The complaint has been investigated and
resolved to the customer's satisfactionResolved Ross store — customer. [protected]@ros.com
resolved to the customer's satisfaction
I went to Ross Store at Gaithersburg, MD today. After shopping my clothing and went to check out. There were not many cutomers waiting to check out and 3 counters were opened at that time. So, I went to the line with fewer people waiting. After the person in fornt of me finished his payment, I was ready to put the clothes on the check out table. Then, I was told I need to go back to the line and wait there since every people who want to pay need to follow one by one. I was so unhappy since no one told me there was a line when I was waiting to check out in one counter, it really wasted my time. And, there was no sign to tell the customers who need to follow the line when checking out, it really confused the customers. And, the person who stood in front of me went to one of the three counters and finished her purchase, I went to that counter, the cashier told me it was still not my turn to check out since she needed to serve the customer who already put his stuff on to another cashier's table. I really felt bad since the way the store treated me. I will never return to the store, the service of the store really sucks.