Shipt reviews and complaints

multiple items not delivered customer service to address the issue was unacceptable on multiple levels On December 28 I placed a same day grocery delivery thru target. The order routes to Shipt. The driver kept in contact with me and sent a text once the order was delivered outside my door. I heard the groceries being dropped off at the door so I immediately brought them in. I instantly noticed that the two 6 packs of diet dew I ordered were not at the door. After bringing in the groceries I received an email stating the order was delivered. After going thru the groceries I noticed that multiple items were missing including apples, avocados, zucchini, bread, hamburger buns, cucumber and the soda. I immediately sent a text to the driver who informed me she could still deliver the soda when I continued with the additional items that were missing was immediately informed that the items must have been taken from my door. There is no way that happened as I heard her at the door and instantly brought them in plus I am on the third floor and none of my neighbors are home during the day. I immediately got on line to chat with Shipt. First off something that should have been a quick resolution ended up being a chat that lasted over an hour. My immediate request was that the items be delivered as I am high risk for COVID I always have groceries delivered. The instant response was we can't do that but you can reorder and have it delivered why would I pay again for items I should have received? The entire conversation revolved around the Shipt chat agent letting me know how this wasn't their fault. they refused to show a receipt showing the items that were ordered or any verification that the items were ordered and not missed. They also couldn't verify that the driver didn't deliver to the order before mine in error. After asking multiple times they finally provided an amount to be refunded and the amount was incorrect. I had to ask no less that 5 times to have the amount refunded and when I continued to ask about why the groceries were missed or if they could be re-delivered and chat agent Blake G continued to avoid the question continuing with how this wasn' there fault. He continued to dodge the questions giving vague answers. When I asked if for the name of a supervisor I could contact he gave me the general customer service number but no supervisor name. I asked again for a name and was told I am checking. I said can you provide your supervisors name that is a start again he said I am checking. Who doesn't know the name of their supervisor. At this point the conversation has become ridiculous and my frustration is mounting. After several more attempts I was provided the name of a supervisor. This was a first time experience with Target delivery and I can guarantee it will be my last. I don't understand why a simple issue that could have been easily resolved ended up taking over an hour with the majority of the time being told what they can't do for me and how this wasn't their fault. I am trying to understand why I as the customer am being inconvenienced for something that is clearly not my fault. how is this doing what's right. I have ordered groceries from multiple other locations since March with no issue the first time I try Shipt this is what happens. I would understand human error if Shipt took any accountability for the error and not spent the entire time trying to blame the customer. It's Completely unacceptable to assume the items were stolen when I immediately brought them into my home. The driver had another order they dropped off prior to mine so perhaps the items were delivered there in error but that according to Shipt wasn't possible. How is that not possible? Again being high risk for Covid I avoid the grocery store and needed the items so I paid for same day delivery. Now I must place another order for the missing items and based on the time of day I can no longer receive same day delivery. I will never use this company again and it gives Target a bad name.

It is completely unacceptable how difficult it is to cancel a membership. I suspect they make it difficult on purpose. I am a healthcare worker, and utilized Shipt services during a free trial. However, after being sent several texts while my shopper attempted to find my items in the store (a unique perk many may find convenient), I decided that this remote shopping service was, personally, not for me. A few days before my trial of Shipt ended I began the impossible task of attempting to cancel my yearly subscription - a $99 fee. After scouring my membership page for a simple 'cancel membership' option, as available on every other subscription service I have ever belonged to - it was nowhere to be found. I then had to 'Google' how to cancel my membership. The Shipt response was that I could indeed cancel on my membership page by going to 'manage my account'. That assertion is misleading. You are taken to a page about 'deleting your data' with no clear verbage about membership cancellation. The details of the 'data deletion' also explain that it can take UP TO FORTY FIVE DAYS for email confirmation to be received, and it is still unclear if this effectively cancels a subscription. It offends reason that a multi million dollar company, who touts convenience, cannot execute such a simple request. One concludes it to be inadvisable to try to procure thousands of new accounts when one can't even manage an email inbox. Former victimized customers may be suspicious of nefarious motives behind the lack of diligence at managing those requests, but I digress. The next Google search revealed that Shipt suggests I can cancel by phone. After attempting to get through between my patients with no success, and wasting 25 minutes, I stopped calling. My third Google search had Shipt advising me to send an email, which did not instill confidence when considering their admitted delinquency in that department. Contemplating the amount of time I'd already spent to get nowhere, I felt this was my only option. I sent the email with required information I was disappointed, but not surprised, to see the $99 Shipt charge on my account days later. My final Google search was simply 'Impossible to cancel Shipt free trial'. After scrolling past the 'Shipt Bulletpoint How To's' I found a 'chat now' feature on a Shipt website. There was a short wait, and then the gentleman with whom I spoke cancelled my free trial. I was relieved-briefly. He then advised ME to call Target to request a refund of my membership fee. I was stunned and honestly offended. He attempted to terminate the chat without offering a reference number, or customer service number for the department that handles this issue. I suspect this is the script they are given to follow. I objected to the idea that I should have to go down another customer service rabbit hole with no guarantee of a refund. Especially when I, as the customer, fulfilled my obligation by following the instructions provided by Shipt to cancel prior to the end of my free trial. Only then did he call Target to issue my refund- an action that took about 30 seconds (which I found suspicious.) I appreciate that he obliged my request, however, his eventual success at securing my refund does not excuse the obvious predatory behavior that Shipt is executing. Now is a pathetically opportunistic time to take advantage of essential workers/high risk people by using practices that are, at best, evasive, and at worst, abhorrent. I believe Shipt is counting on people who are already broken down and tired, giving up at any number of countless obstacles that are systematically put in their way, so they may tally another yearly subscription. If you, as a company, are unable to 1)Figure out how to put a simple cancellation option on an account page.2)Hire enough workers to fulfill the customer service demands of your patrons, without leaving them holding the bag.3)Recognize that through this practice, it appears to the average consumer, that you are effectively swindling working families at $99 a pop - You don't deserve the business of honest Americans.