Rogue Fitness
reviews and complaints

As someone deeply invested in fitness and strength training, I understand the importance of reliable equipment. Looking at the reviews for Rogue Fitness, it's evident that customers have had mixed experiences. While some praise the quality of their products, others have faced challenges with shipping, customer service, and product sizing. It's crucial to approach purchases from Rogue Fitness with caution, ensuring you have a clear understanding of their policies and potential pitfalls. Remember, your fitness journey deserves equipment that supports your goals effectively.

We encountered a few small problems with our shipment, which was a purchase worth about $2,000 and weighed over several pounds delivered by freight. However, these issues were all resolved in a calm and professional manner.

Rogue is an amazing company! They are very easy to deal with when you have a problem. Their customer service is excellent and they produce some of the best weight lifting products available. I had a problem with an order and it was resolved quickly and easily, which has made me a loyal customer for life. Thank you, guys!

These guys are super reliable and have great transparency on their website. They allowed me to sign up for notifications when items were in stock, and when I ordered them, they were promptly shipped, and I could track the progress. Compared to other fitness equipment providers, these guys are rock stars! I've made a number of purchases with them, and I always get my equipment within a reasonable period (usually a week or less).

They didn't ship me all the pieces they were supposed to, telling me "we forgot", and now I waiting another month before the correct pieces will arrive to actually put together this rack. Regarding the rack: it has paint issues, scratches, and dents all over it. It's supposed to be a brand new $2000+ rack. They offered me $75 for my troubles, which is insanely insulting. I paid more than that in SHIPPING THE *** THING OUT HERE. This is what you get for buying American. Bad customer service, overpriced products, and horrible fit and finish.

There has been no update on my Theragun return. My husband had surgery months ago and needed this for his therapy but the product didn't even work. I have attempted numerous, NUMEROUS times to get into contact with someone about the replacement of this product. I was able to email back and forth initially a couple times with Andrew Z. but then that abruptly became unresponsive on April 15th, and nothing more was communicated. This is a poor way to handle a company. We understand, as a company, during these times it is rough... but don't say you are able to replace a product and then have 0 communicated afterword.. Horrible customer service.

Horrible customer service. I ordered some small items that arrived within a reasonable time however it was the way they were shipped that made it feel like a rip off. The items had been just thrown into a box with no packing material all. It was a miracle they weren't damaged in transit. The box that they were shipped in was about 4 times bigger than it needed to be so I ended up paying unnecessary high shipping costs. I emailed the company a few times to express my concerns and got what sounded like boilerplate answers (which made sense after I went online and saw the unbelievable number of 1 star reviews this company has). These people clearly don't give a crap about their customers.

As a consumer, I give Rogue Fitness zero stars If I could. I ordered an item on 7/30 as a gift. I selected this vendor online because they promised 5-7 day shipping from item "selected" on their end. My item was selected right away. On Aug 13, with no change in status I made alternate gift arrangements and called and emailed Rogue to cancel my order since they were outside their service level agreement. An order that includes $58.30 in shipping cost. While on the phone the order "magically" changed from selected to shipped; therefore supposedly disqualifying the ability to cancel the order. Obviously, there is no coincidence in that timing. At that point, they refused the cancel and said that it could be returned (minus return shipping) as well. Bad company with UNETHICAL BUSINESS PRACTICES.

Ordered "In stock" items on 01/15 and paid $500 for shipping alone. My order still hasn't gone past the processing stage and when I reached out to customer service a couple times they gave me the same generic response stating shipping delays each time. Its been over a month now with zero updates on my order. Rogue equipment itself is very good quality, but their customer service is abysmal. It feels like they leave you completely in the dark after orders have been placed. The worst part is being charged immediately for " in stock" items and getting no information on orders for weeks to months afterwards. They need a serious revamp of their projected lead times or more clarity from the customer service side of things, because it seems like a lot of people are experiencing the same thing.

Oh look, another 0 star rating for Rogue Fitness. I originally chose rogue because I recognized the name, I thought it was a quality american made product, and I saw it as top of the line. Boy was I wrong. I have been fighting to purchase a rack, bar, weights, and bench for a home gym and it has been ***. As stated in the many reviews below they have shady business practices, unethical customer service and will do anything to swindle you out of your money. Good luck finding any deals, or even inventory and when you do, be prepared to have to fight tooth and nail and be treated like a second class citizen by their customer service. Any promotion you see on their website, everything is excluded and nothing is eligible because they have made it impossible to order everything at once. DON'T BUY ROGUE - it is a competitive market and someone somewhere will have something better.

I ordered "in stock" equipment from Rogue on January 27th, received order acknowledgement on January 27th. They sent me a shipping notice on January 28th - excellent shipped in a day right? Wrong. It's February 11th and my order has not shipped as Rogue previously indicated. No ship date in sight. 1. Rogue lied to me about shipped the order January 28th. 2. Rogue billed me in full on January 27th and has shipped NOTHING. 3. When I contacted Rogue Cust Svc - they tried to claim it was the shipper's issue - not the the shipper's issue when they don't have a box to ship. 4. I asked why I was not notified of a backorder. Now Rogue is claiming they haven't shipped the product which they still claim is "in stock". 5. I said fine, return my money until you have shipped - that will help incentivize your people to put the "in stock" product for my order in a box and ship it. 6. No response. I will be contacting my VISA company to dispute the charges from Rogue.

We purchased an Rogue ECHO Bike. After putting it together we realized that it was not a good fit for us, we are both under 5' 1". I called Rogue Fitness on 10/27 to have to bike returned. I was told it would be picked up on 10/29. I stayed home all day until after 9pm to ensure it was picked up. We have porch pirates so we refuse to just leave it outside. Friday morning I called Rogue Fitness and was told to call UPS. I then contacted UPS but since I did not have a confirmation or tracking number they had no idea about our pickup. I was on the phone with UPS for about 15 minutes. I then contacted Rogue Fitness again. This time I spoke to ***, who was much nicer than the woman I had spoken to earlier. He told me that UPS dropped the ball and he would request a pick up for that day or to next. I ended up having to stay home all day Friday and all day Saturday. Rogue Fitness is not open on Saturday or Sunday so I called them first thing this morning, Monday 11/02. I spoke to *** who told me that the pick up should be today, which is the first business day after the request for pickup. We paid $230 to have the bike picked up yet it is still. I told Kevin I had to waste 3 days to wait for a pickup that never happened. I then requested compensation for my time and he said he is not authorized to do that. If you google Rogue Fitness Customer Service it says Rogue Fitness--Excellent Customer Service. I would've liked to give them 1 star however *** and *** had good customer service skills.

I purchased 3 pairs of collars and when I received them, tried them on my Rogue Ohio barbell they did not fit. I had to struggle to shove them in and i did not want to force them in my barbell because its extremely inconvenient to do this every time I clip in changing weights. I went ahead and placed another order for other 3 pairs of collars and when they arrived I had no issues with. When requesting a return for the first set of defective collars, I called their customer service (after many emails were not returned), was on the phone for 1 hour and 15mins. spoke to a representative who told me to record a video and email it. which I did. 5 days later after they saw the video, they were really condescending saying I had no clue to use their clips, trying to send educational pictures which were pretty insulting to me as well because I am not willing to struggle to put them on my barbell each time. To make a long story short, I called again, I have been nothing but patient and understanding about the whole Covid-19 situation (since it has challenged ALL our businesses tremendously) but their lack of empathy, support, the lack of that awesome customer service and product quality they rave about is jaw dropping. I will never recommend anything from them again, I was not asking for a freebie, a store credit or anything along those lines. I was just asking for a return label and a refund which I never got. I wish I would have know better. I wish I would've seen the reviews here prior doing any business with Rogue Fitness.

I ordered a Rogue Matador dip attachment for my Rogue Squat Rack I purchased earlier in the year that their website said was compatible. When the item arrived pieces were falling off and when I tried to use it my rack felt unstable and unsafe, even though it is bolted down. When I reached out to Rogue for suggestions, I was abruptly told that if my rack was bolted down right it wouldn't be an issue. I was also given the option to return it. From January 22nd I asked to speak with someone else multiple times due to what I felt was the rude nature of the response I received and was not obliged until January 28th. During this time I also noticed that while all the reviews on their site for the item I purchased were overwhelmingly positive, when I searched elsewhere on the internet I noticed many others having the exact same issue as myself with the same combination of items. I left a review on their site mentioning the issues I had, hoping to help others avoid the problems I was running into. This review contained nothing profane or inflammatory, but was removed. I believe they are manipulating the reviews on their site to only display the positive ones. I asked about this multiple times until finally being told that I mentioned receiving poor service in my review (in addition to the issues I was experiencing with the product I purchased) and that was the reason it cannot be displayed on their webpage. After some more equally unhelpful back and forth with a 2nd customer service person, I requested to accept the return of the item I was offered, as the situation was going nowhere productive. I was then told that I could not return the item because it had been "installed". The item requires no assembly upon receipt and uses literally one pin to connect to the squat rack. This was also the same state the item was in when I sent my very first email and was offered a return. When I pointed this out, I was told that if I wanted to return the item, the same one I had told them I did not feel safe using, I had to make a video of myself using the unsafe item, potentially injuring myself in the process, and send it to them. I replied explaining how asinine this was, and asked to be sent the details for my return, and that I wanted a full refund. This was several days and they have not since responded. I am only giving them one star because I cannot give them zero.

I placed an order on July 17th, 2020 for several items from Rogue, including a plate tree, t-shirt, headband, and mug. According to their confirmation email, the shipping time would be 5-7 days once the order was processed. On the same day, I received an automated email confirming that the order had been processed, but it would take 14-28 days to ship. On July 20th, 2020, I received another email stating that my order had been shipped. The email listed all the items and implied that they had all been shipped. It also included a link to Rogue's shipment tracker site. When I checked the link, I saw that the order had been divided into three packages. The first two packages were updated at the same time, moving from processed to picked, and they were shipped via UPS on July 22nd, 2020. However, the third package remained in the "Picked" status and has not changed since then. I received the first two boxes on July 24th, 2020. The smaller box was well packaged, but the box containing the tree section was poorly put together. It had small strips of tape on each corner and two nylon straps. The tape had come apart during delivery, and the straps were barely holding it together. One-third of the box was hanging over the strap, exposing the tree and causing damage to its finish. Around July 27th, 2020, I sent an email to the Rogue team asking about the status of the third package, but I did not receive a reply. So, on July 29th, 2020, I called Rogue. I was on hold for 44 minutes before someone named *** answered. *** was great and honest. They apologized and mentioned the impact of COVID-19, but explained that they were working from home and would need to send a message to the warehouse to expedite the process. I informed *** about my birthday deadline, and although they couldn't make any promises, they were optimistic that it would arrive before August 10th. I also told *** about the damages to the tree, and they said that someone from the warehouse would likely contact me to explain what happened. On July 30th, 2020, *** emailed me and asked if there was any visible damage to the packaging. I informed them that there was none and explained that the packaging itself was likely inadequate. On August 2nd, 2020, *** replied and requested photographs of the damages so they could investigate further. I sent the photographs that same day and asked for some compensation for the damages to the tree. I also inquired about the status of the third package and suggested that there must be a manager who could expedite the process. On August 3rd, 2020, *** responded and stated that they would issue a refund of $50 for the damages to the tree and its finish, which was much less than I expected. They did not mention anything about the status of the third package. On August 4th, 2020, I replied to *** and directly asked about the third package. On August 5th, 2020, *** responded, saying, "Due to extended delays in our warehouse, they are still catching up on some of these orders. We anticipate this to ship out within the next 2-5 business days." The status of the third package has not changed since the earlier mentioned date. As I mentioned to both *** and ***, there must be a manager who can personally go to the warehouse and complete this pending order that has been pending for a month.

On 13 July I ordered a product from Rogue Fitness. I was told they had an active cancellation policy of 12-24 hours of order processing. This order was processed at 10:20am on 13, July . I contacted Rogue Fitness on 14 July at 09:08am to have this order cancelled due to their preferred shipping method, which has taken an egregious amount of time on past orders. The customer service representative for Rogue claimed there was now no cancellation policy because the order showed in their system it had "shipped". He said I must wait for the item to deliver, then pay to have it returned in order to receive any refund. I contacted both *** and USPS, who would be handling the shipment and neither one had received the package, showing a falsification of item progress on Rogue's end. I asked the Rogue representative if he was dictating an outright refusal despite the policy I was originally given so I could open a dispute on the transaction and the representative replied, "Thanks for letting us know". Unfortunately, the response seemed indicative of Rogue Fitness collecting info in order to prepare themselves to fight a potential transaction dispute and further resist resolving the issue. For reference, Order#

I placed an order on 12/31 and of the equipment that I ordered, the longest lead times advertised were 14-30 to ship.
As the 30th day from my order approached, I began reaching out to customer service to see if I could get a tangible ship date. Despite numerous explicit requests, customer service just fed me the same canned response that they are experiencing up to a 4-week shipping delay. Upon investigating on their website, the same equipment is still advertised for the same 14-30 day lead time to SHIP, despite myself, and clearly many others experiencing much longer lead times.
Upon looking into the FTC regulations regarding this, it appears that if a company takes payment for you, they owe you a SHIP DATE within 30 days. If that SHIP DATE is going to extend past the 30 days, the company is supposed to CONTACT THE CONSUMER and provide them with a new SHIP DATE, not a extremely vague shipping window.
As of the latest customer service response today, I was told they are still experiencing shipping delays and that it's their leaderships utmost task to resolve. Based on other's complaints and reviews, I can't imagine it's going to be resolved anytime soon. Filing this complaint with the ComplaintsBoard.com and filed a complaint with the FTC as well.

My order has not arrived. However, the money was taken out and process. It is still in the processed stage. It has been 30days. Please help. What is going on?
***--------
Forwarded message --------- From: Rogue Fitness Date: Sat, Dec 26, 2020 at 12:21 PM Subject: Order Confirmation #*** from Rogue Fitness To: Thank you for ordering from Rogue Fitness! ***, Your order has been processed:
26-Dec-2020 Your order will ship complete in approximately 14-30 days. Thanks, Rogue Team
Your order was received on 25-Dec-2020. Your Reference Number is: ***. The shipping method is: Ground =================================================================== (1) *** Rogue GH-1 GHD Ship Date: (1) *** Rogue Abram GHD 2.0 - Box 1 (Feet) Ship Date: (1) *** GHD Crossmembers & Uprights Ship Date: (1) *** GHD Hardware Kit Ship Date: (1) *** GHD Pads Ship Date: (1*** GHD Spine / Foot Catch Ship Date: (1) *** GHD Spine Tube & Foot Crossmember Ship Date: =================================================================== Please visit our website again soon! You can track your order by simply checking our Rogue Shipping System: ***=***&email***- Rogue Fitness

I have attempted to contact Rogue Fitness four times by email, after they turned off their phone number for customer service; order #***.
I placed an order on 21MAR for fitness equipment. on 23MAR i contacted customer service about delays in processing the order. I was then told that my barbell was not in stock and it would be 2-3 weeks till they came in (which was no where indicated to me at time of purchase).
I received a prompt response and asked for the barbell to be canceled and ship the weight plates. It was done promptly, and I have emails from Rogue on 23 MAR that the plates were all in stock and would ship in 3-5 business days.
Three packages were created on 23MAR at 3:28pm their tracker shows, with UPS shipping labels created for all three packages at 6PM on the 23rd.
on 24 MAR, one package shipped and I received it on 27MAR.
The other two packages have not moved at all. I attempted to contact Rogue about the issue and after three emails I finally received a generic email that directed me back to the 3-5 day shipping delay, and no response to subsequent questions about the actual status of my order.
It is increasingly frustrating as I have requested call backs to no avail, will not respond to messages, and they will not give me a status on the two boxes, even though they have already charged me.

We ordered a $700.00 item that was in stock on July 1,2020. "Rogue shipping system" shows it was "processed" on July 1, "picked" on July 7, "quality checked" on July 7, and "shipped" on July 7 at 10:13am. We have been given a Rogue order number as well as a *** tracking number. *** tracking has never shown anything but, "Label created" on July 1, and they claim they have never received the package from Rogue. The order billing cleared our account on July 3. We have emailed Rogue customer service on 4 occasions and received varied conflicting responses all of which have said the item is in stock and has been sent. The last one on July 16 said, "we see that this package has been in transit to you, but seems to be delayed with the carrier." On July 16 we phoned Rogue customer service and waited the 1 hr and 40 min wait time to have a representative say he didn't know why we haven't received it as it shows in his system it was sent. He said he would check personally with *** and let us know when we would get it. Additionally he confirmed they have the item in stock and if it was not on the way he would send us another one. As of July 17, we have not received any further information and now Rogue's customer service line leaves a message but does not allow you to wait on the line, speak with anyone, or leave a voice mail. It simply disconnects.

I ordered a barbebell for $360, it was shipped promptly but sat for 2 weeks about 45 minutes from me at a *** facility. I contacted *** who sent me an email stating they investigated and determined it was lost and to contact Rouge. Rouge stated they will look into it and contact me back in 2 days, after 5 days I contacted a 3rd party to help assist me. They were able to confirm that *** was not going to ship my package and arranged for it to be available for pick up. This was a 45 minute drive both ways to obtain. When I got my barbell I noticed cosmetic damage on one side that was not able to be buffed out. I finally heard back from Rouge after my barbell was shown as being delivered. I requested my shipping fees returned which I felt was more than reasonable given the circumstances and that the barbell actually had to be picked up (this was not simply a shipping delay). I then sent a second email after no response asking again and included pictures of the damage, again only asking for shipping and being more than reasonable. It was almost a week later that I received contact stating that no they would not be refunding my anything. I sent a 4th email which again was not retuned until a week later refusing to assist. I want the shipping fees returned as the package was never delivered and actually cost more to pick up than it was to ship it.

I purchase several items from Rogue Fitness and many of the components arrived with scratches, gouges, chipped paint, unevern welds, improperly cut bolt threads, and damaged parts. There was no visible damage to the shipping boxes and the components were all well packed so the damage occured before they were shipped. I wrote a negative review of the product on their website because Rogue claims to be superior quality and charges a premium for that quality but it is clear that the claims are over-stated at best and people should be aware of that. The review was factual and contained no explicit or inappropriate language but never showed up on the site. An examination of the reviews of their products shows that there aren't any negative reviews on their site of the products they make which leads me to believe they are removing negative reviews in an attempt to misrepresent the quality of their products and using that to overcharge people. They are sending me replacement parts for damaged items I reported from the first box I opened (nut refused to acknowledge they were responsible for the damage, there is a gouge in 11 gauge steel that was painted over, this could only have occurred before it was shipped) but as I opened other boxes it became clear that most of the components are damaged in some way and exchanging all of them (hundreds of pounds of steel parts) is going to be a huge burden.

I spent *** of dollars for exercise equipment and some of it has shipped and some of it has not. The two most expensive pieces of equipment that suppose to be connected together is missing pieces and did not ship. So I have the main pieces of equipment in my garage and cannot assemble because of the missing pieces.
I waited for almost a month for this equipment and I still cannot use it. My ultimate reason to purchase from this company is because of the quality of equipment they have but the customer service has been absolutely horrible! There has been NUMEROUS emails and calls to Rogue Fitness with negative results.
Overall I have spent well over *** for equipment and this is what I get! Very frustrated! I need this to be taken care of.
I will also be filing a complaint about their offer of free shipping for orders over ***. This is another issue they have neglected to respond to. I have emailed/called them NUMEROUS times and they have refused to respond to this as well. This is not OK!
I ordered *** of pieces of equipment that all were ready to ship at once that would total WELL over *** but they ignored my request to ship them together since they all were ready at once and they STILL shipped them all separate and charged me shipping for EVERY piece I ordered. VERY EXPENSIVE!
AGAIN this is not ok and is false advertisement according to our business attorney. Depending on how Rogue handles this will depend on whether I take further action.

The Stainless Steel Bella barbell I ordered # *** from Rogue Fitness was not packaged well. After removing the barbell from the cylindrical packaging, there was no bubble wrap or foam or support of any kind to keep the contents of the package safe, just a metal barbell inside a cardboard package. The sleeve on one end of the barbell was damaged, the logo was rubbed/scratched off, it was sticky from the tape, and there was side-to-side slop/play in the sleeve that should not be there (and did not exist in the undamaged sleeve on the other side of the barbell). It is possible, and even likely, that this package was damaged during shipping, though I cannot be certain, because I am only aware of the condition that this item arrived in. I contacted I sent two emails to Rogue Fitness on 3 August , immediately after my order was delivered. I also attempted to contact customer service several times via online chat and phone, but failed because representatives were not available, and their voicemail box was full. After sending a third email on 7 August , a representative finally contacted me and stated that while they acknowledge the physical damage, they do not believe the barbell was functionally damaged (even though they never inspected it, so would have no logical way of determining that), and rather than offering me a refund or an exchange, they simply offered a $75 refund credit, on a $360 purchase. Treating customers this way is unacceptable, and they should be ashamed of the way they conduct business.

I placed an order for the Rogue HR2 Rack, conversion kit, barbell, and a few other items back on November 9th. I placed this order with Rogue because it had listed all items IN STOCK. I only looked at in stock items and if they didnt have in stock gear I would have ordered elsewhere. Once I got my order confirmation on 11/9 I was told that "The estimated ship date listed below can be delayed by up to 4 weeks." due to delays with freight carriers only, but that the items were in stock. I reached out after 2 weeks to get an update and was told the same, and now that it is 4 weeks since my order I called customer support to get an update and was now told that shipping delays, ie delays for the shipping company to pick the order from Rogue, are actually 4-6 weeks vs the 2-4 weeks I was told in my confirmation email (keep in mind this is a delay to actually ship the product, meaning I will still have to wait whatever amount of time it will take to actually ship). I requested to speak to a manager and was told they could not transfer me to one, but I could email in and ask for one, so I sent a separate email on this subject. I asked again if my order was actually in stock and was told that it was. I told them that I had ordered weights from *** (one of their main competitors) on the same day of 11/9 and received the shipment via the same method, ***, within 2 weeks of the order. They had no response to that, however it leads me to believe that I am being lied to about the order being in stock, only being held up because no one can actually ship it out. I also asked what happens if the shipment doesn't ship 6 weeks after I placed my order and they had no response. I should also mention that I have already been billed for the $2500 in gear that I ordered, even though it has been 4 weeks since Ive ordered it and it hasn't shipped. At this point I just want my gear to ship if it is truly in stock, but paying for shipping at this point seems ridiculous to me. If it isn't actually in stock, then just tell me the truth so I can order it elsewhere and move on with my life. The customer service has been dreadful, short, and curt. I'm struggling to think of how I would ever want to order from Rogue again or keep myself from advising others to NOT order from them based on this experience, but maybe they can make it right and fix the issue and have not heard back yet.

I was finally able to place an order on June 10th for a kettle bell, they had not been in stock for weeks. The item was shipped and somehow lost, that is a 53-pound piece of steel, somehow got lost.
I understood, called Rogue, waited for over an hour to talk to someone and they said they would send another one out. The second one was sent and again, somehow it was lost. Not sure I need to repeat myself but a 53-pound piece of steel was lost, again.
So, I called, waited another hour, hoping for Rogue to be apologetic about this mess and maybe go above and beyond to make it right. All I heard from their customer service agent was, 'well we can give you a credit or we can send another one out once we have them back in stock'.
The above was compounded by the fact that another item that I ordered from Rogue in June came broken and I learned from that same customer service agent that they knew the product was defective.
Moreover, I ordered another item on June 11th which still has not been sent out. At the time of the order it stated that it would be shipped in 5-7 days. Rogue made a mistake and subsequently sent other email out stating that not all the parts were in and that it would now ship in 14-28 days.
Well today is day 29 and still not one word about when it will be sent. My hope is they do not somehow lose this product as well.
I have tried to reach out to Rogue via email but they have one email address, *** and they tell you to expect a response in 3-5 days. I wish I could somehow speak to a manager who I hope could help with this matter. I did get an email yesterday that echoed what I heard on the phone from customer service. I did respond but do not expect a response nor a change in the way they are handling the matter.
Bottom line, I will never purchase from Rogue again. I am just so disappointed in the way that Rogue has handled this. I guess my expectation of Rogue were higher than they should have been.
Fortunately, sooner or later COVID will end and I am the type of customer that Rogue wants (needs). Someone who championed the product and continues to buy products throughout the year(s). The need for customers needing Rogue is going to switch back to Rogue needing the customer and the bridges that are being burnt they make all this money is going to one day affect them. It may not be today or tomorrow but unfortunately the market is going to be flooded with product and again the bridges that are burnt today are going to affect the company.