Sunday Times reviews and complaints

I was called by a Sunday Times sales in November 2010 with whom I agreed on subscribing to Sunday Times. The agreement was that the subscription starts from the 1st December 2010 which I would start paying for on pro rata on the 27th December 2010. I never received a single copy from them since the so called subscription started. Since Dec 2010 I have had Avusa 6446518 reference debiting my bank acc as follows: R78.00 – Dec 2010; R54.60 – 25 Jan 2011; R26.87 – 25 Feb 2011; R50.38 – 25 March 2011; R67.17 - 25 Apr 2011 & R67.17 - 25 May 2011. Since January I have been calling STimes to establish what is happening because I don't receive any Sunday Times copies. The operators I spoke to in Janinclude Yvonne, Nicholas and Sithembiso. All I got was “We’ll get back to you”. On the 2nd February 2011 I spoke to Marcia and Momoeti and they told me the same story. On the 28th February I spoke to Philani and Fikile who did not help with anything neither. When I wanted to someone in charge I was told that Mpumi was a supervisor but I can’t call her, she can only get back to me – she never did. I also wrote a complaint on 28 March 2011 to no avail. I’m utterly disgusted by the level of incompetence shown by such a big establishment..

Thusfar i have only received two copies of Sunday times in May

Again no delivery of the Times this morning, If they at least honest and tell you sorry, but nothing. I phone 4 times (can provide call records) and then being promised it will be delivered today and then nothing. If I look at all the complaints then I am glad my subscription is coming to an end and Avusa don't work of an account of me, because I can't stand for such a horrible service and aslo dealing with an agent that is rude on the phone.