AT&T is offering a fraudulent commercial. Consumer beware!!! There is a commercial that says that if you are moving and you decide to take their services with you to your new residence then you will be given a $300.00 gift card for doing so. This is a lie and you will spend the remainder of your time arguing with their customer service about why you haven't gotten your card yet. I am urging you if you are considering using AT&T and any of their services, please reconsider another option because once they have sucked you in with all the glitter you are later regretting your decision. Buyer Beware!!! I will never renew another contract with them and I highly suggest you boycott their services at every turn.
They are ripping people off. They say "self install" regarding internet. But when I got the product, I found...
UVERSE moved out my installation date with no agreement from me by two weeks, which would have left me totally without cable or internet service!!!
Since I work from home, and CANNOT be down for more than one day, I jumped through hoops to ensure that my phone line was released with my current ISP in time for my UVERSE installation date of 4/18 (by the way, which was "promised/confirmed"). All the while, I carefully followed all instructions provided by UVERSE, just to be absolutely sure I was ready for the installation.
Meanwhile, on 4/10, I get a voicemail saying to call UVERSE, as they may have to reschedule. I call them back, and they assure me that was a mistake and they will be there.
On 4/17, one day before scheduled install I get another voicemail saying they may need to reschedule .By this time my internet service and cable have already been disconnected, so this would leave me with no service at all.
In a panick, I call them, and they give me some story about how they have to move it out TWO weeks!!! I explain that leaves me totally down, which falls on deaf ears. They TRY to see if they can get an installer to my house today, but no dice. After unleashing a giant dragon on them, I let them know I will NEVER sign up for UVERSE again. I then call my former ISP who is GREAT, and I never should have left them in the first place, and they sign me back up immediately at no cost, no inconvenience. Lesson learned.
UVERSE needs to get their act together if they don't want to continue losing people, as I have heard horror stories, but had ignored them.
UVERSE will never get my business, unless I am someday left with NO other options, and I pray that never happens.