Universal Screen Arts, Inc. reviews and complaints

I purchased from Signals Catalog chalk sidewalk stencils for my grandaughter. I received a packing slip stating the contents were sidewalk stencils. The package contents was an elephant planter that I never ordered. I contacted customer service immediately 3/30. Signals CS stated to use the return label contained in delivery and return the elephant planter via USPS at no charge and simultaneously send me the stencils. I went to USPS to return the elephant planter. USPS said label was NOT prepaid and I needed to pay the return fees. Return shipping fees were $20.85. Return of planter was received by Signals on 4/6 USPS tracking ***. On 4/6 I called Signals and sent via email the receipt for return of elephant planter they shipped in error of my order knowing it had been received and requested my refund of $20.85 for shipping back their mistake, I was told 7-10 BD. I received replacement chalk stencils first week of April. I heard nothing on my refund and sent chat to Angel on 4/22 asking for status of full refund for $20.85 shipping cost. I was told 1-3 BD a supervisor would respond. I received an email today, 4/29 that Signals would only refund 1/2 of $20.85 since the label was not used (recall it was entirely useless which is why this scenario exists) sending an email after it was shipped was clearly not useful either. I stated 1/2 refund is not acceptable and I want the full $20.85 returned since now they are having a consumer pay their flawed shipping cost process for products not even requested. I was sent an additional email on same day, 4/29 that 1/2 refund is all I will receive for not using their label. I am not inclined to carry a company's burden of poor management processing. Since the order was processed online and the unacceptable 1/2 refund is also an electronic transaction, this is falling under U.S. Electronic Consumer Trade Act violation. Please cite the company for improper business practices. The second email states that the 1/2 refund was processed on April 24. No credit has arrived for even a partial amount to date 4/29 to the card originally billed.

At the end of July , I sent a mail order to Signals for a cast iron cat paper towel holder (item cost: $34.95; total cost with shipping and handling, tax, etc.: $49.79). It was intended as a birthday gift for a friend. At the beginning of September, the item arrived--broken. I called the customer service number to inform the company of the situation. I was told to use the return label that was included on the invoice and to send back the item via the U.S. Postal Service. The woman I spoke with gave me a replacement order number (***) as well as a number to put on the return label (RA #***). She said that if I did not return the item within 30 days, I would be charged $37.88 for the replacement order. She also told me that there would be no charge to send the broken item back. After scanning the return label, the clerk at that post office said otherwise. She said I owed $31.05. I figured I had no choice but to pay, as I had no use for a broken product and I didn't want to spend an additional $37.88 for a replacement. The replacement items arrived with no problem. After many weeks, I had not received a reimbursement check for returning the broken item. I wrote the company a letter, including a copy of the USPS receipt. In mid-November, I got a voice message from the company. The woman said that I had not used the return label and that I had sent the item back by UPS, not the USPS as specified. Neither one of these things is true. I used the return label included on the invoice, noted the number I had been given, and sent the package via the USPS. I subsequently wrote to the company again, explaining that I had used the proper label and the services of the U.S. Postal Service. I got a call from someone in customer service, who told me that the company would send me a check for $7.95. I told her that I would not accept $7.95 when the company owed me $31.05, the amount it cost me to return the item, which arrived broken. I received a check, dated November 21, from the company for $7.95. I sent it back with a note saying that I believe I should be reimbursed for the full cost of returning the item. I never heard back.

I placed an order online with this company on 12/14. I received no email confirmation but in using the Order Number/Confirmation code, I was able to track the status. The status for 9 days said, in process. I figured due to the pandemic, I might not get my purchases in time for Christmas. I checked on 12/23 and the status now said, "contact customer service", and I did. I found out from a CSR (Customer Service Rep) that because one item I ordered was on back order the entire order was delayed. I canceled that item with her on the phone and she said she would expedite my order and if delivery of FedEx was available on Saturday's in my area, I might see it on 12/26. She apologized and said she was going to take care of it. 12/26 came and went and nothing. 12/28, nothing either. I contacted them on the phone again on 12/28 and found that the order was not expedited but that it was sitting with a "supervisor". They said it could get to me by Wednesday, 12/30. I said, that if the package could not get to me by next day, 12/29 I wanted to cancel. The CSR took notes and told me she was doing so. She was letting her supervisor know that is what was needed otherwise the order needed to be canceled. I got a voicemail then from a CSR named *** who told me that they were processing my order for shipment by12/30, so my want was not met and they were still sending me the packages. I called again, and was on hold for 75 minutes. I then did the chat feature online and got someone right away, seriously within one minute. They told me my package was in route to shipping so I could not cancel. I told them that I needed a supervisor to contact me and that I had canceled this package. No one contacted me. I then started getting a series of emails, which I can provide, that said all the items were shipping to me, even the item I canceled when it becomes available. So, I made three calls and one chat contact to get myself no where. I responded to those emails and told them of all of this and that I would be filing a complaint with Complaintsboard.com. The package showed up Sunday, 1/3. I opened it, and filled out the return address and saw that I have to pay $7.95 to return the package to them that I canceled. Already this morning 1/4 that package is already to USPS for delivery back to Signals. I am a fairly technology savvy person, and I shudder to think what this process would be like with someone older or with less experience. This CSR was awful in the fact that I spoke with people who told me they were taking notes and were going to do something and then didn't, and that happened three times. I don't want people to be treated like this, I for one will never do business with them again.

On November 3rd I called "Bas Bleu" of 5581 Hudson Industrial Parkway, PO Box 2599, Hudson, Ohio [protected] at [protected] and ordered from them on my debit Mastercard from page 25 little author ornaments (i.e. Emily Dickenson, Edgar Allan Poe, Jane Austin and Charles Dickens and paid fourty eight dollars twenty four cents total with it; i.e. $24.95, $8.99 shipping and $3.75 tax. To get to the point when the set arrived I'd observed that the hole and the string that is supposed to hang the Edgar Allan Poe ornament was missing so I called and informed them that I was returning them and requesting an exchange. However, I did not get the opportunity to bring the damaged set back to the post office till December 28th and it is dated (the receipt) 12:56 pm. They arrived at Bas Bleu on Monday, January 4th. The problem is that even though I now have only one set I have been charged and billed twice I paid for out of my Mastercard because Bas Bleu took out an additional $48.24 from my debit card unauthorized for 2 sets and now they are reluctant to reimburse me the forth-eight dollars twenty four cents ($48.24) they owe me! They took it out on or about [protected] and again on [protected] according to my Sterling Bank transaction history! I called there today and spoke to a customer service specialist who claimed her name was "Mary" at about 3:25-3:35 pm EST Saturday today [protected] yet she treated me as if I had the intelligence of a flea! She said: "Call back in about twenty four hours and we'll have more answers," even though she admitted I had paid twice. So I told her in so many words that she was playing games with me and that I'm entitled to a full refund in my debit Mastercard for the full sum of forth-eight dollars twenty four cents! So she kept saying: "You'll get it back within thirty days," when I told her that it doesn't take that long to reimburse my money from my debit card back into my bank it only takes a couple of days so she insulted me by repeating that again and I hung upon her because she did not treat me respectfully but like she thought I was an imbecile or some kind of mental defective when I am anything but. In other words what she was saying was that I'm not going to get any refund whatsoever. That's what she was saying. I'm not stupid! I do not know the order number of the first order of the little author ornaments but the second one that I have was #PA897153. And I sent the first set back insured by the United States Post Office the Coram, NY Post Office Coram Post Office 117 (and paid for shipping) Paul's Path, Coram, NY [protected]. Clerk: 10 Weight: 1 lb. 3.30 oz. Tracking #*** Insurance: up to $50 it says. [protected] Expected Deliver Date 01/04 and "Mary" admitted that they received my damaged set that they'd sent me. Please advocate for me and help me to get reimbursed my forth-eight dollars twenty four cents ($48.24). In the meantime, I will think twice before doing business with them again. I will deeply appreciate what you do for me. Thank you so much. See Attached