package to arrive :)" and on August 5, at 12:06PM, I received another message of: "We will be contacting DHL to address the issues with the orders without any movement; we will be updating you in the next 24 hours for the definitive solution for your shipping issue. For now, we're just asking for a little bit more patience, we'll get back to you in the next 24 hours." Twenty-four hours later on August 6, I still had not heard anything (which is currently what is making this so frustrated because they aren't following through with what I was told). At 2:07PM on August 7, I started another message. I did not receive a responses until 3:35PM (almost 90 minutes later). I was told: "***, as *** told you DHL is experiencing 10-15 bussiness days delays. I have personally placed a note in the system, please 2-5 business days for an update on their system. If nothing shows, please do not hesitate in contacting us back again and we will have it reshipped to you as soon as possible with USPS, we are here to help." After I expressed my frustration with not getting an actual answer of where it might be, I was told: "I absolutely understand where you are coming from. I apologize for not being able to give you a different option at this time. We really are having extraordinary high demand at the moment in all aspects. Be sure as well ***, that I'm passing on this feedback to our shipping team as we speak to speed up the process." I told them that would need some kind of information by Monday, August 10, 12 noon (not the product, just an update on the shipping), or I would be requesting a refund. The representative I was chatting with told me: "***, please 2-5 business days for an update on their system. If nothing shows we will have it reshipped to you and we will have an extra Face Shield for you."

On 4/4 I ordered 10 specific face shields & 2 decals. On 4/25 I received a package w/ 7 face shields (not ones that I ordered) & 1 decal. On 4/4 I paced Order #XXXXXXX for the following items: DA-XXXXX Qty 1 SA-XXXXX-XX Qty 1 SA-XXXXX-XX Qty 1 SA-XXXXX Qty 2 SA-XXXXX Qty 1 SA-XXXXX Qty 1 SA-XXXXX Qty 1 SA-XXXXX Qty 1 SA-XXXXX Qty 1 SA-XXXXX Qty 1 SA-XXXXX Qty 1 On 4/25 I received a package with 7 face shields (not any of the prints that I purchased) and 1 decal (again not the ones that I purchased). The packing slip has a different order # than the one listed on my account and in my confirmation email. The order # on the packing slip is XXXXXXX.000. There was also a card in the package that said "Not the design you chose, but the safety you need. Due to high demand & urgency we sent this replacement design for your IMMEDIATE SAFETY. If you are not satisfied we will make it right. In the meantime, PLEASE STAY SAFE! Please contact our customer service https://safishing.com/customer-service/ with any issues you may have with your order." I have 2 problems with this: 1) I ordered 10 face shields and 2 decals but their "replacement" shipment only had 7 face shields and 1 decal. 2) I was not contacted and given the choice between waiting for my order, cancelling my order or accepting replacement items. They took it upon themselves to ship me items that I didn't order (and not the quantity of items that I ordered) and then tell me if I'm not satisfied to contact their customer service department. They shut down their phone customer service and let their email inbox get full so it can't accept messages leaving online chat as the only option to contact them. The chat service provided takes days to be connected with a representative and then they don't answer your question. On 4/25 I started an online chat on SA Co's website but was never connected to a representative. I have left SA Co phone messages (before they shut down their phones), sent messages through Facebook Messenger, tried several online chats and sent an email to ***@saltarmour.com but it was returned to me undeliverable because their mailbox is full. When I was connected to a chat representative they do not answer my 2 very simple questions: 1) When will I receive the items that I purchased? 2) What do I do with the items that I received but are not what I purchased? All the chat rep does is give me the tracking number for the package that I received. Today is May 27th and I have been trying to resolve this with SA Co since April 25th. I feel that they have not provided any competent customer service. It takes days to be connected to a chat representative and when you finally get connected they don't answer your question. They send a non-answer response and then do not respond again. After several hours of silence on the chat they disconnect it and you have to start all over again. This happened to me on several occasions. I feel that I have been more than patient as I have been trying to resolve this for over a month with no answer to my questions. My credit card was charged on 4/6 for $36.98 and today is May 27th and I do not have the items that I ordered and no one at SA Co will respond to my question to let me know when I will receive my items and what to do with the wrong/replacement items that I received. Attached is 1) A picture of what was in the package that I received on 4/25 (packing slip, note card, 7 face shields and 1 decal). 2) Copy of my order confirmation page from my account. It says that my order status is "completed". This says to me that they have no intention on sending me the items in my order.

I want to receive the items I ordered, or refund my total purchase. It is illegal to bait and switch in the US, and immoral to use the CoVid-19 for it I saw an ad on Facebook for SA Company on April 4. They were selling face shields with appealing graphic designs buy one, get 4 free. By clicking on the ad, they directed you to their website were they had many designs to choose from. You select the 5 designs and a free SA Company decal sticker. I liked the designs so much that I placed two separate orders, so a total of 10 masks for my family. I received confirmation from Paypal immediately after my orders, transactions: 2HNXXXXXDWXXXXXXE and 0DLXXXXXSDXXXXXXJ. On April 19 the company sent me the following email: " Hello, For an update, we have been working 24/7 to get your order shipped out ASAP. We wanted to reach out due to our live chat customer support being overwhelmed. GREAT NEWS! By end of day today, your order will be SHIPPED! Tracking information will populate in the next few days. We have been constantly working to cut down shipping times while keeping our employees safe during this pandemic. We thank you for your patience, and hope you stay safe! SA Team " On 4/20 I received tracking information on my orders and they were delivered on 4/24 and 4/25. As soon as I opened the packages I was confused. The designs within the packages were not the ones that I ordered, but the packing slips clearly show what I ordered and that nothing was backordered. (see attached photos). At first I was upset, then I found the included postcards with each order stating "Not the design you chose, but the safety you need. Due to high demand & urgency we sent this replacement design for your immediate safety. If you are not satisfied we will make it right." Once I read it, I was furious. (I can't understand how a company can use the pandemic as an excuse to send you whatever inventory they wanted when you clearly purchased something else.) I immediately called their customer service number, which was unanswered.Then tried to use their online chat support but was customer 100 in the queue and never got answered. I filed a question through Paypal that has been unanswered. I am asking the Florida Attorney General's Office to please help rectify this situation. I have found out through posting on Facebook that I am not the only one to get this misleading bait and switch type sale. They falsely advertise products, then send you different items. I would like to get the cool design face shields that I ordered or my funds returned. They use the pandemic to make people think it is necessary to take these replacements that are pushed on you. These are not medical grade masks, they are single ply fabric shields that protect mainly from sun, bugs, and bigger items. They do provide minimal protection from coughs and sneezes, but are no where near a medical necessity during this crisis. I ordered the following shields: SA Purple Paisley, Lumberjack, Tidal Waves, Ice 2.0, Temptress, SA Pink Forest Camo, SA Dregs Forest Camo, American Flag Skull, Amethyst Military Camo, and Blackout Digs Camo (please see attached receipt). I received 2 fish scale designs, 3 variations of red/white/blue, a rostafarian smoking a joint, solid olive green, seaweed, and 2 black/grey camo. Some of these are usable, but they are nowhere near what I ordered or paid for. The company had multiples avenues in which to inform me of the lack of inventory and did not. They could have asked if substitutions were acceptable or if they should cancel my order, and they did not. I believe they were obviously deceptive in their behavior and actions. For a company that has been around for almost 10 years, this is very disappointing.

Horrible customer service, and no communication around delivery or tracking until you the consumer inquires about your order. 3/30 - received an email about this company for face shields, by 1, get 4 free. I inquired with customer service (after waiting on hold for almost 45 minutes) if there was a way I could have one of the free face shields be a child size one. The customer service agent was rude and simply stated no that is not an option. I asked if there were any other specials that had the ability to get adults and kids sizes mixed and received a one word response, "No" and the agent disconnected the chat. I should have realized then that this would be an issue and not gone further. 4/1 I received an ad that showed up on my Facebook news feed for a "Family special" (convenient) that was by 1, get 4 free and could be a mixture of adult and kids size face shields. Since earlier that day the CDC announced that everyone who leaves their home for any reason should have some sort of a face covering, I went ahead and placed the order. This was the only mask I knew my 5 year old would wear voluntarily while in the middle of a global pandemic. Received a confirmation email from them with my order (#XXXXXXX) just after the order was placed at 12:09pm 4/2 - Received an email that said that they are seeing order delays of up to 10 days due to COVID-19, but that as soon as you receive your tracking number to the email that you used to place the order, it would be delivered in 2-5 business days. 4/2 - Received another general email stating the same as the above but that now the delays were up to 14 days. 4/3 - Received another general email stating the same as the above 4/4 - Reached out to Customer service to inquire about the status mainly to see if I would cancel the order or not and need to purchase masks elsewhere. The agent I spoke to was very understanding and said that she showed in the system that it was sent out and provided me with the below tracking number: TRACKING NUMBER XXXXXXXXXXXXXXXXXXXXXX The email itself also has automatic updates depending on the tracking, and at that time the estimated delivery date said Friday, April 10. 4/5 - continued to monitor the tracking number provided in the above referenced email, and the date not on the tracking site, but within the email changed to Saturday, April 11. 4/6 - 4/9, continued to monitor tracking, and within the email the date said Monday, then as of today (4/9) it says Tuesday, April 14th. There has still been no movement and no tracking number found on either the DHL or USPS site that i was provided. 4/9 - reached out to customer service again, and this time was told that my package had shipped and that it was en rotue. The customer service agents name is Gloria. When I inquired how she saw that information or if she had a different tracking number, she gave me the same one as i provided above. After I told her what I saw on the site - no movement or anything, and waiting 20 minutes for her to respond again, she sent me a new link (same tracking). Somehow she has a link that provides information? odd... http://webtrack.dhlglobalmail.com/?trackingnumber=XXXXXXXXXXXXXXXXXXXXXX I inquired with her as when I click on THAT link, it says that DHL ecommerce is waiting on the package - SINCE 4/6 ...So that would lead me to believe they haven't receive it ... she said that is not the case and you need to contact them directly with any other questions. She said that the package was picked up by DHL and that I needed to contact them. Long story short, I did contact them (with a much nicer customer service team) who did confirm that they have not received anything and that i needed to go back to the seller. UGH.

The produict was not received, they don't have a working number or email I been dealing with paypal, I have a long tread going on with Paypal PayPal Virtual Agent12:11 PM Hi! I'm your PayPal Assistant. I can help with common questions like "what's the status of my dispute" or "I want a refund". If I can't help, I'll transfer your message to an agent. *** PM How do I speak to someone? PayPal Virtual Agent12:11 PM I can transfer this conversation to an agent. The estimated response time is a few hours. Our customer service staffing is limited due to the coronavirus (covid-19) crisis. We've put together some useful information in the Help Center to quickly resolve your issue. I'll stay here while you take a look. After I transfer the conversation, you can close the window and come back to it when it's convenient for you. When we respond, we'll send you a notification with a link to the Message Center where you can reply. Would you like to transfer this conversation to an agent? *** PM Yes PayPal Virtual Agent12:11 PM Please send us a detailed message below and an agent will respond as soon as possible. If you have a related transaction ID, date, and amount, please include it here. *** PM How do I speak to a person about an issue with a merchant? ***12:17 PM Hi ***! I understand that you want to check a merchant. May I know what's the issue with the merchant? Feel free to reply whenever you're ready and we'll reply as soon as we can. *** PM They never sent the merchandise and ignored my emails, their phone number doesnt work Either *** PM Thanks for giving us the information about your concern today. I see that you order an item but not yet receive. can you provide to me the transaction ID so we can able to locate the transaction? Feel free to reply whenever you're ready and we'll reply as soon as we can. *** PM 1TXXXXXXEXXXXXXXX Veeresh1:36 PM I see that your case was denied as we received shipment tracking from the merchant confirming that the merchandise was delivered. *** PM It was never delivered. This is why I need to speak to someone. Veeresh1:42 PM I'll be transferring this message to disputes team so a specialist can better assist you. They'll review our previous conversation and get back to you. Please note, the reply may not be immediate, but don't worry, PayPal will send you a notification via email. *** PM Thank you! *** PM I was able to review the case. It has been closed because the tracking shows delivered to the city and state match to your address. You can reach out to USPS and verify the tracking information. If you can get a declaration form stating that it's not delivered to your shipping address, you can send it to us to ***@paypal.com. We can use that information to reopen the case and proof that can potentially change the outcome of the case. Should you need additional assistance, feel free to reply and we will attend to you as soon as we can. *** PM I have tried ups, this should not land on me, the company has been shady the whole time, have you tried calling their number? I have emailed them before and this was ignored too. They should be the ones dealing with ups. I receive packages from amazon all the time I can send you every emailI sent them so you can see they ignored me from the day they pulled the payment from my checking account. *** PM I understand were you coming from. The reason why we want you to reach UPS because we want you to request a documentation called (Intranet Record ) of the Tracking number the seller provided. They cannot provide that over the phone or Email, You really need to go to their office so they can print it out for you. Once you have the document you can Upload it on the Resolution center so we can Re open the case for you. Possible that we can still change the outcome status of the case. Feel free to reply whenever you're ready and we'll reply as soon as we can.

have been told on 4 occasions my re-ship of correct items would ship within 48 hours. it has been over a month and still no confirmation. Order CS-XXXXXXX. Placed an order back in April. received my order that was incorrect. I contacted company within 48 hours and was told they would gladly resend me the correct items and to keep the ones i received as it was their fault. Nothing ever came no new order # or tracking. I contacted again and was told it was delayed and would be shipping within 48 hours. waited 4 days and still nothing contacted again through chat and Lucy told me to pick the new items i wanted and she would throw in some free ones to make up for the delay and problems and she would ship them herself to make sure they went out within 48 hours. Again no emails, no order confirmation and was provided the same old tracking number from the first order. I waited about a week then contacted again and got in touch with Caroline G. through chat who gave me a "new" order number which is listed at the top. its the same order number but with a CS at the beginning. was told I would receive an email with tracking and confirmation within 24-72 hours. it has been 7 days and still nothing and cannot get in touch with the company. I have tried email, facebook, facebook messenger, chat (which im currently on hold in and have been for 5 hours and running with no response). below I will include the most recent chat transcript with Caroline G.- this is the second half of it as not enough characters. (04:01:08) *** G: I already generate your application (04:01:46) ***: So what is the next step, lucy offered extras but apparently that didnt happen either (04:07:38) *** G: your request was entered, we are working to have it ready in 72 hours, your order now is CS-XXXXXXX, you will receive an e-mail with the information and the tracking guide (04:09:12) ***: i hope so cause I am getting tired of broken promises. I did a good review for Lucy and she let me down and am getting temped to make it known how hard it is to get anything done with you guys. Please dont let me down this time. (04:09:40) ***: when should i receive this email? (04:11:29) *** G: everything has been entered into the system, we are working to make it happen (04:11:54) *** G: should reach you within 24 to 48 hours (04:12:42) ***: ok if i dont receive the email after 48 i will be back since the last time i was told it would ship within 48 hours and that was on the 5th (04:13:59) *** G: correct, you must already ask for the shipping status indicating the order number I gave you and your email ***@gmail.com (04:14:31) ***: so what happened when i tried to do this last week on the 5th and it never happened? (04:18:29) *** G: I just generated a priority (04:21:03) ***: I understand that but thats supposedly what Lucy did last week as well (04:22:14) *** G: I performed a new process to give the offices agility (04:27:50) ***: ok sorry im j let down i was excited that lucy was trying to fix it and offered some extras for this almost 2 month inconvenience and that fell through too and now waiting again (04:30:53) ***: well have a good day and hopefully this gets handled (04:35:07) Caroline G: I hope you and your family are safe. Remember my name is Caroline G. I am here to serve you. If you don't mind and of course if you have the time! Please visit https://www.trustpilot.com/review/safishing.com and leave me or the company a small review on there the world during these means times. Have a wonderful and safe day. Is very important for me. (04:41:17) ***: i did that for lucy and prob going to go back and change it cause def still not happy yet (04:41:34) ***: i dont think you want me to leave one right now until things are taken care of (04:45:53) *** G: Okay, sorry for the inconvenience. (04:45:57) *** G: (04:56:16) ***: well have a good day im ending chat i hope things turn around with this (04:58:53) *** left the chat