Rock Credit ServicesThink twice before trusting this company

J
This review was posted by
a verified customer
Verified customer
Review updated:

My fiance and I paid Rock Credit Service in Las Vegas, NV, $899.00 a few months ago with the understanding that they would be able to increase our credit scores so that we could purchase a home. We were told that we would be able to purchase a home in about 2 months. My credit score increased by 8 points and my fiance’s has decreased 30 points. We have been given the run-around by this company so many times that we’re dizzy. We were referred to them by a reputable company and I am highly disappointed in the service (or lack thereof) that we have received. They told the company who referred us that they have done what they said they would do. They called my fiance a liar when he called them on some of the issues that have come from the service we were assured of. Please – Do not use this company if you decide to have someone clean up your credit. They are extremely rude and disrespectful. They are located in North Carolina, but use Nevada phone numbers. This is because they left Nevada due to negative service. Their North Carolina phone number is also routed through their Nevada number. I wish I had had this information before I agreed to give them my hard-earned money and I hope that others will see this and think twice before trusting this company.

Responses

  • Na
    Nathan Warren Nov 20, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I am going thru the same issue and I’ve called serval times and left several messages with no return calls from them. I was referred to them by a really good salesman and he is going to get a mouth full soon when I have time to go up there to see him again because I’ve been with them a little over a year and every time I was able to talk to someone they said that they are waiting on some things to return from the companies that reported to my credit and one of the senior employees suggested I get a prepaid credit card and not use it which I have done so and yet my credit has gone down due to listening to his recommendation.

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