Royal Air review: Very unhappy

NO STAR. I have a mama in hospice care we have called 6 times I am on the phone again they told me someone would be out today and no one has called our showed up. The unit is just a couple of months old they have it set on 65 degrees, but it is still 78 degrees in her house. I believe they lied saying it catch on fire to make her put in a new one this was on a Sunday I was out of town they called me to co-sign for my mother well the paperwork was done wrong it is all in my name Her's is nowhere on it if it isn't fixed today on Wednesday 07/23/25 I believe I just go talk to a Lawery I believe this is Elderly abuse. Right now, she is at Hospice facility, but I want this fixed before she gets home. Kenneth called 4 times, and they said we will call you back an no one called back this is a shame when you spend this type of money on a unit from Royal Air. If it is not fixed today, I will be calling my AC man and Royal Air will be responsible for the bill. I will not let my dying mama go stay in a hot house that she just paid over $7500.00
Connie Midkiff