Rover City Centre review: Misleading location and manager prince

MISLEADING BOOKING LOCATION — MANAGEMENT’S RESPONSE OMITS WHAT HAPPENED IN PERSON

I am updating my review because the response signed by Prince Cenizal at Rove City Centre leaves out a crucial part of this experience: I demonstrated the Airbnb location problem to him in person, and he recorded the demonstration.

I traveled to Dubai for business, with meetings, medical examinations, immigration procedures, and banking appointments requiring repeated visits to Business Bay. Location was a major factor in choosing my accommodation.

Based on the location displayed during my Airbnb booking process, I understood that I was selecting accommodation near City Walk and Business Bay. Instead, my reservation placed me at Rove City Centre in Deira, substantially farther from where I needed to be.

This has serious practical consequences. With approximately 15–20 journeys anticipated to and from Business Bay over seven to ten days, the difference means additional transportation costs, commuting time, and logistical difficulties.

When I raised this with Prince Cenizal, I did more than describe the problem. I went through the Airbnb booking process again on my own phone so he could see the location information being presented. He used his phone to record me demonstrating that process and told me he would look into the issue and contact Airbnb.

That is why his public response is so disappointing.

His response states that the hotel reviewed the listing and found its location and address accurate, then directs me to contact Airbnb myself. It does not acknowledge the demonstration he recorded, explain what he investigated afterward, or say whether he contacted Airbnb as he told me he would.

Checking the address on a listing does not, by itself, answer my complaint about the map location displayed during the booking process. Those are distinct points, and my demonstration was intended to show exactly what I had encountered.

The response leaves readers without the full context and gives the impression that my concern was resolved simply by checking the listed address. It was not resolved for me.

I understand that Airbnb manages its platform. However, after management personally witnessed and recorded my demonstration and committed to following up, I expected a specific explanation of the findings and meaningful assistance—not a public response directing me back to Airbnb without addressing that conversation.

I am asking management to address the following:

• Acknowledge the demonstration and recording.
• Explain what was investigated and how it relates to the booking process I demonstrated.
• Confirm whether Airbnb was contacted, as promised, and provide the outcome.
• Help pursue an appropriate resolution, including relocation or a refund that would allow me to book suitable accommodation, and consideration of documented additional transportation expenses.

My complaint concerns the booking location information and management’s handling of the issue. I have screenshots documenting what I saw, and management also recorded my demonstration.

Travelers should independently verify the exact property address and travel distance to their intended destinations before booking. My experience shows how consequential a location discrepancy can be—and how frustrating it becomes when the public response omits the very evidence shown to management in person.

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