Southern Fidelity Insurance reviews and complaints
Travis
This guy is asleep at the wheel. Doesn't give a bleep. Talks with a complete lack of interest. Rude. More than unhelp. Hung up on me on second call. Keep in mind - the wait to even speak with someone is highly time consuming. It states that the call is recorded for quality purposes. If that's true - then they have no quality assurance department.
Read full review of Southern Fidelity Insurancehomeowners insurance. homeowners beware!
I had storm damage to my roof and it started leaking In March 2018. I called Southern Fedility and filed a claim. I've had this insurance company for over 12 years. I've never filed anything. They sent the adjuster out to assess my roof and interior damage. We had 60 MPH winds when my roof started leaking. The adjust took pictures of the ceilings and roof. Weeks go by and I called them asking about my claim because I need to get the damage fixed. NOTHING! I finally get a letter in the mail with a check for $2500 for the damages! Unreal! Even with my deductible my roof cost $11, 000 to fix and I've had 3 roofers assess the damages take pictures and submit them to Southern Fidelity. The $2500 will not even covering the cost to fix the ceilings! I've hired an attorney and if we get them to pay my claim the attorney is capped at $1000. I am so frustrated! The winds were so bad that 3 of my neighbors had to replace their roofs and my dryer vent blew off my roof. After this is settled I will get another home owners policy and do my research on the insurance company! DO NOT GET A HOMEOWNERS POLICY FROM SOUTHERN FIDELITY! I would rather pay a little more every year and have my home covered for a disaster or act of god!
Refusal of Ins. Co to pay Claim
My husband and I had to update some plumbing from the street water meter to the house. During that inspection he noticed we had extensive water and mold damage under the master bathroom. He told us about it and we called our contractor, then made a claim with our insurance company. It would cost us over $15, 000 to gut the entire bathroom and get rid of the mold issue. New plumbing was needed, walls, floors, shower, shower tile and floor tile had to be replaced. The insurance adjustor came by the house, didn't want to crawl under the house as he "had such nice clothes on!" So he based his interpretation on the few blurry photos that were taken by the previous plumber. Then Southern Fidelity said it was time for us to renew our annual policy. So we did. Just when they received our renewal $$$, they DENIED the claim. Said they didn't cover that type of damage.
Just a warning to anyone thinking about using this insurance company...DON'T!
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