RPG Show

My mum bought me a wig for after my cancer treatment but it stinks so bad and we can’t get the smell out of it. I won’t ever be able to wear it.

I absolutely wish that I would have done more research on this wig company. I ordered Darlene from myfirstwig.com on February 22, 2016 and it arrived on February 22, 2016. It was BEAUTIFUL. I wore it only once for a few hours and it got a little dry at the bottom. I co washed and conditioned this unit. It only got worse and the lace is stretched and out of shape. The unit is lose, matted, puffy, and dry. I can not wear it after only one use. I called and emailed the company, but they brushed me off. This unit is a synthetic mix for sure.

I purchased a wig from your company about 3 days ago and I have some serious concerns. I have been a loyal RPGshow customer since 2009 and I have spent several thousands of dollars on your products and for the most part, any issues I had were been resolved pretty quickly. So, back in February of this year I purchased the Kelly Rowland ombre wig and it was lovely, for the first couple of hours. At that point, I noticed something I had never experienced with my previous rpgshow wigs: matting, tangling, and severe shedding! At first I thought maybe it was just the style that I had chosen or maybe I just got a bad product so I dismissed it. With the constant shedding, tangling and matting this is what the back of my wig looked like after 2 months:

Hi LucyLove
This is RPGshow customer service.
Sorry for the tangling problem you have encountered.
Our website has sell wigs online 7 years ago. all our hairs are 100% human hair. Because our hair collected from difference people. Everyone 's hair texture is difference, so some of the wigs hair texture quality have some problem . But we will try our best to find the best origin hair. To solve those problem, We offer free exchange and return and three months free repair. So after you receive the wig, if there is any problem on your wig, please contact with us to get free exchange and return.
You didn’t mention your order number in the complaint, may we ask what is your order number? If you don’t have it, you can tell us your full name or your registered email address on RPGshow website. Thanks.
We will definitely give you a satisfactory solution.
This is our email address wigs@rpgshow.com
Waiting for your earliest reply.

Hi chantalixious
This is RPGshow customer service.
We’d like to say we feel sorry that you are not satisfied with our wig and customer service.
About the hair color, the color #1B you ordered is a dark color, maybe we haven’t put it clearly on the website.
About the delay in replying your email, it is because we are in different time zone, we will pay attention to it in the future.
We always have one principle when we handle with complaint, that is we will try the best to satisfy you all, so we accepted your return and a full refund has been issued already.
If you have any good suggestions, please let us know, we will give a second thought about it.
We still want to keep you as one of our loyal customer.

I'm done with them too, I purchased a Khloe glueless cap in February. I don't wear it often because when I do it tangles badly where ever the hair is touching my shoulders, then where the unit is dyed, the hair is breaking, I purchased a really good shampoo and condition beforehand to help prevent breakage. I also purchased a heat protectant to put on when I flat iron. It has not helped at all with breakage. It looks alright when I brush it out and put it on, but after a few minutes of walking, it looks like a nest is forming around the bottom of my head and the top is straight; I haven't even left the house yet and all of this is going on with this hair! I have synthetic wigs that don't tangle as badly as this unit does. I WISH I had read all of these reviews before I spent 300 dollars on this unit. I haven't said anything to RPG Show about it, but I know this will be my first and last wig from them, I don't have money to waste, I could have bought several wigs with the money I gave them and just alternated to keep them looking good. I expected more from them, You Tube got me. I know better next time.

Me too i'll never purchased from again, they do the same thing to me i have to contact my bank, here and there and the 7 days already up, they playing around requesting for pictures when they get all the proof they wanted that the wig was ok, they just don't answer me anymore. I want to return my wig because the color is too dark and it's too big wrong size. I send email to elaine as mentioned in the 1st page here they don't response REALLLLLLLLLLLLLLLLL SCAM guys. Don't buy from them, don't please, order No: [protected]‏
if the size was ok i would keep it and dye it, they don't care that when we are buying online we don't see either we can try the wig, all the see is the money$. Their products is so no good that they can't refund they want to keep our money, they are insecure

I will NEVER buy from them again! I bought one wig last month and loved it! Then I got excited and purchased another just to have for later! BIG MISKATE! Wrong color wrong cap size! Got it last week and after 4 mins I put it back in the box and emailed and call both listen numbers for return info! No return info on box or on websites SCAM ALERT! I emailed all the addresses I had or could find and finally a reply telling me I could possibly EXCHANGE my wig if something was wrong I replied with I wanted a refund... A day later I get an email stating that I MUST send pics to prove I hadn't cut the lace, after sending pics I was told again that I could exchange and to tell them what was wrong with it so they could fix it! 5 emails, still no info on RETURN or how or where to send this thing' rennet you only have 7 days to return it in the first place! So my guess is they will say my 7th day is UP tomorrow lol so I'll be stuck with this wig! Needless to say I have about 33, 000 followers on IG and over 100k on twitter lol I will also contact my bank n process dispute with these shady Chinese companies! You guys have been WARNED! 4/14/14. Order number [protected]

Do not order from Rpgshow I ordered a wig the yaki texture and it was horrible. What they do is send Youtube Gurus great quality wigs and customers ### ones. Think about it most of there business comes from there youtube gurus followers. After two weeks of the Yaki Khloe wig it notted, shedded like crazy! It was horrible. I sent the wig back it has been over 2 months and I keep getting the run around luckily I went throught paypal!

RPGSHOW has one of the worst customer service. They only cater to youtube gurus who promote their products. I have spent over $700 on their products. I would never recommend their brand to anyone. I have emailed and sent numeous pictures after only one week wear their wig becomes completely matted and tangled. Like a rats nest. The Yaki texture is thee worst. Stand up to your brand and keep your customers happy, because we are the ones putting money in your brand and company. Order Number: 19830

Keep away from www.Wigsmart.co.uk

Look at this disgusting & PayPal will not protect you either

I've wasted yet more money with a Chinese seller providing the worst goods I have every received

Another one to keep away from is www.smartwigs.co.uk

This is my wig !

I don't think I need to explain more

Another one to stay away from is www.smartwigs.co.uk

This is my wig !

I don't think I need to explain more

Everyone is correct. Do NOT order a wig from RPG Show. I ordered the Khloe wig and the wig they sent didn't come close to the wig shown on their website. I sent them pictures of the Khloe wig advertised on their website and the Khloe wig they sent me and they had the nerve to write back that that wasn't the wig they sent as I had ordered "Celebrity Color" I wrote back EXACTLY the color on this wig looks NOTHING like the wig advertised on your website. There is something very strange about the hair as well. It is full of split ends and althought it feels smooth it doesn't appear to be human hair. I am going to investigate whom I need to contact regarding them shipping packages to the US with false labels. They send you an email, after you place your order, stating don't be alarmed that the package may say synthetic hair but you are really receiving Remy hair. Also, that they were told to falsely identify the package for quicker process through customs. Doesn't seem legal to me.

BUYER BEWARE! Wig quality is less than stellar.
After recently scouring through hours’ worth of YouTube guru videos and the RPG Facebook and website pics, I decided to purchase a unit for an upcoming vacation. I paid a total of $ 404.00 CLW-051s. I received the unit and to my surprise, I was extremely disappointed, The wig looked NOTHING like the beautiful unit on the celebrity pic or on the YouTube guru. The ombre color DID NOT have a natural gradient effect and the color lines were extremely sharp and noticeable. The hair felt extremely course and even worse toward the ends where the color was lightest ~ I could not even run my fingers though the hair when I opened the package. NOT SILKY TEXTURE ~ more like Brillo texture. The kicker was that the shipping receipt stated that the wig was made from synthetic/poly fibers? and it was shipped from an address in China. So... I just spent $404.00 for a synthetic wig from China that was drop shipped.
Not the quality product or personal service that I was expecting!
I immediately emailed RPG as well as filled out a return request. Two days later...no response. I then placed a complaint through PayPal and THEN they finally responded. I was asked to email pictures of the wig and confirm that I had not cut the lace... Ok no problem... the wig was such poor quality that I didn't even bother to try it on. I am mailing the wig back and I hope that they give me a speedy full refund. Apso do not expect to speak to a live person. Although they provide telephone numbers on their site, it is a constant recording that states “we are unavailable”. The website offers “live chat” and it also seems that they are never available to chat inline either. I will certainly keep you posted on the outcome of this matter with key details such as: Did they refund my money? How long it took for the refund?

I had a bad experience with this comany, please stay away they are a fraud
Neil lee
Sale Manager. International trade department.

Qingdao Hot Hair Product Co., Ltd

Add: ligezhuang town, ligezhuang village Jiaozhou. Qingdao . China

Mobile: [protected]

Skype: neil_lee1212

E-mail: neil@chinahothair.com

Web: Http://chinahothair.en.alibaba.com

must of these companies online is a fraud they take your money laugh at us . I had a very experience with this company

Neil Lee
Sale Manager. International trade department.
Qingdao Hot Hair Product Co., Ltd
Add: ligezhuang town, ligezhuang village Jiaozhou. Qingdao . China
Mobile: [protected]
Skype: neil_lee1212
E-mail: neil@chinahothair.com
Web: Http://chinahothair.en.alibaba.com
My wig I order is a mess, the hair is not a remy it's like plastic furthermore the stiching is falling apart and this was the first day of recieving it. I only got part of my money from paypal but I take this is a learning experience. There is no trust from these suppliers no matter what they say . Lets stop supporting these vendors in china and start shopping at home at least we can see what we are getting for our money. I will let you read what the vendor was saying when ask for my money . Dear friend

i try my best to apply for my boss, he agree to refund $40;

dear friend; could you use that money to repair;

Look forward your early reply

Your sincerely;

Neil he address me as friend now this is a joke my true friend would not be frauding me.

OMGoodness! I was just about to hit the submit order button! I wondered how long it would take for delivery-----tried to call but one number is disconnected the other is a recording that does not mention the company. WOW WOW WOW . I almost lost 343.00 hard earned too! This is serious business folks
.i saw the endorsement by a lovely black girl named Phllyjazz or Jazzyphilly(a musician or poet) I don't want to leave this blog to find it again. I NEED TO MAKE SURE THIS GETS POSTED! How dare they... So much money! Well thank you for saving my wallet. God bless all who shared this important info.

I've been reading the reviews and although the dates were long ago. I am very skeptical about making a purchase. The amount of $$ requested seems to be a big disappointment to have once received. ...sigh! Too bad!

Although these complaints seem very outdated.. I am still skeptical about making a purchase. For the amount requested is a bit much to just throw away... It's horrible how the reviews out way the good. That's too bad! So much for nothing.