Soft Serve Clothing reviews and complaints

The Soft Serve Clothing website is a great place to find comfortable and stylish clothing. I recently purchased a hoodie from their site and while it wasn't the softest hoodie ever, it was still really comfortable. I think some people might have been disappointed because they were expecting something incredibly soft, but I found the hoodie to be lightweight and cozy.

One thing that's really cool about this hoodie is that it's made from recycled bottles. I think that's a great way to be environmentally conscious while still looking good. However, my husband did mention that the hoodie looked a bit cheap. I don't necessarily agree with him, but I can see why he might think that.

The best part of my purchase was actually the free blanket that came with it. The blanket is incredibly soft and cozy, and I've been using it every night since I got it. I think Soft Serve Clothing should advertise their products as the most comfortable rather than the softest, because that's really what they excel at.

One downside to ordering from Soft Serve Clothing is that shipping is quite slow. It took a while for my order to arrive, but I think it was worth the wait. Overall, I'm really happy with my purchase and I would definitely recommend Soft Serve Clothing to anyone looking for comfortable and stylish clothing.

I remember when I first stumbled upon Soft Serve Clothing a few years back, I was ecstatic to find a company that had such unique and trendy clothing. However, my recent experiences with them have been quite disappointing. I placed an order in October and was eagerly waiting for my package to arrive in November, but it never did. I tried reaching out to their customer service team, but all I got were excuses and no real answers. I decided to wait until February, but still, nothing came. After a lot of back and forth, I finally received a refund.

Despite my previous experience, I decided to give them another chance and ordered a hoodie on March 12th, with an anticipated shipping date for this month. Unfortunately, I haven't received any updates or emails regarding my order. I'm starting to lose hope that I'll ever receive my hoodie. It's a shame because I used to love this company, but now I wouldn't recommend them to anyone.

I'm not sure what happened to Soft Serve Clothing, but it seems like they've gone downhill. It's frustrating to see a company that used to have such great products and customer service fall apart like this. I hope they can turn things around and regain the trust of their customers, but for now, I would advise against ordering from them.

I gotta say, I'm pretty disappointed with my experience with Soft Serve Clothing. I was trying to get a Christmas present for my mom - a cozy blanket and hoodie - and I placed my order way back on December 14th, 2022. But it's now February 17th, 2023, and I still haven't gotten my stuff! I've been emailing their customer service team over and over again, and all they keep telling me is that the shipment got delayed. Like, come on, how many times can you push back a shipment?

Anyway, I finally got fed up and asked for a refund. But instead of giving me my money back, they just keep offering me a "credit" to use on their website. I mean, what good is that gonna do me if I can't even get my original order? I've told them multiple times that I want a full refund, but they're just ignoring me now. It's like they don't even care about their customers.

Honestly, I'm starting to think this whole website is a scam. I mean, why else would they be so shady about giving me my money back? I've even had to dispute the charge with my debit card just to try and get some resolution. It's a shame, because I was really excited about the stuff I ordered. But now I just feel ripped off and frustrated. Save yourself the trouble and don't bother with Soft Serve Clothing.

I was really excited when I found Soft Serve Clothing's website. I saw a dark purple sweatshirt that I just had to have, so I "pre-ordered" it in September 2022. It cost me $49, which I thought was a bit pricey, but I was willing to pay it for such a cool sweatshirt.

However, it's now January 2023 and I still haven't received my sweatshirt. I was really disappointed when I realized that the site didn't give me a delivery date when I made my purchase. I had no idea that I would have to wait this long to get my sweatshirt.

I decided to email customer service in November to ask where my sweatshirt was. To my surprise, they actually emailed me back! They told me that my sweatshirt was a pre-order, so it would take some time to arrive. I was a bit annoyed that they didn't tell me that when I made my purchase, but at least I had some information.

However, I was really upset when I saw that Soft Serve Clothing was deleting negative comments about orders not arriving on their Facebook advertisements. I mentioned this in my email to them, and I think it's really unfair to customers. People see all of the positive comments on the advertisement and have no idea that there are problems with orders not arriving. It's really frustrating and makes me feel like I've been scammed.

Overall, I would not recommend Soft Serve Clothing. While they have some cool products, the lack of information about delivery dates and the deletion of negative comments on Facebook make me feel like they're not a trustworthy company. Save your money and buy from a different company instead.

I was so excited to order a pre-order item from Soft Serve Clothing back in October of 2022. I couldn't wait to get my hands on it and show it off to all my friends. However, it's now February 7th, 2023, and I still haven't received my order. I've contacted the company multiple times, but I keep getting the runaround. They tell me that there were "delays" or that the items were still being "handmade". It's frustrating because I just want my order already!

To make up for the inconvenience, Soft Serve Clothing gave me a $25 gift card. At first, I was excited to use it for an in-stock item. So, I placed an order on January 3rd, 2023. But, here we are over a month later, and I still haven't received my sweatshirt. It's disappointing because I was really looking forward to wearing it.

Honestly, I wouldn't recommend Soft Serve Clothing to anyone. The wait time is just too long, and the customer service isn't great. Even if the clothes are incredibly soft, it's not worth the headache and frustration. I wish I had saved my time and money and bought from another company. I won't be ordering from Soft Serve Clothing again.

I gotta say, I'm pretty disappointed with Soft Serve Clothing. I placed an order way back in September and I still haven't gotten my stuff. I've been emailing them constantly for updates, but they never reached out to me to let me know about any delays. It's now December and they're telling me that my order is delayed for the third month in a row! What the heck?

I tried to switch out the items that were holding up my order, but even though they were still showing as available on the website, they told me they were out of stock. What a bummer. I wish I had looked into this company's reviews before I ordered from them.

So, just a heads up to anyone thinking about buying from Soft Serve Clothing - be careful! Make sure you do your research before you place an order.

So, I decided to give Soft Serve Clothing a try and ordered a hoodie from their website in September. I knew from the start that the order wouldn't be shipped until late October, which was totally fine with me. However, as mid-November rolled around, I still hadn't received any updates on my order. So, I decided to reach out to their customer service team via email to inquire about the status of my order.

To my disappointment, I was informed that my order was delayed but should ship by the end of the month. I waited patiently, but mid-December came and went with no updates on my order. I was starting to get frustrated, so I reached out to Soft Serve Clothing again, this time asking them to cancel my order and refund my money. However, they ignored my request and simply told me that my order was delayed until late December.

Now, it's mid-January, and I still haven't received any updates on my order. I'm starting to feel like Soft Serve Clothing is a scam company, especially since I can't leave any reviews on their website or comment on their Instagram posts. It's frustrating to see that they have over 20,000 reviews on their website, all conveniently 5 stars, but I can't leave my own honest review.

Overall, I'm disappointed with my experience with Soft Serve Clothing. While I understand that delays can happen, the lack of communication and transparency from their customer service team is unacceptable. I wouldn't recommend this company to anyone and will be looking elsewhere for my clothing needs in the future.

I bought a dope deep purple jogger hoodie set from Soft Serve Clothing on December 15th, 2022. They took my money right away, but it's now March 11th, 2023 and I still haven't gotten my set. Mary, Wanda, Sue, and even the Customer Claims Specialist "Darryl" keep giving me the same excuses that everyone else has mentioned in their reviews. It's crazy that these "companies" are out here doing this. And then they try to play you by offering something free, but only if you buy something else.

I just want my damn order #***527! I'm sick of all the excuses. I'm gonna have to report this company soon, mark my words. It's not right to treat customers like this.

I gotta say, I had high hopes for Soft Serve Clothing. I mean, their website looked pretty cool and they had some dope clothes. So, I decided to make not one, but two separate orders. Big mistake. The shipping delays were ridiculous, man. I waited and waited and waited some more, but my orders never arrived. I was so fed up with waiting that I decided to cancel both orders.

But let me tell you, canceling those orders was a whole other headache. Customer support took forever to answer my emails. And when they finally did, they gave me some lame excuse about why my orders weren't shipped on time. They even offered me a $25 credit if I didn't cancel my orders. Like, seriously? I don't want a credit, I want my clothes!

It took forever to get my orders canceled. The days in between replies were excruciatingly long. At one point, I was so sick of waiting for an email that I had to message them on Facebook. And guess what? I got the same run around a second time. All that aggravation for an overpriced cotton hoodie.

I will say that when I did speak with customer support, they were polite. They explained the shipping delays and all that. But honestly, it didn't make up for the weeks (over a month!) of waiting. I'm not sure if I'll ever order from Soft Serve Clothing again.

Got my hoodie from Soft Serve Clothing after waiting for what felt like forever, and I gotta say, it's not great. The fabric is supposed to be "soft as cashmere" but it's more like a 2 out of 10 on the softness scale. It's not terrible, but definitely not anything special. And after just one wash, it looked like I had been wearing it inside out for a week. Not a good look.

The little fluffy nubs on the outside of the hoodie are supposed to make you feel like you're "living on a cloud" but they don't really do anything for me. I mean, they're cute and all, but they don't add any extra softness or comfort. And let's be real, the fabric isn't really that fluffy anyway. I probably shouldn't have used that word to describe it.

If you're still waiting for your order, I would honestly just cancel it. It's not worth the wait or the money. The hoodie is just okay, and definitely not worth the hype.

I purchased 2 hoodies ($104 total) on September 14. The delivery was a bit slower then expected and I understand because of COVID and the fires in CA (I also live in CA). I emailed them on September 30th and had requested an update from this company. After not hearing back, I requested a cancellation from them. They emailed me back three days later with a generic email saying that the item was still being processed and that there was a delay. I understood that but like I had stated previously, I wanted a cancellation. I emailed them again asking them to please cancel my order (this was supposed to be a gift anyways and was already late, $100 is a lot to me..) and they emailed me back with the SAME exact generic email. After at least another 6 emails were I request my cancellation, I have not been able to get in contact with anyone. The hoodies are very late and frankly, I want what I paid for. Like I said, $104 is a lot to me and I would have appreciated customer support to match that cost. Now that I have emailed them AGAIN, they told me I need to pay for my return. This is an absolute nightmare and I wish I had known this before ordering. I really need my money back and they aren't helping

I bought a hoodie on 11/9. They contacted me and said the color I ordered was not in stock so I could wait or select a color in stock. I risked it and picked a color in stock. The shipping was fast. I got it on 11/14. It was a gift. My boyfriend did not like the color. The fabric feels like cheap polyester. I requested a refund after *** confirmed the new hoodie was returned. I am getting the run around from them as so many others state about getting a refund. I called the phone number on my credit card for them and it has a voice mail and then it hangs up on you. I encourage everyone on here to call it - *** I plan to report them to the Complaintsboard.com the *** and my credit card. STAY FAR AWAY from this company. PS - they send replies at 3 am so I am assuming they are not actually in *** SCAM. I have gone back and forth with the company on line via emails. They admitted they received my returned merchandise. They lie and tell me they refunded me. I called my credit card company twice and there is no pending refund. It has been 6 days since they said they refunded me. I mailed it on 11/16 via *** with tracking and they received it on 11/18. It is 12/5 and I do not yet have my $65 refund.

I purchased two sweatshirts online from this company on August 19th. 10 days later I emailed them to ask the status of my order, as I had not received the product nor any tracking information. They replied back that my order was in production but because of COVID-19 they were behind, And that my order should ship in the next 7 days if not sooner. on September 19th I emailed them again to find out where my order was, as I still had not received the product nor any tracking information. They replied back that they were still behind and that as soon as my product was ready it would ship out and they would send me tracking information. I replied back asking for a refund. They replied back(September 21st) that they would give me a $25 discount towards any future purchase in my package and that my order was currently processing and due to ship soon. I replied back that I didn't want it and I want my refund. They have not replied back. I emailed them again on September 22nd asking for confirmation that they will be processing my refund and to let me know how long it would take. It is now September 23rd and I cannot get a response back from them, when previously they would respond back to me within 24 hours. I feel like they have scammed me and I have to fight to get my money back now

I ordered my sweatshirt and joggers back in September and they came in on 10/30. When they came in, the joggers had a huge hole on the waistband and I emailed customer support to let them know. I was told to take pictures (which I did) and was told I would be sent a replacement pair. A few days later, I received notification that the company sent out a replacement hoodie (my hoodie that came in was fine, the joggers were damaged). I contacted customer service again and informed them that they were sending out the wrong item. I was told by *** that I was supposed to refuse the unopened package when it came in from *** I did it the day it came in on 11/3. The next day, I received another package via *** Not knowing whether it was the correct item I refused it as well (no one from customer service told me what was going on). It has now been several weeks and when I contacted customer service again, they said that I refused them and I have to wait on the warehouse to get back to me. I am extremely frustrated with the handling of this issue that I had no control over due to faults that were not mine. I have done everything that was asked of my by your company and at this point, I would either like a refund, or to have the joggers that I ordered over 2 months ago be shipped out to rectify the situation. Order Number

I have ordered 9+ women's hoodies from Soft Serve Clothing. The one that is disturbing me the most is the order I placed on July 21st. After thirty plus emails about when my order would ship, all I receive are generic responses that they are short staffed, can't source the materials needed, etc. However, they finally said my order was being shipped as of September 17th, and they provided me a USPS number. Upon tracking the number, all it says (as of 9/24) is a label was created, yet IT WAS NEVER D3ELIVERED TO THE POST OFFICE. I called USPS and they are NOT in receipt of pkg. This company continues to provide me with bogus tracking numbers, alleges that there are fires in Oceanside, CA causing delay (which is a LIE), and there is NO phone # to call these people. Now they're telling me, USPS is having difficulty scanning items, thus the delay. USPS, by law, must SCAN an item once it is delivered to the post office. In summary, this company continues to roll out new colors of their hoodies, without satisfying the back orders from 2-months ago. They take your money and then don't send you the merchandise. It's WRONG on so many levels how they continue to lie to their customers, and something should be done about this. Waiting 2-months to receive a sweatshirt and then to receive a BOGUS USPS tracking # is unacceptable. Businesses like this should not be allowed to continue this and scamming customers.

I placed an order on 8/21, for clothing and paid $280.80 at the time of purchase. I have been in contact with the company on numerous occasions since I have still not received the items. First, soft serve clothing blamed covid for not shipping my purchase, their shipping warehouse, then the shipping company, and back and forth between those excuses since. I have requested a complete refund numerous times since November, because at first I tried to be patient, but now it has become ridiculous. The customer care specialist, McLlien, has stated on 9/12, 11/7, and 1/17 that they were personally assuring me it would be shipped within 24 hours. Nothing has been done to this date. I would like to be refunded immediately before I have to contact a lawyer to sue for my money as well as interest and damages. I have said to them via email conversations, since there is no phone number or other contact information available, that I would take action by pressing charges, reporting them, and informing the appropriate authorities along with social media, since November if the matter was not resolved and they have refused to do so. It is extremely upsetting, as I am someone whose family has been greatly impacted by this horrific global pandemic, to have a company use it as an excuse for poor business practice and what can now only be referred to as theft. I appreciate whatever helped you can provide in this matter. Thank you

I ordered clothing after seeing sale advertised. Reviews on website were mostly 5 stars. After purchase, I saw angry reacts on ads for business, and growing concerned I did a Google search for reviews of the company. I found reviews here and on TrustPilot and decided I did not want to purchase from this company, after all. I responded to the order confirmation email asking to cancel the order (within an hour of placing it) and received and automatic reply stating someone would help me within 1-2 days. The next day I received a marketing text from "Sarah" advertising the same "one-day" sale I already purchased from. I asked her to please respond to my email asking to cancel my order. She assured me someone would get back to me in a timely manner but said to reach back out to her if I had any problems. The next day I sent another email following up and received no response, but suddenly received a USPS tracking number (label printed, not yet received by USPS). I texted Sarah again and she told me the line she was texting on was for pre-sales support only and to email support. I responded I already had, and she didn't answer. Then at 2AM the next morning I finally received an email back stating the item had shipped but that I could return it if I still don't want it. However from what I can tell here, many people have returned items and still not received refunds after months of fighting for them, so now due to a lack of trust, I feel stuck with it and like I've been jipped.

After placing an order with this company, I waited for a shipping date which never came. Before reaching out to the company, I looked into them to see if this was a common issue with Soft Serve Clothing Company. It became clear that they have an abundance of angry/unhappy customers. I decided to cancel my order after not receiving a shipping date, reading their many bad reviews, and decided I did not wish to support a business with such a terrible reputation. I reached out the the company 3 times, asking to simply cancel my order and seek a refund. Each time, I received mostly auto-generated responses that did not address my request to have my order cancelled. I clearly stated I wanted to cancel my order and receive a refund. After receiving very unclear emails about what they were doing in response to my several cancellation requests, I received a shipping notification from the company. Hi Valerie, Thank you for getting back to us and we are so sorry for the delay. I truly understand your decision in just getting a refund. We are so sorry to have let you down in this occasion. I'll forward your order with our processing team and let them check with our warehouse team your cancellation request. Please let us know if you have other questions and stay safe! Thanks, McLlien Customer Care Specialists Soft Serve Clothing What does this email even mean?! I do not want this item. They acknowledged my words and shipped it anyway? I do not want other people to get scammed by this company.

I ordered two hoodies on 17 September , one Large in Steel Blue and one 3xl in Mint. We received the correct size for the mint hoodie, however the steel blue large hoodie was mislabeled and actually a 3xl. I contacted the customer service as soon as we noticed the mistake and they were to reship the proper hoodie. We received the replacement hoodie on 16 October (almost a full month after we notified of the issue) and it was again a 3XL packaged as a large. I immediately contacted customer service again and they promised to ship the proper hoodie immediately. Three days later, I was informed that the hoodie I ordered was out of stock and instructed to select a different color, which I did. One day later, I was informed the replacement color was out of stock, so I again chose a different color. Another day passes, and I was again informed the replacement color was out of stock and offered colors that I was not interested in and also wouldn't be available until sometime in November . They claim that the 'pandemic has created issues', yet they are still selling the hoodie I ordered in the color I ordered and in the size I ordered online. After refusing the colors I did not want, it went several days before a response just telling me again to pick the color I am not interested in. I would prefer a refund full for this hoodie as it appears they will never ship the product I ordered and if they continue to refuse, I want some sort of compensation for accepting a product I do not want and have no use for.

I bought a hoodie mystery box on a special sale advertised via social media. The mobile site I used for the purchase didn't show any clear information about the no-return policy. Their site repeatedly emphasizes an 'amazement' guarantee and promises easy returns for unsatisfied customers. However, I was far from amazed or impressed by what I received. The product's quality, appearance, texture, fit—every aspect was underwhelming. I expected a surprise in color, but the items were also exceptionally unattractive. They bore no resemblance to the images shown online for the shades I got. It felt like expecting a premium brand but getting a low-end imitation instead. When I reached out to customer service for a return, they denied my request, claiming my items were a final sale. I countered with screenshots of their guarantee as advertised on their site. In response, customer service sent a screenshot from a desktop site showing a different mystery box with a small note about being non-refundable. This experience has taught me to research a company before buying. Their reaction prompted me to notice that they remove negative feedback from their social media, although traces of such reviews remain. I'm reluctant to dispute the charges and keep the hoodies, but I refuse to pay for substandard merchandise. If Complaintsboard.com cannot persuade them to agree to a return at their cost, I am willing to challenge the charges.