On May 1st I mailed a money order to Unicel 's PO Box address for payments from Madison, Wisconsin for $40.00. The money order came from Wal-Mart and instead of a carbon copy of the money order they give you this dinky little piece of paper that you rip from the right side of the money order to keep for your records. I did this and kept it (thank God). Around May 25th, Unicel sent me a rather snarky text telling me to call them and the next day a bill saying I owed $88.00 (which included my next month and the PREVIOUS month which I had just paid). I called their financial services department and got some foreign lady who spoke barely six words of English. From what I gathered, she said I had to fax the front and back of the little receipt for the money order. I said I would and actually bought the receipt to the local office and they photo copied it and faxed it for me (since I didn't want to pay more $$$ to Unicel at this point). Well two or three days go by, I'm now in Madison, Wisconsin again when the Unicel office is in Duluth, Minnesota. My phone gets shut off without any warning and then the beast in financial services who doesn't speak English told some customer service rep to tell me that "she said she called you yesterday" and that instead of the receipt I provided I had to get a photocopy of the money order to prove what account they (UNICEL) put it on.
I am about ready to not pay anything else, write to the BBB, and get rid of this contract and go to prepaid service with another provider. I have to pay $24.00 total to do a 'money gram money order search' and then find somewhere to fax this paper to Unicel and the entire time - MY PHONE IS OFF! Or I can repay the $40.00 I've already paid.
I am so furious, I hate this company!
I have had nothing but bad service with UNICEL. When I called to complain about the bad quality of service I was having they told me it was because of the leaves on the trees. I had to stand in one corner of my living room just to get service and there is a tower a short distance down the road. Not once did they ever offer me a discount or any form of apology. Then when I told them I had to get another provider 3 months before my contract was up because I needed better service they said fine we will put you on a low plan until your contract is up and then just call back on this date and we will close your account. When I called back to close, they said oh no you need to have 30 days notice to close your account. So not only have I not been able to use the phone I now get to pay another 30 days on a useless phone. UNICEL do not believe a word they say!!!
I neither signed up for, nor do I want Info2Go. Please remove it from my account and reimburse me for the $9.99 charge on my last bill.