I puirchased a double 8' tall wrought iron door a few months ago and posted about the poor quality and having to get another company to reinstall the door. I was once again surprised a few weeks ago when the large lower raised panels ( 24" x 24") had cracked and swollen, which is odd for an iron door. Further investigation revealed that the panels were constructed of fiberboard which is a mixture of sawdust and flue. I have paid another company $1500 to repair the damage. Buyer Beware!
On 4/5/2011 My Wife and I paid Richard Wallace of Ultimate Iron Works, $2500.00 for an Iron Door, we were told that if would take 4 to 5 weeks to complete. Well it's 06/17/2011 and we still have no door and no refund. We had called Richard Wallace about 3 weeks in and he said door was on track and would be done and installed within the next 2 weeks and after that is when the Non responsiveness started|.
those weeks come and go and NO DOOR, we call many times after that and get NO resonse at all from him|. Then a week later I get a call back from Richard who acts suprised the door hasnt been installed and apologies and says it will be installed this friday That was to be [protected]!.
I *** work and wait and call and guess what, no show and no call backs.. this goes on thru may till I get a call on 5/25/11 from a Joe with his company, hes says the glass is being delivered and they will install the door this friday on 5/27/11;. guess what again NO SHOW NO CALLS". I have called and requested my door or a refund several times and this guy doesn't care:. I have no recourse, So i am filing against him and his co. in court, have contacted the BBB and will be contacting the states attorneys office as this seems to be a habit for this guy. We will also be contacting a few local news sources as they have people that do reports on company like this.
I paid $5000 for a wrought iron entry door. Mr. Wallace cancelled installation on 3 separate occassions. The quality of the door is bad and the installation is worse. I am having another company to come and reinstall the door. I should have checked with the BBB and Angie's List before contracting with him for the work. Buyer Beware!
It seems that somehow my complaint of Ultimate Iron Works has mysteriously disappeared from this posting. This thief came to our home April 2, 2010, left with a deposit check in the amount of $2450.00 and has never returned to our home, returned any calls and has never done any work of any kind. We did manage to get him arrested in January and he bonded out the next day. There are criminal charges pending against Mr. Wallace and I will succeed in getting this "Con-man" off the street. If you have any doubt about my tenacity to get this done, you may contact me for the complete story of this sub-human at my mobile [protected]. Warren Bobo - victim #?????
ULTIMATE IRON WORKS is a fraudulent business. I have never dealt with a con man before, but the owner, Richard Wallace, makes money by setting you up thinking that the job he will do is legitimate. His website looks the part, but when you read closely on all of it, there are many errors.
He takes your downpayment after getting you hooked on his presentation with all the samples on his laptop and physical samples he brings to your doorstep. He measures and discusses the design on your door.
He does not follow through, nor does he return your phone calls. I earnestly asked for my refund, and he never called to set up a time for that. I sent him an e-mail and left a message asking for the $ 1250.00 that he took from me. He needs to be stopped. Sad to say, there seem to be loop-holes in our system for this kind of behavior.
He has an F score with BBB. I found this out too late.
I also made the mistake of purchasing an iron entry door from the infamous Richard Wallace. Delivered as promised and the door looked the part. Then the spring rains came and when the rain ran down the window it ran directly onto the entry floor. Called Richard who promised to fix the window and a date was set. No show. another date was set. No show. Then richard stopped taking my calls. I stopped trying for a while then in the rain storm last night 9/2/10 I called again and Richard answered. He began resiting to me my BBB complaint against him and told me that the water issue was my f__k__g problem. As I was hanging up the phone I am sure I heard him invite me to Dallas for a nice warm face to face meeting. What a swell guy. Richard Wallace should not be in business and I will continue to tell my unfortunate story until I hit the right cords with the right people. I am very sorry that others have met wth the same fate/scam.
After receiving a payment of $2300 for material cost up front, Ultimate Iron Works failed to properly staff the job, failed to provide the materials I paid for in advance. After multiple requests to return and perform the scope of work you eventually stop taking my calls never returning to the job, basically becoming unreachable. As a result of unreasonable length of delay, failing to provide and install materials at the time originally anticipated has cause a serious safety problem in my house for family, friends, and guests which conditions include, without limitation, trip hazards, 15 ft. fall hazards. Don't use these crooks.