Shipt reviews and complaints

I signed up for Shipt on 3/21 thru Target.com. I canceled via email as requested 4/17. Have received no refund after 4 requests. After signing up on Saturday 3/21 through Target.com, I did not feel this was the right avenue to reach our family's needs and did mark on my calendar to cancel at the 4 week mark after the promotion ended to avoid the $99 fee which would be charged at that time, to the card on file (my Target card). I chose 4 weeks due to some people counting a month in this fashion, and not thinking of it as "4/21" being the end-date. In this respect - 4/18 would be 4-week mark. I canceled on Friday 4/17 via email per the instructions on Target's website - I emailed [protected]@shipt.com with my full name, email address from membership, and full phone number. On 4/18 I received a confirmation email which says "Your payment has been processed." Their site said at that time that they were behind on customer service, overwhelmed with calls and to have patience. If i recall correctly their emails stated they could take up to 10 days to review. I did not worry at that time. I heard back on 4/21 magically saying "We're sorry to hear you go. We've cancelled your service as you've requested and appreciate you giving Shipt a try. We have also reached out to Target Guest Services, and they will process your refund, if applicable, within 5-7 business days." this was signed by Tyler C from Birmingham Alabama. I waited the full 7 days, and emailed again on 5/1 - "Target has not refunded my $99 charge and I did reach out to cancel within the timeframe where this should happen. Pleas review and fix. Thank you. I do not want to be charged interest on this." Hear back on 5/2 from Karen R in Birmingham "We're sorry to see you go!..." same blanket letter - will process in a few business days back to my account. on 5/7 i email again asking "How many more days should this take?" I canceled this on the 17th I believe, was charged April 18th and have yet to see this refunded STILL. This was the second time I was notified it would be refunded and 4 business days have elapsed. Thank you." No reply. I resent that email again on 5/12 and have no response yet. As I see it - unless Shipt clarifies with Target that this SHOULD be refunded, Target will not refund to my account and remove the interest it has now accrued which it should not have.

Takes advantage of those in need of grocery delivery, FALSE advertisement, shopping days never open, does not support their site communication model. As many individuals have done during this virus crisis, I have turned to grocery delivery for safety reasons and with my age and my weakened immune systems due to stem cell transplants for my Multiple Myeloma cancer. I saw Shipt name on an article sharing grocery delivery services and also were represented in the Meijer's store we use in Grand Haven, and thought I would give it a try without do any of my normal research. WORST decision I ever made! I was forced to sign up for a fee before even seeing inventory or availability. After paying such fee that the wife thought we should, I then had to spend an hour to find items due to an incredibly poor interface on the app to only find there is no delivery times available whatsoever an ended up for 5 days with no results. Up to this point I could understand given shortages with demand for grocery delivery. However this would have been great to know before being forced to pay to find out and then let alone a reoccurring fee. To make matters worst. The only way to cancel your membership is to call a number [protected] where no one answers the phone and I attempted a CHAT that was always posted with a busy remark for a return to your question. I waited an patiently and called MANY times. I have emailed 2 times at two different email address that were give on the Shipt's Website ([protected]@shipt.com and [protected]@shipt.com ) with no response. I simply wanting to cancel my account and be refunded my money and felt a reply to one or the other emails would give a return in three days AND I'm hoping the PNC Bank and VISA organization do not take a loss because of my transaction! So Simply Put - SHIPT's is a poor business model and candidly a scam to take advantage of those in need of grocery delivery AND does not support the communication model the companies has set up . Absolutely shameful. The following site has documented from other individuals the negative issues they had come against. This company has 24 pages of negative comments dating back to 19July2018. https://www.trustpilot.com/review/shipt.com I never had an opportunity to purchase items at Meijer's and waited over 5 days to submit a order. Went to Meijers directly and ordered and two day later the order was processed and was able to pick it up.

My wife is On deployment in New York City as part of a rapid deployemnet of paramedics and emts sent to help with the pandemic. So I am taking care of our 3 kids ages 2, 4 , and 11. So I decided it would be easier to set a pick up of geoceries instead of going in and risk further chances of contamination. On Friday April 3rd at 4 pm I arrived at the Plainfield,In location to pick up my 252.00 grocery order that I had ordered online due to the covid-19 pandemic I did not want to go inside the store and risk any more possibilities of contamination then necessary. As I waited I asked the shipt shopper how this worked she explained it to me at 5 after 5pm I still hadnt got my groceries. That shopper came up to me and asked if everything was ok. I explained that it said my groceies order was completed. She informs me she gave them to the car parked infront of me, she further states that she is going to twxt him to bring them back and give them to me. Well I never heard oseen her again. After 30 minutes I go into the store and explain the situation the store manger tells me that there is nothing he can due because shipped is a third party vendor and proceeds to give me the phone number. I tried calling it and everytime was on hold for at least a hour and then would get hung up on. On Saturday morning after being on hold for over a hour again that they where sorry but they could offer half the amount spent to be spent on there online store well thats all and good except I would have to pay 100.00 dollars to start a account and pay 15 dollars for delivery. Leaving me with a whole 10 dollars for groceries. Then I was told that it would take 3 to 7 business days for the refund paper work to be sent to miejers to issue it to me. I asked if they can just copy the list make a temperary account redue the shopping and deliver them to me they said no aftera few minutes on hold. There company has not had any follow thru with this situation since talking Saturday morning with meijer. They instead chose to pass the buck on and in total make me due 11 hrs of waiting on the phone and have to pull money out of my account I didnt have and borrow money to replace the groceries that I never recieved. I want them to compensate me for the time spent getting this situation taken care of a situation that I should not have had to take care of in the first place. Product_Or_Service: Grocery pick up Order_Number:

If Shipt shopper substitutes an item, and does not change it in the app, you are charged for the original item, and not based on the actual purchase. I requested a certain jar of peanut butter that was $11.99. The Kroger was out of stock. The shopper asked if I wanted to sub for smaller jar that was $5.59, I said yes. She did not change it in the app. This was a small order so I noticed when I got my emailed receipt that it was still showing the large jar and I was charged for it. When she arrived and gave me my actual receipt (which is against their practices apparently, according to two separate people I have chatted with), it showed the smaller jar purchased. So, because there is no connection between what was actually purchased and what the shopper enters in the app, we are left to the human to ensure it is done properly. When you order $150 in groceries a week, and with a pandemic and groceries out of stock and lots of substitutions happening, I, as a target customer base as a busy working mom of two, do not always check every single item against the emailed receipt. Therefore, if a substitution is made, and the shopper does not change it in the app as they are supposed to, I can be overcharged for that item. Although Shipt says that there is a picture of the receipt required, no one will give me copies of my receipts so I can see how many errors like this have been made. They are not allowed to. I order every week from them and have for months and months. If this 38 dollar order has a 7 dollar error, I can only imagine what a $150 order with a lot of substitutions would cost me. How am I to go back and see how many times this error has been made if I have no way to know what was actually purchased and delivered to me. Shipt informed me the shoppers are not allowed to give the actual receipt as it does not reflect the actual purchase. However, this is the only way to audit them to know whether or not what was actually delivered was what was purchased. If every item is not checked the moment it arrives, you have no way to check it at a later date. Can this actually be legal? How can I not request a previous receipt actual Kroger receipt from Shipt? Also, if there is a discrepancy on the shopper's card, for example, Shopper A's credit card bill is $100 this month, but she only had $80 worth of deliveries, who is looking at that to say, "Who did we overcharge due to one of OUR employee's errors?"

Overcharged for grocery order by Shipt from Winn Dixie grocery store. I placed an order for groceries from Winn Dixie which uses Shipt for delivery I had 2 different charges on my American Express one for $128.90 and the nex day $112.46 which also by the way they not even apply my discounts which I'm not even worried about that,The shopper was wonderful we exchanged phone numbers I texted her to tell her what had happened and she told me she submitted receipt of my total groceries of $155.76 and I don't even no if that is correct with everything that has happened, I have tried several times to contact Shipt by phone and email to no avail. I have been working with American Express to help Today after a month of trying to contact Shipt I get an email stating they will issue a credit for $52.79 towards my next time order. There will be not be a next time I cancelled service why would I order again plus that is not the full credit amount I'm due the total amount I'm due would be $85.60.I went to Winn Dixie of course I realize that its not their fault I was told that have had many complaints regarding the same thing.I've since received a text message from the shopper who informed me she has since resigned due to same issues with customers and she was unable to contact the company as an employee to discuss discrepancies in her pay check. My husband has cancer and went through surgery now radiation his immune system is severely compromised I can't take chances going out I feel this is a very unprofessional company and customer service is nonexistent I have used another delivery company with no problems what so ever. I did not have an address to give you for the company they didn't provide one only Birmingham Al I feel they owe me more like I said I did not receive my discounts and or coupon for using this awful company I also took pictures of items they totally over charged me for while the shopper is doing your shopping your communicating by text example I purchased 2 chuck roast one was $6.98 and the other was $7.07 I was charged $52.99 by Shipt I have several online receipts I printed out they all have different amounts so many other examples olive oil buy one get one free I was charged regular price for both of them several bogo I was charged for, I have pictures and documents. Times are difficult just now in our world money is hard to come by to pay for essentials let alone be ripped off and overcharged. I don't know how to forward pictures or documents to you not a computer wiz Thank you

Charging customers for services and amounts without informing them ahead of time. On 2/28 I placed my first Shipt order requesting groceries to be bought and delivered from Lidl. The confirmation email specifically stated - "Your card will be temporarily authorized $103.72. This amount represents your order total plus a small allowance for special requests and substitutions. Once your order is complete, you will receive a receipt, and your card will be charged only for the items you received." When my order was delivered, the receipt reflected my total being $70.98. I received a receipt via email from Shipt for $83.36. I sent Shipt an email with a picture of my receipt and I asked why there was a difference. I received the following answer- "We apologize for the cause of concern. When you place an order with Shipt, our system preauthorizes the estimated total of the bill for your order plus a small allowance for substitutions and additions. These should be pending charges, and we will only charge the amount of your order total when your order is delivered. Please note that if you have special requests on your order, you may see a higher pending total because we estimate the cost of the special request into the hold placed on your card. If for some reason we do not preauthorize for enough, we will take the remaining amount out as a second payment. If the preauthorized amount is more than your actual order total, we will partially refund part of that preauthorization and only charge you based on your accurate order total which will be reflected on your itemized receipt you receive via email." On 3/4, I noticed that my debit card had been charged $88.36 and I still hadn't received a refund for the difference from the receipt. I emailed Shipt and asked them to look into the difference and asked them for the status of my refund. I received the following answer stating that I would not get any refund - "I am sorry for this, but you were misinformed on the total of your order. There is not a refund, and the receipt online should be the only receipt you receive. Shipt prices will vary slightly from in-store prices to help cover the costs of your Shipt Shopper. Our members can expect to pay about $5 more using Shipt than they would on a $35 order purchased in the store themselves." I believe this completely contradicts the information in the order confirmation email stating that "Once your order is complete, you will receive a receipt, and your card will be charged only for the items you received." I was definitely charged over $15 that I did not authorize. Nowhere in there service do they advertise or inform customers that arbitrary amounts will be added to your receipt. I think this is a dishonest business practice and completely unacceptable.

I placed an order for delivery from Target through this grocery delivery service, and I was charged for the items but never received the delivery. I placed an order on April 6th on the Target app to have grocery items delivered to me on April 7 from 5:00pm to 6:00pm. I received a confirmation email and Order #***. I was informed that if any items were not available, I would be contacted for substitutions. On the scheduled day of delivery, the status of my order in the Target app had not changed by 6:00pm. I contacted Target and was informed that they could not assist me and I would have to contact Shipt. I was not able to contact Shipt as their website inquiry submission tool is not functional, their chat is not functional, and their phone number leaves you on hold for hours with no representative answering. I thought perhaps the delivery person was running late and continued to check the status on the Target app. At around 6:45, the Target app showed that my items were being delivered and unavailable items were canceled. I was not contacted regarding substitutions. It takes no more than 20 minutes to drive from the selected Target to my apartment complex. I waited at my home until around 7:45 when the app then showed my items had been delivered, but no delivery had been made. I was not contacted at any point regarding delivery. The delivery person cannot enter my apartment complex without contacting me. I had provided my cell phone number, but was never contacted. The Target app prompted me to rate "Bridgett M" and leave a tip, which I declined, and then I submitted feedback that I never received my order. I then read reviews online of other customers who have had similar complaints. I contacted Target again, and again they informed me that they could not assist me. I expressed my shock that Target would be associated with a company that has such terrible reviews online and appears to be a scam. I once again attempted to contact Shipt and was on hold for an hour with no success. I sent them an email, but have still not been able to use their chat or inquiry options on their website. This company appears to be engaged in deceptive trade practices by presenting fraudulent and misleading information, by making false claims regarding their service, and by providing no meaningful recourse to refund customer's money or cancel the subscription. There are numerous complaints online that customers have been charged a sum of $99.00 for a delivery service that does not deliver and the customers cannot reach any representative to cancel the subscription. Furthermore, customers are being charged for items that are never delivered; promised calls to permit substitutions are routinely not provided; and the company provides no manner of recourse or way to dispute the charge.

Charged a membership fee - did not authorize. My account was then changed to add another address - not authorized. Shipt Wouldn't delete my data. I had a trial membership to shipt which was extended a couple of times (at their offering) for free. I hadn't used Shipt since December . I was recently charged a membership fee, and then noticed that a new address was just added in IL...I lived in CT (previous Shipt address: ***, XXXXX). I recently moved to NV (on June 20) and could not have been the person that set up the IL address. Shipt should investigate who lives at this address. I requested for my data to be deleted and to be provided with - under GDPR, there is the right to erasure...understand this is for EU but I believe some US companies still follow this rule, especially given that this is a result of a fraudulent act. Section 5(a) of the FTC Act provides that "unfair or deceptive acts or practices in or affecting commerce . . . are . . . declared unlawful." 15 U.S.C. Sec. 45(a)(1). Safe Web clarified that "unfair or deceptive acts or practices" in Section 5(a) include such acts or practices involving foreign commerce that cause or are likely to cause reasonably foreseeable injury within the United States or involve material conduct occurring within the United States. 15 U.S.C. Sec. 45(a)(4)(A). Doesn't this justify an unfair practice to withhold my information that:is not necessary to keep because: - it is not necessary for reasons of freedom of expression or information - Shipt is not legally obliged to keep hold of my data such as to comply with financial or other regulations - I am not a member of these subscription services. - keeping my data is not necessary for establishing, exercising or defending legal claims. - erasing my data would not prejudice scientific or historical research, or archiving that is in the public interest. - keeping hold of my data is not necessary for reasons of public health. I simply asked for my data to be deleted and for proof of the deletion along with my data and who my information was shared with. Shipt's Supervisor (*** responded saying they would require a search warrant, subpoena or court order. WHY would this need that kind of documentation when it was clearly MY information that was compromised and resulted in fraud? This is unacceptable business practices and Shipt should be held accountable for investigating and resolving fraudulent acts. Why would they not investigate the new address that was added to my profile? Wouldn't that give an idea of who committed this fraudulent act? Why should my information be subject to any further abuse by this company? It is a simple request to DELETE MY DATA, AND PROVIDE ME WITH PROOF, ALONG WITH DOCUMENTATION AS TO WHO MY INFORMATION WAS SHARED WITH. In the supporting documentation is the chat with myself, a customer service rep, and then finally a supervisor, who clearly declines my request to delete my data without a warrant.. -

I placed an order on Target.com on 12/2/22 at 11:16am for same day delivery, scheduled between 1:00 - 2:00 pm, but it wasn't delivered. An email from Shipt informed me of a cancellation due to out-of-stock items, yet mentioned technical issues. Contacting Target, they blamed the driver's phone scanning issues, despite the diapers being available. After a Shipt representative hung up on me, I sought a manager, enduring a long hold. Eventually, a supervisor offered no help, promising only to investigate the call and report the driver. I risked a second order for the same items, due for 6:00-7:00pm delivery, yet again, nothing arrived. Unable to reach Target late at night, I called Shipt. The representative, after much evasion, offered to block the driver and a $25 credit. Dissatisfied, I insisted on a manager. Finally, a supervisor proposed a rescheduled delivery or a refund, but rescinded the credit upon my cancellation. Target processed my refund, but offered no compensation for the inconvenience of two failed deliveries in one day, reflecting poor customer service.

BILLED AMOUNT DIFFERENT THAN WHAT WHAT ADVERTISED ONLINE - WON'T RESPOND - HAVE EMAILED 3 TIMES SINCE DATE OF PURCHASE On Wednesday, April 22, 09:41:15 AM EDT, *** wrote: This is my 3rd request to resolve this issue. I have recvd no response at all since the 10th of April. Please refund my annual membership today as well as address the billing issues below. If this does not occur I will be filing a Complaintsboard.com complaint and contacting the corporate office as well as disputing all charges from Shipt on my card to have reversed. *** ----- Forwarded Message ----- From: *** To: [protected]@shipt.com Sent: Friday, April 17, 10:40:17 AM EDT Subject: Fw: Your Shipt order receipt. I have waited one week for an answer. Please respond today with a solution. *** ----- Forwarded Message ----- From: *** To: Shipt Sent: Friday, April 10, 10:41:05 AM EDT Subject: Re: Your Shipt order receipt. There are a couple of issues with this order. I was actually charged 17.49 for the physicians formula when it should have been $4.29 The paper towels were charged as 12.52 when the sale was for the same item and 4.99 Please address. These are large discrepancies. *** On Friday, April 10, 09:43:38 AM EDT, Shipt wrote: Shipt Thanks for your order, ***! Total: $45.97 ORDER NO. *** ORDER DATE 4/10 Renuzit Snuggle Super Fresh Original Air Freshener Renuzit Snuggle Super Fresh Original Air Freshener 7 oz $0.00 x 1 $0.00 UNAVAILABLE Tide Pods Simply Clean Fresh Laundry Detergent Pacs Daybreak Fresh Tide Pods Simply Clean Fresh Laundry Detergent Pacs Daybreak Fresh 13 ct $0.00 x 1 $0.00 UNAVAILABLE Physicians Formula Super Bb All-In-1 Beauty Balm Cream, Light/Medium Physicians Formula Super Bb All-In-1 Beauty Balm Cream, Light/Medium 0.25 oz $4.29 x 1 $4.29 Dr Pepper Bottle Dr Pepper Bottle 2 liter $1.14 x 2 $2.28 ON SALE Bounty Basic Sas Print 6 Big Roll Bounty Basic Sas Print 6 Big Roll 6 ct $4.99 x 1 $4.99 ON SALE Nature Made Hair/Skin/Nails Dietary Supplement Gummies Nature Made Hair/Skin/Nails Dietary Supplement Gummies 90 ct $4.99 x 2 $9.98 ON SALE Betty Crocker Fudge Brownie Mix Betty Crocker Fudge Brownie Mix 18.3 oz $1.49 x 4 $0.00 ON SALE SUBSTITUTED WITH Betty Crocker Fudge Brownie Mix Betty Crocker Fudge Brownie Mix 18.3 oz $1.49 x 2 $2.98 Dove Deep Moisture Body Wash Dove Deep Moisture Body Wash 22 oz $7.99 x 1 $7.99 ON SALE Gold Emblem Abound Walnut Halves & Pieces Gold Emblem Abound Walnut Halves & Pieces 9 oz $6.19 x 1 $6.19 Robinson Dairy Vitamin D Milk Robinson Dairy Vitamin D Milk 3.78 liter $4.99 x 1 $4.99 Subtotal $43.69 Delivery Fee FREE Bag Fee $0.00 Tax $2.28 Total $45.97 Card ending in *** Have questions about your order? Reply to this email and we'll be more than happy to help. Show your shopper some love. If you had a great experience (that's our goal!), tap Orders in the app to rate your shopper and leave a tip. Give a Tip Shipt Facebook Twitter Instagram Pinterest Contact Copyright (c) 2020 Shipt, All rights reserved. 17 20th St. N. Birmingham, AL 35203 Don't Sell My Data Privacy Policy CA Privacy Rights InterestBased Ads Terms of Service

Shipt has not held up their part of the deal with grocery delivery and I cannot get ahold of them. My last delivery from Shipt was on March 8th. When the pandemic and quarantine hit ***, I was unable to get a Shipt delivery time (due to high demand, I'm sure). I tried everyday. Nothing. I called several times, but was put on hold with an estimated wait time of 30 minutes, then disconnected after 45+ minutes. $99 was automatically taken out of my account (the Visa that I have on my Shipt account that is connected to my bank account) on April 22nd as a renewal fee without my consent. Called that day, and for 5 days after that, and still was not able to get through. I also emailed through their website and have never gotten a response (today is June 21st). I emailed and called again in March, same scenario that I described above. Today I put in my first order since March 8th. I thought, well the money has already been taken from me, the quarantine n *** has been lifted, I will give it one more try. My order was scheduled to be delivered between 6:00 and 7:00 pm (and I allowed early delivery starting at 3:00 pm). I received a text message at 6:00 pm saying that my order is not able to be delivered at the original time, you are now scheduled for 7:00-8:00 pm. It said to call if this time does not work for you or make changes on the app. There is not a cancel delivery button available on the app, so I called. Due to high call volumes (the recording declared) there is an estimated 30 minute wait & the next representative available will take your call. I listened to horrid music and the same monotonous recording for the next 40 minutes, then it got silent, and I was disconnected after 45 minutes on hold. I called back 5 times. Same thing every time. I tried to live chat with a representative on the app and on the website where I was told there was a 40 minute wait time. I received a text message from Shipt HQ at 7:00 saying my order has been rescheduled to between 8:00 and 9:00 pm and to call if I need to make a change (same as the last message). I received additional texts from them at 8:00 pm, 9:00 pm, 10:00 pm and it is currently 11:09 pm and I have not received a text (although I can see on the app that no one has started shopping my order, and Meijer closes at midnight). Considering that I cannot get through to them by phone or live chat, the total amount that I spent on groceries ($281) is already pending from my account as soon as I placed the order earlier today, I am completely stuck. Unable to get ahold of anyone. Unable to get the groceries that I ordered. The countless hours that I have spent calling, emailing, using the app to try to cancel, and now writing to the Complaintsboard.com is time that I will never get back. Time that I could have spent shopping for my own groceries ten times over or more. Time that I could have spent feeling much more relaxed than I do at this moment. A renewed membership fee, that I never consented to, that does not deliver on its promises. Money wasted. Time wasted. It is now 11:30 pm, and I just got another text informing me that my new delivery time is to tomorrow between 10:00 and 11:00 am, while I am at work. I really don't want to inconvenience an innocent Shipt shopper, but I still cannot get through.

multiple items not delivered customer service to address the issue was unacceptable on multiple levels On December 28 I placed a same day grocery delivery thru target. The order routes to Shipt. The driver kept in contact with me and sent a text once the order was delivered outside my door. I heard the groceries being dropped off at the door so I immediately brought them in. I instantly noticed that the two 6 packs of diet dew I ordered were not at the door. After bringing in the groceries I received an email stating the order was delivered. After going thru the groceries I noticed that multiple items were missing including apples, avocados, zucchini, bread, hamburger buns, cucumber and the soda. I immediately sent a text to the driver who informed me she could still deliver the soda when I continued with the additional items that were missing was immediately informed that the items must have been taken from my door. There is no way that happened as I heard her at the door and instantly brought them in plus I am on the third floor and none of my neighbors are home during the day. I immediately got on line to chat with Shipt. First off something that should have been a quick resolution ended up being a chat that lasted over an hour. My immediate request was that the items be delivered as I am high risk for COVID I always have groceries delivered. The instant response was we can't do that but you can reorder and have it delivered why would I pay again for items I should have received? The entire conversation revolved around the Shipt chat agent letting me know how this wasn't their fault. they refused to show a receipt showing the items that were ordered or any verification that the items were ordered and not missed. They also couldn't verify that the driver didn't deliver to the order before mine in error. After asking multiple times they finally provided an amount to be refunded and the amount was incorrect. I had to ask no less that 5 times to have the amount refunded and when I continued to ask about why the groceries were missed or if they could be re-delivered and chat agent Blake G continued to avoid the question continuing with how this wasn' there fault. He continued to dodge the questions giving vague answers. When I asked if for the name of a supervisor I could contact he gave me the general customer service number but no supervisor name. I asked again for a name and was told I am checking. I said can you provide your supervisors name that is a start again he said I am checking. Who doesn't know the name of their supervisor. At this point the conversation has become ridiculous and my frustration is mounting. After several more attempts I was provided the name of a supervisor. This was a first time experience with Target delivery and I can guarantee it will be my last. I don't understand why a simple issue that could have been easily resolved ended up taking over an hour with the majority of the time being told what they can't do for me and how this wasn't their fault. I am trying to understand why I as the customer am being inconvenienced for something that is clearly not my fault. how is this doing what's right. I have ordered groceries from multiple other locations since March with no issue the first time I try Shipt this is what happens. I would understand human error if Shipt took any accountability for the error and not spent the entire time trying to blame the customer. It's Completely unacceptable to assume the items were stolen when I immediately brought them into my home. The driver had another order they dropped off prior to mine so perhaps the items were delivered there in error but that according to Shipt wasn't possible. How is that not possible? Again being high risk for Covid I avoid the grocery store and needed the items so I paid for same day delivery. Now I must place another order for the missing items and based on the time of day I can no longer receive same day delivery. I will never use this company again and it gives Target a bad name.

It is completely unacceptable how difficult it is to cancel a membership. I suspect they make it difficult on purpose. I am a healthcare worker, and utilized Shipt services during a free trial. However, after being sent several texts while my shopper attempted to find my items in the store (a unique perk many may find convenient), I decided that this remote shopping service was, personally, not for me. A few days before my trial of Shipt ended I began the impossible task of attempting to cancel my yearly subscription - a $99 fee. After scouring my membership page for a simple 'cancel membership' option, as available on every other subscription service I have ever belonged to - it was nowhere to be found. I then had to 'Google' how to cancel my membership. The Shipt response was that I could indeed cancel on my membership page by going to 'manage my account'. That assertion is misleading. You are taken to a page about 'deleting your data' with no clear verbage about membership cancellation. The details of the 'data deletion' also explain that it can take UP TO FORTY FIVE DAYS for email confirmation to be received, and it is still unclear if this effectively cancels a subscription. It offends reason that a multi million dollar company, who touts convenience, cannot execute such a simple request. One concludes it to be inadvisable to try to procure thousands of new accounts when one can't even manage an email inbox. Former victimized customers may be suspicious of nefarious motives behind the lack of diligence at managing those requests, but I digress. The next Google search revealed that Shipt suggests I can cancel by phone. After attempting to get through between my patients with no success, and wasting 25 minutes, I stopped calling. My third Google search had Shipt advising me to send an email, which did not instill confidence when considering their admitted delinquency in that department. Contemplating the amount of time I'd already spent to get nowhere, I felt this was my only option. I sent the email with required information I was disappointed, but not surprised, to see the $99 Shipt charge on my account days later. My final Google search was simply 'Impossible to cancel Shipt free trial'. After scrolling past the 'Shipt Bulletpoint How To's' I found a 'chat now' feature on a Shipt website. There was a short wait, and then the gentleman with whom I spoke cancelled my free trial. I was relieved-briefly. He then advised ME to call Target to request a refund of my membership fee. I was stunned and honestly offended. He attempted to terminate the chat without offering a reference number, or customer service number for the department that handles this issue. I suspect this is the script they are given to follow. I objected to the idea that I should have to go down another customer service rabbit hole with no guarantee of a refund. Especially when I, as the customer, fulfilled my obligation by following the instructions provided by Shipt to cancel prior to the end of my free trial. Only then did he call Target to issue my refund- an action that took about 30 seconds (which I found suspicious.) I appreciate that he obliged my request, however, his eventual success at securing my refund does not excuse the obvious predatory behavior that Shipt is executing. Now is a pathetically opportunistic time to take advantage of essential workers/high risk people by using practices that are, at best, evasive, and at worst, abhorrent. I believe Shipt is counting on people who are already broken down and tired, giving up at any number of countless obstacles that are systematically put in their way, so they may tally another yearly subscription. If you, as a company, are unable to 1)Figure out how to put a simple cancellation option on an account page.2)Hire enough workers to fulfill the customer service demands of your patrons, without leaving them holding the bag.3)Recognize that through this practice, it appears to the average consumer, that you are effectively swindling working families at $99 a pop - You don't deserve the business of honest Americans.