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The good, the bad, and the ugly - discover what customers are saying about Song Ticketing

Welcome to our customer reviews and complaints page for Song Ticketing. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Song Ticketing.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Song Ticketing's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Song Ticketing, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Song Ticketing. Your feedback is an important part of our community and will help others make informed decisions.

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10:12 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am filing a complaint because the website I used to purchase event tickets from did not allow me to choose my seats and after seats came in the last row, I phoned several times and requested to pay for upgraded seats and the vendor did not return any of my calls. The tickets were never used. I then filed a complaint with the BBB and Song Ticketing did not return any of the calls made to them by the Better Business Bureau.

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1:40 pm EST
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Song Ticketing Rip-Off

Bought tickets from this rip off "artist". Could not provide seats I paid for; said my purchase was just a request. Damn, my money that was taken from me was not request. Then offered other seats with a discount; no credit has been sent to me. Then sent tickets for the wrong date stating this is what I originally purchased. Bull s--t; I'm not on drugs. Called the bank and have a provisional credit. Filing a police report in my State of MD and charges against the ###s for committing fraud.
Don't listen to their crap about all sales being final - I'M GOING LET A JUDGE DECIDE. Oh and forget about them answering your e-mail and returning your phone calls. Let's put these crooks out of business.

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kbbe
, US
Mar 09, 2012 10:34 pm EST

same thing happened to us how did you make out we'll join you in a suit against them. There seems to be a lot of complaints against them

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lmv70790911
Warwick, US
Feb 26, 2012 3:14 am EST
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I am planning to take Song Ticketing to small claims court. If anyone is interesting in joining me, please e-mail lmv70790911@hotmail.com

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1:34 am EST
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Song Ticketing Misleading Information

I thought I was buying tickets directly from the venue however I was apparently directed to Song Ticketing by a mechanism which I don't understand. On the web site I selected Orchaestra Seating when the message came back as "best available - center section" I selected yes. When I received the tickets I did have center section but in the nose bleed section of the theater. I put the tickets in dispute with my credit card company however the seller has the recipt is deceptively worded to show only best available center section with no level identified. In addition the tickets were priced at the orchaestra price so the deception is difficult to identify. Bottom line was that I paid over double the face value of the tickets plus a shipping fee.

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Shc410
, US
Jun 01, 2011 6:36 pm EDT

I am going to the Zac Brown Band concert at the hollywood bowl and got tickets through ticketturbo.com. The tickets said, 3rd level, behind Terrace boxes. My wife called to be sure the tickets were 3 levels back from the stage, behind the terrace boxes. Ticketturbo confirmed they were so we bought the tickets. Turns out there were three levels behind the Terraces, not three levels from the stage like they had assured us they were. Called ticketturbo to no avail, no refunds is what they said. They told me to call the originator of the tickets, songticketing.com. I called them several times, no answer. I then emailed them and they gave me the run around. I think both companies should be liable for their mistakes. I understand no refund, but not when you say one thing and give different tickets!

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Chevalier
Chatham, CA
May 29, 2012 6:06 am EDT

I was on a Ticketmaster website to order 3 tickets for the Johnny Reid concert in Hamilton Ontario. How on earth does a customer end up on Song Ticketing-ticket sales? I know I was on a Ticketmaster site obviously not the actual site. I ended up on Song Ticketing, Next surprise the tickets were to be around $59.50 + an administration fee. When I got my Visa statement and paid attention to the information I found first that it was not Ticketmaster it said Song Ticketing and secondly the price for 3 tickets was converted from Canadian to US and then back to Canadian on my visa bill my charge was Canadian $390.09 not $178.50 plus shipping charge..
What a scam. How does this company get away with this?

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Jack mession
Ocala, US
Jun 12, 2011 6:35 pm EDT

Song Ticketing is a rip off and contributes to fraud on credit cards... My credit card information, was some how stolen or aquired and tickets for an event were ordered... even though I notified Song Ticketing that same day that it could have been credit card fraud or the information stolen via my lap top through a virus or phishing or over the internet... they still processed the orders... To me, they are contributing to the problem when credit card information is taken... This is not a reputable vendor... You think they would not process these type of orders...
Don't use this service, , , these people are crooks !

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Cresine
, US
Nov 17, 2010 1:36 pm EST

Wife ordered tickets ($530 worth) to the Russian Ballet days ago from these unscrupulous scheisters. FedEx.com says tickets still have not been shipped.

Called customer service repeatedly and finally got a callback. *** bimbo named "Ilene" could not tell me the the numbers of our seats - though my card has been charged (meanwhile plenty still available from the venue - wish I had checked there first.) I am now working with AmEx to dispute charges...

A word of advice when buying online tickets: NEVER buy from a seller that cannot provide you ticket numbers at the time of ordering. It is a scam to sell you *** seats at inflated prices.

BE WARNED. DON'T DEAL WITH THESE CROOKS. You will regret it.

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lmv70790911
Warwick, US
Feb 26, 2012 3:16 am EST
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I am planning to take Song Ticketing to small claims court. If anyone is interesting in joining me, please e-mail lmv70790911@hotmail.com

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DaytonBassChick
Dayton, US
Jul 06, 2011 2:46 pm EDT

I THOUGHT I was ordering tickets fron Sade's official website. It turned out to be ConcertTour.org. I Googled them and didn't find out anything bad about them so I relaxed a little. HOWEVER, shortly after I'd made my order they sent me an e-mail saying that my tickets would be provided by a third party. That third party turned out to be Song Ticketing. The tickets came via Fed Ex and they were Ticketmaster tickets that they'd printed on a computer. I called Ticketmaster to make sure that they're legit, but I'm still nervous. WHO KNOWS how many copies of these they printed? I just e-mailed the bank to have them cancel my credit card.

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george penta
Encino, US
Jun 08, 2011 4:45 pm EDT

0n 5/31/11 I purchased jethro tull tickets at the Greek theatre I was told by the agent of song ticketing I would be seated in the B section center rt side. When I picked up my tickets at fed-ex my tickets where in row c benches. All these complaints are valid I have never experienced a problem like this bef0re. I have called many times to resolve this situation with them before sat. june 11 at no prevail to me. these people at song ticketing should be put out of business I`m going to contact the greek theatre to let them know the problem with this ticket company. I`m going to also contact legal advice on this matter and the better business bureau about song ticketing . another pissed-off consumer. george from california

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Smarterthantheaveragecustomer
Framingham, US
May 09, 2011 10:53 pm EDT

You people are dumb. It's not the website's fault, it's the broker's fault because they list the tickets on the website.

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disappointed gramma
, US
May 03, 2011 12:30 pm EDT

I bought tickets for the circus. They make their site look like the ticket seller you normally use and you don't know who this is until you've placed your order. Asked for express shipping and still did not get my tickets. Filed a complaint with the attorney general of CT. Unfortunately there are no tickets left from the regular seller and this was a gift for my grandson's birthday. DO NO EVER BUY ANYTHING FROM THESE PEOPLE.

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shuster
sunnyvale, US
Apr 21, 2011 6:56 pm EDT

I completely agree! Same thing happened to me. They make it look as though you are buying direct, they overprice the seats, and you end up in nosebleed sections instead of the 'center" section they advertise. I detest these people and will NEVER use them again!

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12:36 am EST
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Song Ticketing Misleading info

your web address is very misleading. .i thought i was purchasing tickets from the actual box office at the township. .if you are proud of how you promote your product. .you should add your name to your web address like ticketmaster. .at least they put ticketmaster/township auditorium! Yes I finally did read the SMALL print of this website that is in the upper left hand corner :( I now realize that I was not the SMART shopper and also got over-charged $100 (mainly because I purchased a ticket for a child under 6 which if I would have went to the correct website would have seen that it was free!) Its just a shame that I bought these tickets in such a hurry and its a shame you'll do what it takes to get somone to come to your website that does not even promote your company!

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MAD AS HELL!!!!!
, US
Jun 10, 2011 12:44 pm EDT

Bought tickets to Jennifer Hudson concert at the Beacon Theater in NYC. The concert was canceled and now there is no way of contacting Song Ticketing. The phone rings and rings and no one has answered my e-mail. DON'T BUY FROM THIS COMPANY! I had to call the credit card company to put in a complaint. Now I have to wait 10 days to see what they do. These tickets were well over $250.00 plus handling and FedEX charges.
What a rip off. Everyone should send their link to all their friends so no one uses them. Maybe they will go out of business.

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googled scam
Rochester, US
Apr 01, 2011 6:50 pm EDT

just figured out that I had been scammed buying tickets for the Lion King in Roch. NY. when I googled the search for Lion King Tickets Rochester NY this was the first site that came up so I also thought that I was making a legitimate purchase as well. Sitting in seats that I thought were in a completely different location due to this site's incorrect rendering of the theater I also saw that the actual ticket price was $67.50 per ticket, NOT $110 PER TICKET THAT I PAID ONLINE FOR! THEY CHARGED ANOTHER $22 FOR HANDLING FEES AND $15 FOR FED EX DELIVERY THAT TOOK 3 WEEKS AS WELL.
lesson learned... never again

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need new tickets
, US
Jan 17, 2011 3:09 pm EST

Inalsonthought I purchased tickets from a actual ticket booth,
only to find out I purchased from a third party. I have left numous
messages that have gone unaswered. I am at my witts end with these
tickets.I wish I new how get my money back and shut this web sight down. I am in desperate need to get whatI purchased.I saved up for these tickets as a christmas present. Now I can't afford to repurchase new tickets. Help

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theatermom
Houston, US
Dec 15, 2010 12:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am not sure about the price of the tickets that i have bought. They seem very in-line with what the other prices are for the same event, same location, same night. However...I just got notice from them that the show was either cancelled or moved. I called the theater to find that the show is NOT cancelled. However, when I look at the theater seating, I cannot find seats that match the tickets. They gave me Orchestra A, seats 113 and 115 (not even together !) but no such seats exist. I am hoping that when we get to the performance that we really do have legitimate tickets. We are traveling all the way from Texas to NY for a show for my daughter's 21st birthday. Money that we have saved and canot afford to squander. I hope that these are not internet slime stealing my daughter's dream trip.

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Bill McCabe
, US
Dec 14, 2010 11:37 pm EST

I was also ripped off by SONG TICKETING. I thhought I was buying tickets from the venue but had been sidejacked to another website. Bottom line is I spent $394 for $220 worth of tickets.

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