They were quick to get a senior loan officer to take your application over the phone and arrange an appraisal. After that... GOOD LUCK TRYING TO REACH HIM AGAIN! No response to days of emails, phone calls, voicemails, NOTHING. You are locked in once you pay for your appraisal, but now I have no idea what to do next. How can anyone work with a company like this?
Simply put, I found them on Bankrate. They had the best rate and their loan officer got back to me quickly but then the story is quite familiar.
- Once I signed the documents the customer service dropped off like a rock.
- Closing was a mess. Loan package completely messed up.
- New loan package conveniently did not include a $350 credit for appraisal
- Closed January 2010 and still do not have my credit