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Road America refused to pay for a new wheel that was supposedly covered under a wheel insurance policy. They would only pay $50 toward repair of the wheel. The wheel was bent and I was advised that the wheel was unrepairable by 2 highly rated shops. Road America would have required me to ship the wheel to the nearest repair facility (several hundred miles) and any alternate transportation would have been my responsibility. It was cheaper for me to just buy a new wheel as I needed my car. I highly recommend against purchasing any type of wheel insurance from this company as any claim is more trouble than it is worth.
The complaint has been investigated and resolved to the customer’s satisfaction.
Road America does not actually insure any customer directly, they are a third party affiliate that is contracted by different groups, organizations, and companies to provide roadside assistance. Any claim that is "denied" or "approved" is done on the basis of the terms given by the company the service was contracted with. If you have a complaint about the amount of coverage it should be taken up with the people you bought the contract with; Road America was abiding by their rules.