Royal Air

My A/C compressor went out. I called the warranty company and they directed me to Royal Air. They sent a technician out and he confirmed the compressor was the problem. I did want to know what it would cost if I wanted to replace the whole system.They sent a guy out that next day. When the sales guy came to the house he proceeded to tell me about financing, I told him I was not interested. His comment to me was " your a rich young lady". Next he started talking about prices and told me a new A/C would cost me 22,000 but since I went through the warranty company they would take off 10,000 making the price drop to 12,000. I didn't agree to it. He then asked what it would need to be at for me to make the deal he then dropped the price another 1000. I didn't sign anything that day. The warranty company told me I would only need to pay $360 out of pocket for all the repairs. Royal Air sent me the contract and I signed it and paid the $360 dollars. The weekend passed and Monday I received a call/ voicemail that the part was being ordered and if Wednesday was a good apt day. I called back with no answer. I called again and talked to woman who sid she would have a man named Kerry call me back. 8 hours went by so I called when I got off work. he told me they ordered the part and he would call the next day to confirm the part came in. Tuesday rolled around and no call so I called during my lunch break and once again reached a lady on the phone she told me they sent my warranty company a second email. I asked why because I had already paid and signed the paperwork. She didn't know and said she would call me back. Surprisingly she did her exact word were " the compressor was too expensive and they want to replace the furnace... I called my warranty company to understand what was going on. Kerry then called me maybe an hour later and said they needed to send a technician out for 15 minutes to look at stuff they didn't look at. I asked why it was not looked at in the 1st place and he had no answer. This is my 3rd week without A/C. I expressed my concerns and frustration and agreed and told him I would be off at 5pm. Kerry then called me again that afternoon about 4:45pm and told me he talked to his owner and they didn't feel comfortable sending a tech out that night. so they asked if I could be there or someone else Wednesday the 22nd. I once again agreed. he kept trying to say they were replacing the part and they just wanted to check other parts of the system. I then told him what the woman on the phone told me about the part being too expensive. He told me he didn't know where she got that information and that she was wrong. Today is Wednesday and I received a call at about 1:00pm from my warranty company saying they are refusing to replace the compressor but will replace the system. With what is going on in the world I don't have that kind of money laying around. Here are my biggest problems Told me I was a rich young lady Tried to tell me a new A/C would cost me 22,000 but since I was with the warranty company they would take 10,000 off. then proceeded to keep dropping the price till I agreed to a deal. started at 22,000 and dropped to 10,000 I signed the paperwork stating what they would fix & paid the money owed to fix it. I was told the part was ordered and installed yet a day later they had not ordered anything and now are refusing to fix that part. I am disgusted at how I was treated and talked over numerous times. I have proof of the sales guy trying to talk me in to buying, I have the voicemails of the guy saying the part was ordered.